[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-ar-move-purchase-to-correct-account":3,"i-fas:globe":144,"i-far:chevron-down":148,"i-far:bars":151,"i-far:magnifying-glass":153,"i-far:gear":155,"i-far:comment":157,"kb-categories-ar":159,"kb-related-ar-move-purchase-to-correct-account":303,"i-far:chevron-right":332,"i-far:globe":335,"i-far:calendar":337,"i-far:clock":339,"i-far:circle-question":341},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":11,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":20,"href":21,"__fallback":22,"body":23,"tocLinks":139},"move-purchase-to-correct-account","I used the wrong account. Can I move my purchase?","In most cases the \"two accounts\" are actually one - same email means same Fretscape account. For genuinely different emails, email help@fretscape.com and we'll review.","pricing-and-billing",[9,10],"troubleshooting","account",[12,13,14],"wrong-account-purchase","paid-but-still-see-free","sign-in-with-google",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",2,false,"\u002Fpricing-and-billing\u002Fmove-purchase-to-correct-account","\u002Fknowledgebase\u002Fmove-purchase-to-correct-account",true,{"type":24,"value":25,"toc":137},"minimark",[26,30,35,38,55,59,68,82,85,89,92,121,124,128],[27,28,29],"p",{},"Usually, yes - but the first thing to check is whether you really have two accounts. Same email address on both means it is one account already, and there is nothing to move. Genuinely different email addresses is the case where support can help.",[31,32,34],"h2",{"id":33},"step-1-are-the-two-emails-actually-different","Step 1: Are the two emails actually different?",[27,36,37],{},"Open the user menu on the account that has Pro and on the account that doesn't, and look at the email shown on each.",[39,40,41,49],"ul",{},[42,43,44,48],"li",{},[45,46,47],"strong",{},"If both addresses are identical",", you have one account. Email login and Google login on the same email address are the same Fretscape account, with the same Pro. Sign in with whichever method on whichever device and you're set.",[42,50,51,54],{},[45,52,53],{},"If the addresses are different"," - even by one character - they are two separate Fretscape accounts. Pro is on one, not the other.",[31,56,58],{"id":57},"step-2-if-they-really-are-different","Step 2: If they really are different",[27,60,61,62,67],{},"Email ",[63,64,66],"a",{"href":65},"mailto:help@fretscape.com","help@fretscape.com"," with:",[39,69,70,73,76,79],{},[42,71,72],{},"The email address Pro is currently on.",[42,74,75],{},"The email address you'd like Pro to be on instead.",[42,77,78],{},"Your purchase receipt or order ID (Stripe receipt number, or Google Play order ID).",[42,80,81],{},"A brief explanation of what happened.",[27,83,84],{},"We review each move request individually. We'll reply within a couple of working days with either the change made or a few follow-up questions. Please don't request a refund or start a new purchase in the meantime - a refund closes the original purchase before we can move it, and a second purchase before we've sorted the first leaves both tangled.",[31,86,88],{"id":87},"step-3-sanity-checks-before-emailing-us","Step 3: Sanity checks before emailing us",[27,90,91],{},"Most \"wrong account\" situations turn out to be the same account with two ways of signing in. It is worth running through these first:",[39,93,94,109,115],{},[42,95,96,99,100,104,105,108],{},[45,97,98],{},"Compare the addresses carefully."," Typos like ",[101,102,103],"code",{},"gmial"," vs ",[101,106,107],{},"gmail",", missed dots in Gmail addresses, or work vs personal addresses with the same prefix, are the usual cause.",[42,110,111,114],{},[45,112,113],{},"Try signing in to the account you bought on."," If Pro is there, you don't need anything from support - just use that account.",[42,116,117,120],{},[45,118,119],{},"Check email login AND Google login on the address in question."," If both addresses are the same, they map to the same Fretscape account with the same Pro.",[27,122,123],{},"If after all that you have genuinely got two separate accounts on two different email addresses, email us and we'll take it from there.",[31,125,127],{"id":126},"related","Related",[39,129,130],{},[42,131,132,136],{},[63,133,135],{"href":134},"\u002Fknowledgebase\u002Fwrong-account-purchase","I bought Pro before signing in, or with a different email"," - the same scenario from the \"where did my Pro go?\" angle.",{"title":138,"searchDepth":18,"depth":18,"links":139},"",[140,141,142,143],{"id":33,"depth":18,"text":34},{"id":57,"depth":18,"text":58},{"id":87,"depth":18,"text":88},{"id":126,"depth":18,"text":127},{"left":145,"top":145,"width":146,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":147},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 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الأولى.",[166,167],"far","rocket",7,1,[171,172],"chord-search","settings",{"id":174,"slug":175,"name":176,"description":177,"icon":178,"count":180,"order":18,"related":181,"featured":19},"account-and-sign-in","al-hisab-wa-tasjil-al-dukhul","الحساب وتسجيل الدخول","أدر ملفك الشخصي وبريدك الإلكتروني والمصادقة.",[166,179],"circle-user",11,[7,182],"privacy-and-legal",{"id":7,"slug":184,"name":185,"description":186,"icon":187,"count":189,"order":190,"related":191,"featured":19},"alasaar-walfawtara","الأسعار والفوترة","الاشتراكات والترقيات وطرق الدفع.",[166,188],"wallet",18,3,[174,182],{"id":171,"slug":193,"name":194,"description":195,"icon":196,"count":198,"order":199,"related":200,"featured":19},"bahth-an-alakord","البحث عن الكوردات","كيفية العثور على كوردات معيّنة وتنوعاتها.",[166,197],"magnifying-glass",8,4,[201,202],"chord-builder","voicings-and-diagrams",{"id":201,"slug":204,"name":205,"description":206,"icon":207,"count":168,"order":209,"related":210,"featured":19},"bina-alkord","بناء الكوردات","بناء كوردات مخصصة نغمة بنغمة.",[166,208],"wrench",5,[171,211],"progressions",{"id":202,"slug":213,"name":214,"description":215,"icon":216,"count":198,"order":218,"related":219,"featured":19},"ashkal-alvoicing-wa-rusumat-alkord","أشكال الـVoicing ورسومات الكوردات","قراءة مخططات الكوردات وفهم الانقلابات.",[166,217],"layer-group",6,[171,220],"tunings-and-capo",{"id":220,"slug":222,"name":223,"description":224,"icon":225,"count":218,"order":168,"related":227,"featured":19},"dozan-al-awtar-wa-capo","دوزان الأوتار وكابو","الضبطات البديلة للأوتار، ومواضع capo، وإعدادات الأوتار المخصّصة.",[166,226],"music",[202,171],{"id":229,"slug":230,"name":231,"description":232,"icon":233,"count":18,"order":198,"related":235,"featured":19},"playback-and-audio","al-tashghil-wal-sawt","التشغيل والصوت","سماع الكوردات وتسلسلات الكوردات بصوت مسموع.",[166,234],"circle-play",[211,172],{"id":237,"slug":238,"name":239,"description":240,"icon":241,"count":209,"order":243,"related":244,"featured":19},"favourites","almfdlat","المفضلات","حفظ الـ voicings وتسلسلات الكوردات التي تريد الرجوع إليها لاحقًا.",[166,242],"heart",9,[202,211],{"id":211,"slug":246,"name":247,"description":248,"icon":249,"count":145,"order":251,"related":252,"featured":19},"tasalsul-alkordat","تسلسل الكوردات","بناء تسلسل الكوردات وتحسينه ومشاركته.",[166,250],"diagram-project",10,[201,202],{"id":254,"slug":255,"name":256,"description":257,"icon":258,"count":145,"order":180,"related":260,"featured":19},"reverse-lookup","al-bahth-al-aks","البحث العكسي","تحديد الكورد من النغمات التي تعزفها.",[166,259],"clock-rotate-left",[171,202],{"id":172,"slug":262,"name":263,"description":264,"icon":265,"count":145,"order":267,"related":268,"featured":19},"al-iidadat","الإعدادات","تخصيص Fretscape بما يناسب إعدادك وتفضيلاتك.",[166,266],"gear",12,[220,202],{"id":182,"slug":270,"name":271,"description":272,"icon":273,"count":168,"order":275,"related":276,"featured":19},"alkhososiya-walqanoni","الخصوصية والشؤون القانونية","كيف تُدار بياناتك وكيف يمكنك ممارسة حقوقك.",[166,274],"shield-check",13,[174,7],{"id":9,"slug":278,"name":279,"description":280,"icon":281,"count":145,"order":283,"related":284,"featured":19},"hall-almashakil","حلّ المشاكل","حلول عندما لا يعمل شيء كما هو متوقع.",[166,282],"triangle-exclamation",14,[172,161],{"id":286,"slug":287,"name":288,"description":289,"icon":290,"count":218,"order":292,"related":293,"featured":19},"mobile-and-android","aljawal-wandroid","الجوال وAndroid","استخدام Fretscape على الهواتف والأجهزة اللوحية.",[166,291],"mobile-screen",15,[161,172],{"id":295,"slug":296,"name":297,"description":298,"icon":299,"count":145,"order":301,"related":302,"featured":19},"known-limitations","alqywd-almaerwfa","القيود المعروفة","أشياء لا يفعلها Fretscape بعد - وما نعمل عليه.",[166,300],"circle-info",16,[9,211],[304,309,320],{"id":12,"slug":12,"title":135,"description":305,"categoryId":7,"tags":306,"related":307,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":308,"href":134,"__fallback":22},"First check whether the two accounts share the same email - they're already one account if so. For genuinely different emails, email help@fretscape.com and we'll review.",[9,10],[4,13,14],"\u002Fpricing-and-billing\u002Fwrong-account-purchase",{"id":13,"slug":13,"title":310,"description":311,"categoryId":7,"tags":312,"related":314,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":318,"href":319,"__fallback":22},"I paid but I still see Free","Three quick checks if your Pro purchase has gone through but Fretscape still shows you on Free - sign-in, refresh, and waiting a moment for Pro to show up on other devices.",[9,313],"billing",[315,316,317,12],"restore-pro-on-new-device","bought-on-android-no-pro-on-web","bought-on-web-no-pro-on-android","\u002Fpricing-and-billing\u002Fpaid-but-still-see-free","\u002Fknowledgebase\u002Fpaid-but-still-see-free",{"id":14,"slug":14,"title":321,"description":322,"categoryId":174,"tags":323,"related":325,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":169,"path":330,"href":331,"__fallback":22},"How to Sign In with Google","Use your Google account to sign in to Fretscape on web or Android. 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