[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-bn-how-to-get-a-refund":3,"i-fas:globe":181,"i-far:chevron-down":185,"i-far:bars":188,"i-far:magnifying-glass":190,"i-far:gear":192,"i-far:comment":194,"kb-categories-bn":196,"kb-related-bn-how-to-get-a-refund":339,"i-far:chevron-right":371,"i-far:globe":374,"i-far:calendar":376,"i-far:clock":378,"i-far:circle-question":380},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":10,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":20,"path":21,"href":22,"__fallback":23,"body":24,"tocLinks":175},"how-to-get-a-refund","Can I get a refund?","Yes - Fretscape has a 30-day money-back guarantee. For web purchases, email help@fretscape.com. For Android purchases, Google Play handles refunds.","pricing-and-billing",[9],"refunds",[11,12,13,14],"is-pro-a-subscription","how-much-does-pro-cost","delete-your-account","charged-twice-or-two-payments",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",2,false,1,"\u002Fpricing-and-billing\u002Fhow-to-get-a-refund","\u002Fknowledgebase\u002Fhow-to-get-a-refund",true,{"type":25,"value":26,"toc":173},"minimark",[27,36,58,63,74,88,91,94,98,108,133,139,143,146,150,161,165],[28,29,30,31,35],"p",{},"Yes. Fretscape has a ",[32,33,34],"strong",{},"30-day money-back guarantee",", no questions asked. Where you ask depends on how you paid:",[37,38,39,52],"ul",{},[40,41,42,45,46,51],"li",{},[32,43,44],{},"Bought on the web?"," Email ",[47,48,50],"a",{"href":49},"mailto:help@fretscape.com","help@fretscape.com"," and we'll refund you.",[40,53,54,57],{},[32,55,56],{},"Bought on Android?"," Refunds are handled by Google Play - request them through your Google Play account.",[59,60,62],"h2",{"id":61},"web-purchases","Web purchases",[28,64,65,66,70,71,73],{},"If you bought Pro on the ",[47,67,69],{"href":68},"\u002Fpricing","pricing page"," (Stripe), email ",[47,72,50],{"href":49}," within 30 days and include:",[37,75,76,79,82,85],{},[40,77,78],{},"The email address on your Fretscape account.",[40,80,81],{},"The date you bought Pro (rough is fine).",[40,83,84],{},"The country and currency you paid in.",[40,86,87],{},"Any Stripe receipt number you still have (optional, but speeds things up).",[28,89,90],{},"We'll refund the original payment method. Refunds usually appear within 5 - 10 working days, depending on your bank.",[28,92,93],{},"You don't have to give a reason. The guarantee is no-questions-asked.",[59,95,97],{"id":96},"android-purchases","Android purchases",[28,99,100,101,107],{},"If you bought Pro through Google Play in the ",[47,102,106],{"href":103,"rel":104},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.fretscape.app",[105],"nofollow","Android app",", refunds go through Google's normal process:",[109,110,111,119,126],"ol",{},[40,112,113,114,118],{},"Open the Google Play Store on your phone (or visit ",[115,116,117],"code",{},"play.google.com",").",[40,120,121,122,125],{},"Find ",[32,123,124],{},"Fretscape"," in your purchase history.",[40,127,128,129,132],{},"Tap ",[32,130,131],{},"Refund"," if the option is shown (Google offers a quick refund option for recent purchases).",[28,134,135,136,138],{},"If the self-service refund window has closed and you're still within Fretscape's 30 days, email ",[47,137,50],{"href":49}," - we can ask Google to refund on your behalf.",[59,140,142],{"id":141},"what-happens-to-pro-after-a-refund","What happens to Pro after a refund",[28,144,145],{},"Once a refund is processed, Pro is removed from your account and you go back to the Free tier. Your favourites, saved progressions, and account data stay intact - Pro features just become locked again. You can keep using Fretscape on the Free tier as long as you like.",[59,147,149],{"id":148},"after-30-days","After 30 days",[28,151,152,153,157,158,160],{},"There's no auto-renewal, so there's nothing to cancel - Pro is a ",[47,154,156],{"href":155},"\u002Fknowledgebase\u002Fis-pro-a-subscription","one-time purchase"," and you've already paid once and that's it. Refunds after 30 days aren't part of the guarantee, but if something feels off, email ",[47,159,50],{"href":49}," and we'll look at it case by case.",[59,162,164],{"id":163},"charged-twice-or-seeing-two-payments","Charged twice or seeing two payments?",[28,166,167,168,172],{},"That's a separate question - see ",[47,169,171],{"href":170},"\u002Fknowledgebase\u002Fcharged-twice-or-two-payments","I was charged twice or I see two payments"," first. The refund flow above still applies, but it might not be a real second charge.",{"title":174,"searchDepth":18,"depth":18,"links":175},"",[176,177,178,179,180],{"id":61,"depth":18,"text":62},{"id":96,"depth":18,"text":97},{"id":141,"depth":18,"text":142},{"id":148,"depth":18,"text":149},{"id":163,"depth":18,"text":164},{"left":182,"top":182,"width":183,"height":183,"rotate":182,"vFlip":19,"hFlip":19,"body":184},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 167.4zm-48 0C116.4 146.4 138.5 66.9 170.8 14.7 78.7 47.3 10.9 131.2 1.5 232l111.4 0zM1.5 280c9.4 100.8 77.2 184.7 169.3 217.3-32.3-52.2-54.4-131.7-57.9-217.3L1.5 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বিষয়গুলো.",[203,204],"far","rocket",7,[207,208],"chord-search","settings",{"id":210,"slug":211,"name":212,"description":213,"icon":214,"count":216,"order":18,"related":217,"featured":19},"account-and-sign-in","akaunt-o-sign-in","অ্যাকাউন্ট ও সাইন ইন","আপনার প্রোফাইল, ইমেল এবং authentication পরিচালনা করুন.",[203,215],"circle-user",11,[7,218],"privacy-and-legal",{"id":7,"slug":220,"name":221,"description":222,"icon":223,"count":225,"order":226,"related":227,"featured":19},"mulya-ebong-biling","মূল্য ও বিলিং","সাবস্ক্রিপশন, আপগ্রেড এবং পেমেন্ট মেথড.",[203,224],"wallet",18,3,[210,218],{"id":207,"slug":229,"name":230,"description":231,"icon":232,"count":234,"order":235,"related":236,"featured":19},"kord-khoja","কর্ড খোঁজা","নির্দিষ্ট কর্ড ও তাদের ভ্যারিয়েশন কীভাবে খুঁজে পাবেন.",[203,233],"magnifying-glass",8,4,[237,238],"chord-builder","voicings-and-diagrams",{"id":237,"slug":240,"name":241,"description":242,"icon":243,"count":205,"order":245,"related":246,"featured":19},"kord-builder","কর্ড বিল্ডার","নোট ধরে ধরে কাস্টম কর্ড তৈরি করা.",[203,244],"wrench",5,[207,247],"progressions",{"id":238,"slug":249,"name":250,"description":251,"icon":252,"count":234,"order":254,"related":255,"featured":19},"voicings-o-diagram","Voicings ও ডায়াগ্রাম","Chord chart পড়া এবং inversion বোঝা.",[203,253],"layer-group",6,[207,256],"tunings-and-capo",{"id":256,"slug":258,"name":259,"description":260,"icon":261,"count":254,"order":205,"related":263,"featured":19},"tuning-o-capo","Tuning ও Capo","অল্টারনেট tuning, capo পজিশন, এবং কাস্টম স্ট্রিং সেটআপ.",[203,262],"music",[238,207],{"id":265,"slug":266,"name":267,"description":268,"icon":269,"count":18,"order":234,"related":271,"featured":19},"playback-and-audio","plebak-o-audio","প্লেব্যাক ও অডিও","আপনার কর্ড আর কর্ড প্রোগ্রেশন শুনে দেখা.",[203,270],"circle-play",[247,208],{"id":273,"slug":274,"name":275,"description":276,"icon":277,"count":245,"order":279,"related":280,"featured":19},"favourites","pochonderogulo","পছন্দেরগুলো","যে voicing আর কর্ড প্রোগ্রেশন-এ পরে আবার ফিরতে চান, সেগুলো সেভ করে রাখা.",[203,278],"heart",9,[238,247],{"id":247,"slug":282,"name":283,"description":284,"icon":285,"count":182,"order":287,"related":288,"featured":19},"kord-progression","কর্ড প্রোগ্রেশন","chord progression তৈরি, অপ্টিমাইজ করা এবং শেয়ার করা.",[203,286],"diagram-project",10,[237,238],{"id":290,"slug":291,"name":292,"description":293,"icon":294,"count":182,"order":216,"related":296,"featured":19},"reverse-lookup","not-theke-chord-khuje-ber-kora","নোট থেকে কর্ড খুঁজে বের করা","আপনি যে নোটগুলো বাজাচ্ছেন, সেগুলো থেকে কোন কর্ড হচ্ছে তা শনাক্ত করা.",[203,295],"clock-rotate-left",[207,238],{"id":208,"slug":208,"name":298,"description":299,"icon":300,"count":182,"order":302,"related":303,"featured":19},"সেটিংস","আপনার setup আর পছন্দমতো Fretscape কাস্টমাইজ করা.",[203,301],"gear",12,[256,238],{"id":218,"slug":305,"name":306,"description":307,"icon":308,"count":205,"order":310,"related":311,"featured":19},"goponiyota-o-aini","গোপনীয়তা ও আইনগত","আপনার ডেটা কীভাবে পরিচালনা করা হয় এবং কীভাবে আপনার অধিকার প্রয়োগ করবেন.",[203,309],"shield-check",13,[210,7],{"id":313,"slug":314,"name":315,"description":316,"icon":317,"count":182,"order":319,"related":320,"featured":19},"troubleshooting","somossa-samadhan","সমস্যা সমাধান","কিছু প্রত্যাশামতো কাজ না করলে তার সমাধান.",[203,318],"triangle-exclamation",14,[208,198],{"id":322,"slug":323,"name":324,"description":325,"icon":326,"count":254,"order":328,"related":329,"featured":19},"mobile-and-android","mobail-o-android","মোবাইল ও Android","ফোন ও ট্যাবলেটে Fretscape ব্যবহার করা.",[203,327],"mobile-screen",15,[198,208],{"id":331,"slug":332,"name":333,"description":334,"icon":335,"count":182,"order":337,"related":338,"featured":19},"known-limitations","jana-simaboddhota","পরিচিত সীমাবদ্ধতা","Fretscape এখনো যেগুলো করতে পারে না - আর যেগুলো নিয়ে আমরা কাজ করছি.",[203,336],"circle-info",16,[313,247],[340,349,359],{"id":11,"slug":11,"title":341,"description":342,"categoryId":7,"tags":343,"related":345,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":20,"path":348,"href":155,"__fallback":23},"Is Pro a subscription?","No. Pro is a one-time purchase - pay once, own it for life. No monthly fee, no auto-renewal, nothing to cancel.",[344],"plans",[12,346,347,4],"free-vs-pro","how-to-upgrade-to-pro","\u002Fpricing-and-billing\u002Fis-pro-a-subscription",{"id":12,"slug":12,"title":350,"description":351,"categoryId":7,"tags":352,"related":354,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":20,"path":357,"href":358,"__fallback":23},"How much does Pro cost?","Pro is a one-time purchase of £12.99. Prices in other countries are adjusted to local rates, so what you pay depends on where you are.",[344,353],"payment",[355,356,11,347],"why-different-price-in-my-country","why-android-price-differs","\u002Fpricing-and-billing\u002Fhow-much-does-pro-cost","\u002Fknowledgebase\u002Fhow-much-does-pro-cost",{"id":13,"slug":13,"title":360,"description":361,"categoryId":210,"tags":362,"related":364,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":369,"href":370,"__fallback":23},"How to Delete Your Account","Permanently delete your Fretscape account from Profile Settings - or contact us if you can no longer sign in.",[363],"account",[365,366,367,368],"data-when-account-deleted","sign-out-of-all-devices","change-your-email-address","how-to-exercise-privacy-rights","\u002Faccount-and-sign-in\u002Fdelete-your-account","\u002Fknowledgebase\u002Fdelete-your-account",{"left":182,"top":182,"width":372,"height":183,"rotate":182,"vFlip":19,"hFlip":19,"body":373},320,"\u003Cpath fill=\"currentColor\" d=\"M313.5 239c9.4 9.4 9.4 24.6 0 33.9l-200 200c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l183-183-183-183c-9.4-9.4-9.4-24.6 0-33.9s24.6-9.4 33.9 0l200 200z\"\u002F>",{"left":182,"top":182,"width":183,"height":183,"rotate":182,"vFlip":19,"hFlip":19,"body":375},"\u003Cpath fill=\"currentColor\" d=\"M303.2 413c-21.5 43.7-41.4 51-47.2 51s-25.7-7.3-47.2-51c-17-34.5-29.2-81.6-32.1-133l158.6 0c-3 51.5-15.2 98.6-32.1 133zm32.1-181l-158.6 0c3-51.5 15.2-98.6 32.1-133 21.5-43.7 41.4-51 47.2-51s25.7 7.3 47.2 51c17 34.5 29.2 81.6 32.1 133zm48.1 48l79.2 0c-8.6 74.6-56.7 137.3-122.8 166.4 24-42.8 40.3-102.4 43.6-166.4zm79.2-48l-79.2 0c-3.3-64-19.6-123.6-43.6-166.4 66.1 29.2 114.2 91.8 122.8 166.4zm-334 0l-79.2 0c8.6-74.6 56.7-137.3 122.8-166.4-24 42.8-40.3 102.4-43.6 166.4zM49.4 280l79.2 0c3.3 64 19.6 123.6 43.6 166.4-66.1-29.2-114.2-91.8-122.8-166.4zM256 512a256 256 0 1 0 0-512 256 256 0 1 0 0 512z\"\u002F>",{"left":182,"top":182,"width":186,"height":183,"rotate":182,"vFlip":19,"hFlip":19,"body":377},"\u003Cpath fill=\"currentColor\" d=\"M120 0c13.3 0 24 10.7 24 24l0 40 160 0 0-40c0-13.3 10.7-24 24-24s24 10.7 24 24l0 40 32 0c35.3 0 64 28.7 64 64l0 288c0 35.3-28.7 64-64 64L64 480c-35.3 0-64-28.7-64-64L0 128C0 92.7 28.7 64 64 64l32 0 0-40c0-13.3 10.7-24 24-24zm0 112l-56 0c-8.8 0-16 7.2-16 16l0 48 352 0 0-48c0-8.8-7.2-16-16-16l-264 0zM48 224l0 192c0 8.8 7.2 16 16 16l320 0c8.8 0 16-7.2 16-16l0-192-352 0z\"\u002F>",{"left":182,"top":182,"width":183,"height":183,"rotate":182,"vFlip":19,"hFlip":19,"body":379},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 1 -416 0 208 208 0 1 1 416 0zM0 256a256 256 0 1 0 512 0 256 256 0 1 0 -512 0zM232 120l0 136c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2 280 120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\u002F>",{"left":182,"top":182,"width":183,"height":183,"rotate":182,"vFlip":19,"hFlip":19,"body":381},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 0 -416 0 208 208 0 1 0 416 0zM0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zm256-80c-17.7 0-32 14.3-32 32 0 13.3-10.7 24-24 24s-24-10.7-24-24c0-44.2 35.8-80 80-80s80 35.8 80 80c0 47.2-36 67.2-56 74.5l0 3.8c0 13.3-10.7 24-24 24s-24-10.7-24-24l0-8.1c0-20.5 14.8-35.2 30.1-40.2 6.4-2.1 13.2-5.5 18.2-10.3 4.3-4.2 7.7-10 7.7-19.6 0-17.7-14.3-32-32-32zM224 368a32 32 0 1 1 64 0 32 32 0 1 1 -64 0z\"\u002F>"]