[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-de-purchase-pending-or-processing":3,"i-fas:globe":173,"i-far:chevron-down":177,"i-far:bars":180,"i-far:magnifying-glass":182,"i-far:gear":184,"i-far:comment":186,"kb-categories-de":188,"kb-related-de-purchase-pending-or-processing":331,"i-far:chevron-right":359,"i-far:globe":362,"i-far:calendar":364,"i-far:clock":366,"i-far:circle-question":368},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":11,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":21,"path":22,"href":23,"__fallback":24,"body":25,"tocLinks":167},"purchase-pending-or-processing","My purchase is pending or processing - what now?","Most purchases complete within a minute. If yours is still pending, don't refresh or retry - wait it out, then escalate to help@fretscape.com if it doesn't resolve.","pricing-and-billing",[9,10],"troubleshooting","payment",[12,13,14,15],"paid-but-still-see-free","charged-twice-or-two-payments","how-to-get-a-refund","payment-methods",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",2,false,1,"\u002Fpricing-and-billing\u002Fpurchase-pending-or-processing","\u002Fknowledgebase\u002Fpurchase-pending-or-processing",true,{"type":26,"value":27,"toc":165},"minimark",[28,37,42,50,53,69,73,105,109,118,121,125,133,137,145,162],[29,30,31,32,36],"p",{},"Most Fretscape purchases complete in a few seconds. If yours is sitting on a \"processing\" or \"pending\" screen, the most important thing is ",[33,34,35],"strong",{},"don't refresh the page or tap Buy again"," - wait it out first. A second tap can create a second payment attempt your bank may approve.",[38,39,41],"h2",{"id":40},"whats-happening","What's happening",[29,43,44,45,49],{},"There's a brief window between tapping pay and Pro switching on. The screen shows ",[46,47,48],"em",{},"processing"," while we wait for your payment to confirm. That window is usually a few seconds.",[29,51,52],{},"Two things can stretch it out:",[54,55,56,63],"ul",{},[57,58,59,62],"li",{},[33,60,61],{},"Your bank's checks."," Some banks add an extra verification step that takes a minute or two.",[57,64,65,68],{},[33,66,67],{},"The payment service catching up."," Occasionally the confirmation takes a moment to reach Fretscape, especially during busy periods.",[38,70,72],{"id":71},"what-to-do-and-not-do","What to do (and not do)",[54,74,75,81,86,100],{},[57,76,77,80],{},[33,78,79],{},"Do"," wait a couple of minutes on the processing screen.",[57,82,83,85],{},[33,84,79],{}," check your email - if the payment went through, you'll see a receipt from Stripe or Google Play.",[57,87,88,91,92,95,96,99],{},[33,89,90],{},"Do not"," tap ",[33,93,94],{},"Buy"," or ",[33,97,98],{},"Pay"," again. That can create a second payment attempt.",[57,101,102,104],{},[33,103,90],{}," refresh or close-and-reopen Fretscape while you're staring at a processing indicator. Let it finish.",[38,106,108],{"id":107},"if-its-been-more-than-5-minutes","If it's been more than 5 minutes",[29,110,111,112,117],{},"At that point something is likely stuck. Check your email first - if you have a receipt but Pro hasn't unlocked, that's the situation in ",[113,114,116],"a",{"href":115},"\u002Fknowledgebase\u002Fpaid-but-still-see-free","I paid but I still see Free",".",[29,119,120],{},"If you have no receipt and no Pro after 5 minutes, the payment likely didn't go through. Most banks will release any hold automatically within a few days if no charge actually settled. You can try again at that point.",[38,122,124],{"id":123},"if-youre-worried-you-double-paid","If you're worried you double-paid",[29,126,127,128,132],{},"See ",[113,129,131],{"href":130},"\u002Fknowledgebase\u002Fcharged-twice-or-two-payments","I was charged twice or I see two payments",". Often the second \"charge\" is a temporary hold that the bank releases - it isn't an actual double payment.",[38,134,136],{"id":135},"still-stuck","Still stuck",[29,138,139,140,144],{},"Email ",[113,141,143],{"href":142},"mailto:help@fretscape.com","help@fretscape.com"," and include:",[54,146,147,150,153,156,159],{},[57,148,149],{},"The email on your Fretscape account",[57,151,152],{},"Where you bought (web or Android)",[57,154,155],{},"Roughly when you started the purchase",[57,157,158],{},"What you're seeing on screen",[57,160,161],{},"Any receipt or order ID you've got",[29,163,164],{},"We'll check from our side and let you know whether the payment actually went 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Anmeldung.",[195,207],"circle-user",11,[7,210],"privacy-and-legal",{"id":7,"slug":212,"name":213,"description":214,"icon":215,"count":217,"order":218,"related":219,"featured":20},"preise-und-zahlung","Preise & Zahlung","Abonnements, Upgrades und Zahlungsmethoden.",[195,216],"wallet",18,3,[202,210],{"id":199,"slug":221,"name":222,"description":223,"icon":224,"count":226,"order":227,"related":228,"featured":20},"akkordsuche","Akkordsuche","Wie du bestimmte Akkorde und ihre Varianten findest.",[195,225],"magnifying-glass",8,4,[229,230],"chord-builder","voicings-and-diagrams",{"id":229,"slug":232,"name":233,"description":234,"icon":235,"count":197,"order":237,"related":238,"featured":20},"akkord-generator","Akkord-Generator","Eigene Akkorde Note für Note zusammensetzen.",[195,236],"wrench",5,[199,239],"progressions",{"id":230,"slug":241,"name":242,"description":243,"icon":244,"count":226,"order":246,"related":247,"featured":20},"voicings-und-diagramme","Voicings & 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willst.",[195,270],"heart",9,[230,239],{"id":239,"slug":274,"name":275,"description":276,"icon":277,"count":174,"order":279,"related":280,"featured":20},"akkordfolgen","Akkordfolgen","Akkordfolgen aufbauen, optimieren und teilen.",[195,278],"diagram-project",10,[229,230],{"id":282,"slug":283,"name":284,"description":285,"icon":286,"count":174,"order":208,"related":288,"featured":20},"reverse-lookup","akkorderkennung","Akkorderkennung","Einen Akkord anhand der Töne erkennen, die du spielst.",[195,287],"clock-rotate-left",[199,230],{"id":200,"slug":290,"name":291,"description":292,"icon":293,"count":174,"order":295,"related":296,"featured":20},"einstellungen","Einstellungen","Fretscape an dein Setup und deine Vorlieben anpassen.",[195,294],"gear",12,[248,230],{"id":210,"slug":298,"name":299,"description":300,"icon":301,"count":197,"order":303,"related":304,"featured":20},"datenschutz-und-rechtliches","Datenschutz & Rechtliches","Wie deine Daten verarbeitet werden und wie du deine Rechte wahrnehmen kannst.",[195,302],"shield-check",13,[202,7],{"id":9,"slug":306,"name":307,"description":308,"icon":309,"count":174,"order":311,"related":312,"featured":20},"fehlerbehebung","Fehlerbehebung","Lösungen, wenn etwas nicht wie erwartet funktioniert.",[195,310],"triangle-exclamation",14,[200,190],{"id":314,"slug":315,"name":316,"description":317,"icon":318,"count":246,"order":320,"related":321,"featured":20},"mobile-and-android","mobil-und-android","Mobil & Android","Fretscape auf Smartphones und Tablets verwenden.",[195,319],"mobile-screen",15,[190,200],{"id":323,"slug":324,"name":325,"description":326,"icon":327,"count":174,"order":329,"related":330,"featured":20},"known-limitations","bekannte-einschrankungen","Bekannte Einschränkungen","Dinge, die Fretscape noch nicht kann - und woran wir gerade arbeiten.",[195,328],"circle-info",16,[9,239],[332,342,348],{"id":12,"slug":12,"title":116,"description":333,"categoryId":7,"tags":334,"related":336,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":19,"path":341,"href":115,"__fallback":24},"Three quick checks if your Pro purchase has gone through but Fretscape still shows you on Free - sign-in, refresh, and waiting a moment for Pro to show up on other devices.",[9,335],"billing",[337,338,339,340],"restore-pro-on-new-device","bought-on-android-no-pro-on-web","bought-on-web-no-pro-on-android","wrong-account-purchase","\u002Fpricing-and-billing\u002Fpaid-but-still-see-free",{"id":13,"slug":13,"title":343,"description":344,"categoryId":7,"tags":345,"related":346,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":19,"path":347,"href":130,"__fallback":24},"I was charged twice - or I see two payments","Most \"double charges\" are a temporary hold that the bank releases automatically. If you genuinely paid twice, email help@fretscape.com for a refund of the duplicate.",[9,10],[4,14,12],"\u002Fpricing-and-billing\u002Fcharged-twice-or-two-payments",{"id":14,"slug":14,"title":349,"description":350,"categoryId":7,"tags":351,"related":353,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":21,"path":357,"href":358,"__fallback":24},"Can I get a refund?","Yes - Fretscape has a 30-day money-back guarantee. For web purchases, email help@fretscape.com. 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