[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-fr-email-confirmation-not-arriving":3,"i-fas:globe":163,"i-far:chevron-down":168,"i-far:bars":171,"i-far:magnifying-glass":173,"i-far:gear":175,"i-far:comment":177,"kb-categories-fr":179,"kb-related-fr-email-confirmation-not-arriving":323,"i-far:chevron-right":349,"i-far:globe":352,"i-far:calendar":354,"i-far:clock":356,"i-far:circle-question":358},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":12,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":21,"readMinutes":20,"path":22,"href":23,"__fallback":21,"body":24,"tocLinks":156},"email-confirmation-not-arriving","I Didn't Receive My Confirmation Email","What to check when the Fretscape sign-up confirmation email doesn't arrive - spam folder, address typos, and how to request a fresh one.","account-and-sign-in",[9,10,11],"account","email","troubleshooting",[13,14,15,16],"how-to-create-an-account","password-reset-email-not-arriving","email-link-expired-or-not-working","sign-in-with-google",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",2,true,"\u002Faccount-and-sign-in\u002Femail-confirmation-not-arriving","\u002Fknowledgebase\u002Femail-confirmation-not-arriving",{"type":25,"value":26,"toc":154},"minimark",[27,31,36,58,65,69,72,76,89,92,96,111,115,123,127,135,151],[28,29,30],"p",{},"The confirmation email is usually delivered within a minute, but spam filters, slow email providers, or a typo in your email address are the three things that hold it up. Work through them in order.",[32,33,35],"h2",{"id":34},"check-spam-and-promotions-folders","Check spam and promotions folders",[28,37,38,39,43,44,48,49,53,54,57],{},"Search your mailbox for messages from ",[40,41,42],"code",{},"hello@fretscape.com"," or with the subject ",[45,46,47],"em",{},"\"Confirm your signup\"",". Gmail in particular often files emails like this under ",[50,51,52],"strong",{},"Promotions"," or ",[50,55,56],{},"Updates"," rather than the main inbox.",[28,59,60,61,64],{},"If you use a strict spam filter (or an email address from work), the message may have been blocked altogether - try a personal email address instead, or add ",[40,62,63],{},"fretscape.com"," to your safe senders list so future emails get through.",[32,66,68],{"id":67},"wait-a-minute-or-two","Wait a minute or two",[28,70,71],{},"Most email providers deliver within seconds, but a few (especially work and school addresses) hold this kind of email for a couple of minutes. Give it five minutes before assuming it's not coming.",[32,73,75],{"id":74},"check-the-address-you-typed","Check the address you typed",[28,77,78,79,84,85,88],{},"Go back to the ",[80,81,83],"a",{"href":82},"\u002Fauth\u002Fsignup","sign-up page"," and re-enter your email carefully. A typo (",[40,86,87],{},"gnail.com",", missing letter, wrong domain) is the most common cause of a \"missing\" email - the message went somewhere, just not to you. There's no resend button on the sign-up page, so signing up again with the correct address is the cleanest fix.",[28,90,91],{},"If you genuinely did type the wrong address the first time, the orphan account will sit unconfirmed and won't get in your way. You can ignore it.",[32,93,95],{"id":94},"try-google-sign-in-instead","Try Google sign-in instead",[28,97,98,99,102,103,105,106,110],{},"If your Google account uses the same email address, you can skip the confirmation step entirely. Tap the ",[50,100,101],{},"Google"," button on the ",[80,104,83],{"href":82}," and pick that account. Fretscape treats the email-confirmation and Google routes as the same account when the address matches. See ",[80,107,109],{"href":108},"\u002Fknowledgebase\u002Fsign-in-with-google","How to sign in with Google"," for details.",[32,112,114],{"id":113},"already-clicked-the-link-but-it-didnt-work","Already clicked the link but it didn't work?",[28,116,117,118,122],{},"That's a different problem - the confirmation link is single-use and expires after a while. See ",[80,119,121],{"href":120},"\u002Fknowledgebase\u002Femail-link-expired-or-not-working","An email link expired or doesn't work",".",[32,124,126],{"id":125},"still-nothing-after-15-minutes","Still nothing after 15 minutes",[28,128,129,130,134],{},"Email ",[80,131,133],{"href":132},"mailto:help@fretscape.com","help@fretscape.com"," and include:",[136,137,138,142,145,148],"ul",{},[139,140,141],"li",{},"The email address you signed up with",[139,143,144],{},"The platform you signed up on (web or Android)",[139,146,147],{},"Roughly what time you signed up",[139,149,150],{},"Whether you've checked spam and promotions",[28,152,153],{},"We can confirm the account from our side and either resend the link or move you onto Google sign-in.",{"title":155,"searchDepth":20,"depth":20,"links":156},"",[157,158,159,160,161,162],{"id":34,"depth":20,"text":35},{"id":67,"depth":20,"text":68},{"id":74,"depth":20,"text":75},{"id":94,"depth":20,"text":95},{"id":113,"depth":20,"text":114},{"id":125,"depth":20,"text":126},{"left":164,"top":164,"width":165,"height":165,"rotate":164,"vFlip":166,"hFlip":166,"body":167},0,512,false,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 167.4zm-48 0C116.4 146.4 138.5 66.9 170.8 14.7 78.7 47.3 10.9 131.2 1.5 232l111.4 0zM1.5 280c9.4 100.8 77.2 184.7 169.3 217.3-32.3-52.2-54.4-131.7-57.9-217.3L1.5 280zm398.4 0c-3.5 85.6-25.6 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fois.",[186,187],"far","rocket",7,1,[191,192],"chord-search","settings",{"id":7,"slug":194,"name":195,"description":196,"icon":197,"count":199,"order":20,"related":200,"featured":166},"compte-et-connexion","Compte et connexion","Gestion de votre profil, de votre e-mail et de l'authentification.",[186,198],"circle-user",11,[201,202],"pricing-and-billing","privacy-and-legal",{"id":201,"slug":204,"name":205,"description":206,"icon":207,"count":209,"order":210,"related":211,"featured":166},"tarifs-et-facturation","Tarifs et facturation","Abonnements, mises à niveau et moyens de paiement.",[186,208],"wallet",18,3,[7,202],{"id":191,"slug":213,"name":214,"description":215,"icon":216,"count":218,"order":219,"related":220,"featured":166},"recherche-d-accords","Recherche d'Accords","Comment trouver des accords précis et leurs variantes.",[186,217],"magnifying-glass",8,4,[221,222],"chord-builder","voicings-and-diagrams",{"id":221,"slug":224,"name":225,"description":226,"icon":227,"count":188,"order":229,"related":230,"featured":166},"constructeur-daccords","Constructeur d'accords","Construire des accords personnalisés note par note.",[186,228],"wrench",5,[191,231],"progressions",{"id":222,"slug":233,"name":234,"description":235,"icon":236,"count":218,"order":238,"related":239,"featured":166},"positions-et-diagrammes","Dispositions & Diagrammes","Lire les grilles d'accords et comprendre les renversements.",[186,237],"layer-group",6,[191,240],"tunings-and-capo",{"id":240,"slug":242,"name":243,"description":244,"icon":245,"count":238,"order":188,"related":247,"featured":166},"accordages-et-capodastre","Accordages et Capodastre","Accordages alternatifs, positions de capodastre et configurations de cordes personnalisées.",[186,246],"music",[222,191],{"id":249,"slug":250,"name":251,"description":252,"icon":253,"count":20,"order":218,"related":255,"featured":166},"playback-and-audio","lecture-et-audio","Lecture et audio","Entendre vos accords et progressions à voix haute.",[186,254],"circle-play",[231,192],{"id":257,"slug":258,"name":259,"description":260,"icon":261,"count":229,"order":263,"related":264,"featured":166},"favourites","favoris","Favoris","Enregistrer des dispositions et des progressions d'accords auxquelles vous voulez revenir.",[186,262],"heart",9,[222,231],{"id":231,"slug":266,"name":267,"description":268,"icon":269,"count":164,"order":271,"related":272,"featured":166},"progressions-daccords","Progressions d'accords","Créer, optimiser et partager des progressions d'accords.",[186,270],"diagram-project",10,[221,222],{"id":274,"slug":275,"name":276,"description":277,"icon":278,"count":164,"order":199,"related":280,"featured":166},"reverse-lookup","recherche-inversee","Recherche Inversée","Identifier un accord à partir des notes que vous jouez.",[186,279],"clock-rotate-left",[191,222],{"id":192,"slug":282,"name":283,"description":284,"icon":285,"count":164,"order":287,"related":288,"featured":166},"parametres","Paramètres","Personnaliser Fretscape selon votre configuration et vos préférences.",[186,286],"gear",12,[240,222],{"id":202,"slug":290,"name":291,"description":292,"icon":293,"count":188,"order":295,"related":296,"featured":166},"confidentialite-et-mentions-legales","Confidentialité et Mentions légales","Comment vos données sont traitées et comment exercer vos droits.",[186,294],"shield-check",13,[7,201],{"id":11,"slug":298,"name":299,"description":300,"icon":301,"count":164,"order":303,"related":304,"featured":166},"depannage","Dépannage","Des solutions quand quelque chose ne fonctionne pas comme prévu.",[186,302],"triangle-exclamation",14,[192,181],{"id":306,"slug":307,"name":308,"description":309,"icon":310,"count":238,"order":312,"related":313,"featured":166},"mobile-and-android","mobile-et-android","Mobile et Android","Utiliser Fretscape sur téléphone et tablette.",[186,311],"mobile-screen",15,[181,192],{"id":315,"slug":316,"name":317,"description":318,"icon":319,"count":164,"order":321,"related":322,"featured":166},"known-limitations","limitations-connues","Limitations connues","Ce que Fretscape ne fait pas encore - et ce sur quoi nous travaillons.",[186,320],"circle-info",16,[11,231],[324,334,342],{"id":13,"slug":13,"title":325,"description":326,"categoryId":7,"tags":327,"related":329,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":166,"readMinutes":189,"path":332,"href":333,"__fallback":21},"How to Create an Account","Sign up for Fretscape with email and password or with your Google account - both routes take under a minute and work on web and Android.",[9,328],"signing-in",[16,4,330,331],"do-i-need-an-account","is-fretscape-free","\u002Faccount-and-sign-in\u002Fhow-to-create-an-account","\u002Fknowledgebase\u002Fhow-to-create-an-account",{"id":14,"slug":14,"title":335,"description":336,"categoryId":7,"tags":337,"related":338,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":166,"readMinutes":20,"path":340,"href":341,"__fallback":21},"I Didn't Receive My Password-Reset Email","What to check when the password-reset email doesn't arrive - spam, address typos, and how to handle accounts that don't actually have a password.",[9,10,11],[339,4,15,16],"change-your-password","\u002Faccount-and-sign-in\u002Fpassword-reset-email-not-arriving","\u002Fknowledgebase\u002Fpassword-reset-email-not-arriving",{"id":15,"slug":15,"title":343,"description":344,"categoryId":7,"tags":345,"related":346,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":166,"readMinutes":20,"path":348,"href":120,"__fallback":21},"An Email Link Expired or Doesn't Work","How to handle expired or broken Fretscape sign-up, password-reset, and email-change links - what to do and how to request a fresh one.",[9,10,11],[4,14,347,13],"change-your-email-address","\u002Faccount-and-sign-in\u002Femail-link-expired-or-not-working",{"left":164,"top":164,"width":350,"height":165,"rotate":164,"vFlip":166,"hFlip":166,"body":351},320,"\u003Cpath fill=\"currentColor\" d=\"M313.5 239c9.4 9.4 9.4 24.6 0 33.9l-200 200c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 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