[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-fr-email-link-expired-or-not-working":3,"i-fas:globe":151,"i-far:chevron-down":155,"i-far:bars":158,"i-far:magnifying-glass":160,"i-far:gear":162,"i-far:comment":164,"kb-categories-fr":166,"kb-related-fr-email-link-expired-or-not-working":310,"i-far:chevron-right":333,"i-far:globe":336,"i-far:calendar":338,"i-far:clock":340,"i-far:circle-question":342},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":12,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":21,"readMinutes":20,"path":22,"href":23,"__fallback":24,"body":25,"tocLinks":144},"email-link-expired-or-not-working","An Email Link Expired or Doesn't Work","How to handle expired or broken Fretscape sign-up, password-reset, and email-change links - what to do and how to request a fresh one.","account-and-sign-in",[9,10,11],"account","email","troubleshooting",[13,14,15,16],"email-confirmation-not-arriving","password-reset-email-not-arriving","change-your-email-address","how-to-create-an-account",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",2,false,"\u002Faccount-and-sign-in\u002Femail-link-expired-or-not-working","\u002Fknowledgebase\u002Femail-link-expired-or-not-working",true,{"type":26,"value":27,"toc":142},"minimark",[28,32,35,40,54,62,66,74,82,86,102,106,109,113,116,120,126,139],[29,30,31],"p",{},"Email links from Fretscape only work once, and only for a short time after we send them. If the link shows an error when you click it, the fix is almost always to ask for a new one from the same form that sent the original - don't try to reload or re-copy the old link.",[29,33,34],{},"Fretscape sends three kinds of email link, and the fix depends on which one you've got:",[36,37,39],"h2",{"id":38},"a-confirmation-link-from-sign-up","A confirmation link from sign-up",[29,41,42,43,47,48,53],{},"The link you got after signing up with email and password. If it shows an error or just loads the ",[44,45,46],"strong",{},"Sign in"," page, request a fresh one by signing up again with the same email on the ",[49,50,52],"a",{"href":51},"\u002Fauth\u002Fsignup","sign-up page"," - the old account record is harmless and the new email replaces it.",[29,55,56,57,61],{},"If you don't want to repeat the sign-up, email ",[49,58,60],{"href":59},"mailto:help@fretscape.com","help@fretscape.com"," and we'll move you onto Google sign-in or resend manually.",[36,63,65],{"id":64},"a-password-reset-link","A password-reset link",[29,67,68,69,73],{},"The link you got after submitting the ",[49,70,72],{"href":71},"\u002Fauth\u002Fforgot-password","Forgot password form",". Reset links expire faster than confirmation links - usually within an hour. If yours doesn't work, just submit the form again to get a fresh link, then click the newest one within a few minutes.",[29,75,76,77,81],{},"Reset links only work once, so if you opened it already and the page errored, ask for a new one rather than reusing the old link. See ",[49,78,80],{"href":79},"\u002Fknowledgebase\u002Fpassword-reset-email-not-arriving","I didn't receive my password-reset email"," if the new link doesn't arrive either.",[36,83,85],{"id":84},"an-email-change-confirmation-link","An email-change confirmation link",[29,87,88,89,92,93,96,97,101],{},"When you change your email address in ",[44,90,91],{},"Profile Settings",", Fretscape sends a confirmation link to ",[44,94,95],{},"both"," your old and new addresses, and you have to click both for the change to complete. If one of them stops working, request the change again from the profile modal - see ",[49,98,100],{"href":99},"\u002Fknowledgebase\u002Fchange-your-email-address","How to change your email address"," for the full flow.",[36,103,105],{"id":104},"open-the-link-on-the-same-device-you-started-on","Open the link on the same device you started on",[29,107,108],{},"If you signed up or requested a reset on your phone, then opened the email on your laptop (or the other way round), the link sometimes won't finish working. The fix is to open the email on the same device you started on - or just ask for a new link from that device - and you should be fine.",[36,110,112],{"id":111},"why-links-expire-so-quickly","Why links expire so quickly",[29,114,115],{},"It's there to keep your account safe. Each email link is a short-lived way into your account, so Fretscape only accepts it for a short while and won't accept the same link twice. The right move is always to ask for a new link from the form you started with.",[36,117,119],{"id":118},"still-not-working","Still not working",[29,121,122,123,125],{},"Email ",[49,124,60],{"href":59}," with:",[127,128,129,133,136],"ul",{},[130,131,132],"li",{},"Which kind of link you're trying to use (sign-up, reset, or email change)",[130,134,135],{},"The email address on your account",[130,137,138],{},"The exact error message you see, if any",[29,140,141],{},"We can sort it out from our end.",{"title":143,"searchDepth":20,"depth":20,"links":144},"",[145,146,147,148,149,150],{"id":38,"depth":20,"text":39},{"id":64,"depth":20,"text":65},{"id":84,"depth":20,"text":85},{"id":104,"depth":20,"text":105},{"id":111,"depth":20,"text":112},{"id":118,"depth":20,"text":119},{"left":152,"top":152,"width":153,"height":153,"rotate":152,"vFlip":21,"hFlip":21,"body":154},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 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paiement.",[173,195],"wallet",18,3,[7,189],{"id":178,"slug":200,"name":201,"description":202,"icon":203,"count":205,"order":206,"related":207,"featured":21},"recherche-d-accords","Recherche d'Accords","Comment trouver des accords précis et leurs variantes.",[173,204],"magnifying-glass",8,4,[208,209],"chord-builder","voicings-and-diagrams",{"id":208,"slug":211,"name":212,"description":213,"icon":214,"count":175,"order":216,"related":217,"featured":21},"constructeur-daccords","Constructeur d'accords","Construire des accords personnalisés note par note.",[173,215],"wrench",5,[178,218],"progressions",{"id":209,"slug":220,"name":221,"description":222,"icon":223,"count":205,"order":225,"related":226,"featured":21},"positions-et-diagrammes","Dispositions & Diagrammes","Lire les grilles d'accords et comprendre les renversements.",[173,224],"layer-group",6,[178,227],"tunings-and-capo",{"id":227,"slug":229,"name":230,"description":231,"icon":232,"count":225,"order":175,"related":234,"featured":21},"accordages-et-capodastre","Accordages et Capodastre","Accordages alternatifs, positions de capodastre et configurations de cordes personnalisées.",[173,233],"music",[209,178],{"id":236,"slug":237,"name":238,"description":239,"icon":240,"count":20,"order":205,"related":242,"featured":21},"playback-and-audio","lecture-et-audio","Lecture et audio","Entendre vos accords et progressions à voix haute.",[173,241],"circle-play",[218,179],{"id":244,"slug":245,"name":246,"description":247,"icon":248,"count":216,"order":250,"related":251,"featured":21},"favourites","favoris","Favoris","Enregistrer des dispositions et des progressions d'accords auxquelles vous voulez revenir.",[173,249],"heart",9,[209,218],{"id":218,"slug":253,"name":254,"description":255,"icon":256,"count":152,"order":258,"related":259,"featured":21},"progressions-daccords","Progressions d'accords","Créer, optimiser et partager des progressions d'accords.",[173,257],"diagram-project",10,[208,209],{"id":261,"slug":262,"name":263,"description":264,"icon":265,"count":152,"order":186,"related":267,"featured":21},"reverse-lookup","recherche-inversee","Recherche Inversée","Identifier un accord à partir des notes que vous jouez.",[173,266],"clock-rotate-left",[178,209],{"id":179,"slug":269,"name":270,"description":271,"icon":272,"count":152,"order":274,"related":275,"featured":21},"parametres","Paramètres","Personnaliser Fretscape selon votre configuration et vos préférences.",[173,273],"gear",12,[227,209],{"id":189,"slug":277,"name":278,"description":279,"icon":280,"count":175,"order":282,"related":283,"featured":21},"confidentialite-et-mentions-legales","Confidentialité et Mentions légales","Comment vos données sont traitées et comment exercer vos droits.",[173,281],"shield-check",13,[7,188],{"id":11,"slug":285,"name":286,"description":287,"icon":288,"count":152,"order":290,"related":291,"featured":21},"depannage","Dépannage","Des solutions quand quelque chose ne fonctionne pas comme prévu.",[173,289],"triangle-exclamation",14,[179,168],{"id":293,"slug":294,"name":295,"description":296,"icon":297,"count":225,"order":299,"related":300,"featured":21},"mobile-and-android","mobile-et-android","Mobile et Android","Utiliser Fretscape sur téléphone et tablette.",[173,298],"mobile-screen",15,[168,179],{"id":302,"slug":303,"name":304,"description":305,"icon":306,"count":152,"order":308,"related":309,"featured":21},"known-limitations","limitations-connues","Limitations connues","Ce que Fretscape ne fait pas encore - et ce sur quoi nous travaillons.",[173,307],"circle-info",16,[11,218],[311,319,326],{"id":13,"slug":13,"title":312,"description":313,"categoryId":7,"tags":314,"related":315,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":24,"readMinutes":20,"path":317,"href":318,"__fallback":24},"I Didn't Receive My Confirmation Email","What to check when the Fretscape sign-up confirmation email doesn't arrive - spam folder, address typos, and how to request a fresh one.",[9,10,11],[16,14,4,316],"sign-in-with-google","\u002Faccount-and-sign-in\u002Femail-confirmation-not-arriving","\u002Fknowledgebase\u002Femail-confirmation-not-arriving",{"id":14,"slug":14,"title":320,"description":321,"categoryId":7,"tags":322,"related":323,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":21,"readMinutes":20,"path":325,"href":79,"__fallback":24},"I Didn't Receive My Password-Reset Email","What to check when the password-reset email doesn't arrive - spam, address typos, and how to handle accounts that don't actually have a password.",[9,10,11],[324,13,4,316],"change-your-password","\u002Faccount-and-sign-in\u002Fpassword-reset-email-not-arriving",{"id":15,"slug":15,"title":327,"description":328,"categoryId":7,"tags":329,"related":330,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":21,"readMinutes":176,"path":332,"href":99,"__fallback":24},"How to Change Your Email Address","Change the email on your Fretscape account from Profile Settings - confirmation links go to both your old and new addresses.",[9,10],[324,331,4,316],"change-your-display-name","\u002Faccount-and-sign-in\u002Fchange-your-email-address",{"left":152,"top":152,"width":334,"height":153,"rotate":152,"vFlip":21,"hFlip":21,"body":335},320,"\u003Cpath fill=\"currentColor\" d=\"M313.5 239c9.4 9.4 9.4 24.6 0 33.9l-200 200c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l183-183-183-183c-9.4-9.4-9.4-24.6 0-33.9s24.6-9.4 33.9 0l200 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