Yes. Fretscape has a 30-day money-back guarantee, no questions asked. Where you ask depends on how you paid:
- Bought on the web? Email [email protected] and we'll refund you.
- Bought on Android? Refunds are handled by Google Play - request them through your Google Play account.
Web purchases
If you bought Pro on the pricing page (Stripe), email [email protected] within 30 days and include:
- The email address on your Fretscape account.
- The date you bought Pro (rough is fine).
- The country and currency you paid in.
- Any Stripe receipt number you still have (optional, but speeds things up).
We'll refund the original payment method. Refunds usually appear within 5 - 10 working days, depending on your bank.
You don't have to give a reason. The guarantee is no-questions-asked.
Android purchases
If you bought Pro through Google Play in the Android app, refunds go through Google's normal process:
- Open the Google Play Store on your phone (or visit
play.google.com). - Find Fretscape in your purchase history.
- Tap Refund if the option is shown (Google offers a quick refund option for recent purchases).
If the self-service refund window has closed and you're still within Fretscape's 30 days, email [email protected] - we can ask Google to refund on your behalf.
What happens to Pro after a refund
Once a refund is processed, Pro is removed from your account and you go back to the Free tier. Your favourites, saved progressions, and account data stay intact - Pro features just become locked again. You can keep using Fretscape on the Free tier as long as you like.
After 30 days
There's no auto-renewal, so there's nothing to cancel - Pro is a one-time purchase and you've already paid once and that's it. Refunds after 30 days aren't part of the guarantee, but if something feels off, email [email protected] and we'll look at it case by case.
Charged twice or seeing two payments?
That's a separate question - see I was charged twice or I see two payments first. The refund flow above still applies, but it might not be a real second charge.