[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-id-paid-but-still-see-free":3,"i-fas:globe":178,"i-far:chevron-down":182,"i-far:bars":185,"i-far:magnifying-glass":187,"i-far:gear":189,"i-far:comment":191,"kb-categories-id":193,"kb-related-id-paid-but-still-see-free":337,"i-far:chevron-right":360,"i-far:globe":363,"i-far:calendar":365,"i-far:clock":367,"i-far:circle-question":369},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":11,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":19,"path":21,"href":22,"__fallback":23,"body":24,"tocLinks":171},"paid-but-still-see-free","I paid but I still see Free","Three quick checks if your Pro purchase has gone through but Fretscape still shows you on Free - sign-in, refresh, and waiting a moment for Pro to show up on other devices.","pricing-and-billing",[9,10],"troubleshooting","billing",[12,13,14,15],"restore-pro-on-new-device","bought-on-android-no-pro-on-web","bought-on-web-no-pro-on-android","wrong-account-purchase",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",2,false,"\u002Fpricing-and-billing\u002Fpaid-but-still-see-free","\u002Fknowledgebase\u002Fpaid-but-still-see-free",true,{"type":25,"value":26,"toc":169},"minimark",[27,31,36,53,62,66,69,91,94,98,101,105,113,130,133,137,145,149],[28,29,30],"p",{},"Three things to check, in order: that you're signed into the same Fretscape account on the device showing Free, that you've refreshed (or signed out and back in) since the purchase, and that you've waited about a minute for Pro to show up. Most of the time it's one of these.",[32,33,35],"h2",{"id":34},"_1-same-account-on-every-device","1. Same account on every device",[28,37,38,39,43,44,48,49,52],{},"Pro is tied to your ",[40,41,42],"strong",{},"Fretscape account",", not the device or the browser. If you bought Pro while signed in as ",[45,46,47],"code",{},"you@personal.com"," and you're now viewing on a device signed in as ",[45,50,51],{},"you@work.com",", the second device is a different account and won't see Pro.",[28,54,55,56,61],{},"Check the account email on this device - open the user menu and look at the address shown. If it's not the same one you paid with, sign out and sign back in with the right account. See ",[57,58,60],"a",{"href":59},"\u002Fknowledgebase\u002Fsign-in-with-google","How to sign in with Google"," if you're not sure which account to use.",[32,63,65],{"id":64},"_2-refresh-the-device-showing-free","2. Refresh the device showing Free",[28,67,68],{},"The device you paid on switches to Pro immediately. Other devices need to pick up the change:",[70,71,72,79],"ul",{},[73,74,75,78],"li",{},[40,76,77],{},"On the web"," - refresh the page (F5 or pull-to-refresh on mobile).",[73,80,81,90],{},[40,82,83,84],{},"In the ",[57,85,89],{"href":86,"rel":87},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.fretscape.app",[88],"nofollow","Android app"," - close and reopen the app, or sign out and sign back in.",[28,92,93],{},"This is the most common fix.",[32,95,97],{"id":96},"_3-wait-a-minute-then-check-again","3. Wait a minute, then check again",[28,99,100],{},"Pro usually appears on other devices within about ten seconds. The longest we've seen in testing is around a minute. If you've just paid and you're seeing Free elsewhere, give it a minute and refresh again.",[32,102,104],{"id":103},"still-seeing-free-after-all-three-checks","Still seeing Free after all three checks",[28,106,107,108,112],{},"Email ",[57,109,111],{"href":110},"mailto:help@fretscape.com","help@fretscape.com"," and include:",[70,114,115,118,121,124,127],{},[73,116,117],{},"The email address on your Fretscape account.",[73,119,120],{},"Where you bought Pro (web or Android).",[73,122,123],{},"Roughly when you paid.",[73,125,126],{},"Your receipt or order ID if you have it (Stripe receipt, or Google Play purchase ID).",[73,128,129],{},"Which device(s) are showing Free.",[28,131,132],{},"We can check from our end and either switch your account to Pro manually or work out what went wrong.",[32,134,136],{"id":135},"bought-on-a-different-account-by-mistake","Bought on a different account by mistake?",[28,138,139,140,144],{},"If you might have paid while signed into a different Fretscape account, see ",[57,141,143],{"href":142},"\u002Fknowledgebase\u002Fwrong-account-purchase","I bought Pro before signing in, or with a different email",".",[32,146,148],{"id":147},"platform-specific-cases","Platform-specific cases",[70,150,151,157,163],{},[73,152,153],{},[57,154,156],{"href":155},"\u002Fknowledgebase\u002Fbought-on-android-no-pro-on-web","I bought on Android - I can't see Pro on the web",[73,158,159],{},[57,160,162],{"href":161},"\u002Fknowledgebase\u002Fbought-on-web-no-pro-on-android","I bought on the web - I can't see Pro on Android",[73,164,165],{},[57,166,168],{"href":167},"\u002Fknowledgebase\u002Fgoogle-play-says-i-own-pro","Google Play says I already own Pro, but Fretscape still shows Free",{"title":170,"searchDepth":19,"depth":19,"links":171},"",[172,173,174,175,176,177],{"id":34,"depth":19,"text":35},{"id":64,"depth":19,"text":65},{"id":96,"depth":19,"text":97},{"id":103,"depth":19,"text":104},{"id":135,"depth":19,"text":136},{"id":147,"depth":19,"text":148},{"left":179,"top":179,"width":180,"height":180,"rotate":179,"vFlip":20,"hFlip":20,"body":181},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 167.4zm-48 0C116.4 146.4 138.5 66.9 170.8 14.7 78.7 47.3 10.9 131.2 1.5 232l111.4 0zM1.5 280c9.4 100.8 77.2 184.7 169.3 217.3-32.3-52.2-54.4-131.7-57.9-217.3L1.5 280zm398.4 0c-3.5 85.6-25.6 165.1-57.9 217.3 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kamu.",[200,213],"circle-user",11,[7,216],"privacy-and-legal",{"id":7,"slug":218,"name":219,"description":220,"icon":221,"count":223,"order":224,"related":225,"featured":20},"harga-dan-penagihan","Harga & Penagihan","Langganan, upgrade, dan metode pembayaran.",[200,222],"wallet",18,3,[208,216],{"id":205,"slug":227,"name":228,"description":229,"icon":230,"count":232,"order":233,"related":234,"featured":20},"pencarian-chord","Pencarian Chord","Cara menemukan chord tertentu dan variasinya.",[200,231],"magnifying-glass",8,4,[235,236],"chord-builder","voicings-and-diagrams",{"id":235,"slug":238,"name":239,"description":240,"icon":241,"count":202,"order":243,"related":244,"featured":20},"pembuat-chord","Pembuat Chord","Menyusun chord kustom satu nada demi satu nada.",[200,242],"wrench",5,[205,245],"progressions",{"id":236,"slug":247,"name":248,"description":249,"icon":250,"count":232,"order":252,"related":253,"featured":20},"voicing-dan-diagram","Voicing & Diagram","Membaca diagram chord dan memahami akor balikan.",[200,251],"layer-group",6,[205,254],"tunings-and-capo",{"id":254,"slug":256,"name":257,"description":258,"icon":259,"count":252,"order":202,"related":261,"featured":20},"tuning-dan-capo","Tuning & Capo","Alternate tuning, posisi capo, dan setup senar kustom.",[200,260],"music",[236,205],{"id":263,"slug":264,"name":265,"description":266,"icon":267,"count":19,"order":232,"related":269,"featured":20},"playback-and-audio","pemutaran-dan-audio","Pemutaran & Audio","Mendengar chord dan progresi chord kamu dengan jelas.",[200,268],"circle-play",[245,206],{"id":271,"slug":272,"name":273,"description":274,"icon":275,"count":243,"order":277,"related":278,"featured":20},"favourites","favorit","Favorit","Menyimpan voicing dan progresi chord yang ingin kamu buka lagi.",[200,276],"heart",9,[236,245],{"id":245,"slug":280,"name":281,"description":282,"icon":283,"count":179,"order":285,"related":286,"featured":20},"progresi-chord","Progresi Chord","Menyusun, mengoptimalkan, dan membagikan progresi chord.",[200,284],"diagram-project",10,[235,236],{"id":288,"slug":289,"name":290,"description":291,"icon":292,"count":179,"order":214,"related":294,"featured":20},"reverse-lookup","pencarian-terbalik","Pencarian Terbalik","Mengidentifikasi chord dari nada-nada yang sedang kamu mainkan.",[200,293],"clock-rotate-left",[205,236],{"id":206,"slug":296,"name":297,"description":298,"icon":299,"count":179,"order":301,"related":302,"featured":20},"pengaturan","Pengaturan","Menyesuaikan Fretscape dengan setup dan preferensi kamu.",[200,300],"gear",12,[254,236],{"id":216,"slug":304,"name":305,"description":306,"icon":307,"count":202,"order":309,"related":310,"featured":20},"privasi-dan-legal","Privasi & Legal","Bagaimana data Anda ditangani dan cara menggunakan hak-hak Anda.",[200,308],"shield-check",13,[208,7],{"id":9,"slug":312,"name":313,"description":314,"icon":315,"count":179,"order":317,"related":318,"featured":20},"pemecahan-masalah","Pemecahan Masalah","Solusi saat ada sesuatu yang tidak bekerja seperti yang diharapkan.",[200,316],"triangle-exclamation",14,[206,195],{"id":320,"slug":321,"name":322,"description":323,"icon":324,"count":252,"order":326,"related":327,"featured":20},"mobile-and-android","seluler-dan-android","Seluler & Android","Menggunakan Fretscape di ponsel dan tablet.",[200,325],"mobile-screen",15,[195,206],{"id":329,"slug":330,"name":331,"description":332,"icon":333,"count":179,"order":335,"related":336,"featured":20},"known-limitations","batasan-yang-diketahui","Batasan yang Diketahui","Hal-hal yang belum bisa dilakukan Fretscape saat ini - dan yang sedang kami kerjakan.",[200,334],"circle-info",16,[9,245],[338,347,354],{"id":12,"slug":12,"title":339,"description":340,"categoryId":7,"tags":341,"related":342,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":203,"path":345,"href":346,"__fallback":23},"How to restore Pro on a new device","Pro is tied to your Fretscape account, not your device. Sign in on the new device with the same account and Pro is already there - no Restore button needed.",[9],[4,13,14,343,344],"how-to-create-an-account","favourites-sync-across-devices","\u002Fpricing-and-billing\u002Frestore-pro-on-new-device","\u002Fknowledgebase\u002Frestore-pro-on-new-device",{"id":13,"slug":13,"title":156,"description":348,"categoryId":7,"tags":349,"related":351,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":203,"path":353,"href":155,"__fallback":23},"Sign in on the web with the same Fretscape account you used on Android, then refresh. Pro usually appears within a minute.",[9,350],"mobile",[4,14,12,352],"why-android-price-differs","\u002Fpricing-and-billing\u002Fbought-on-android-no-pro-on-web",{"id":14,"slug":14,"title":162,"description":355,"categoryId":7,"tags":356,"related":357,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":203,"path":359,"href":161,"__fallback":23},"Sign in on the Android app with the same Fretscape account you used on the web. 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