[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-it-bought-on-android-no-pro-on-web":3,"i-fas:globe":141,"i-far:chevron-down":145,"i-far:bars":148,"i-far:magnifying-glass":150,"i-far:gear":152,"i-far:comment":154,"kb-categories-it":156,"kb-related-it-bought-on-android-no-pro-on-web":298,"i-far:chevron-right":325,"i-far:globe":328,"i-far:calendar":330,"i-far:clock":332,"i-far:circle-question":334},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":11,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":21,"path":22,"href":23,"__fallback":24,"body":25,"tocLinks":132},"bought-on-android-no-pro-on-web","I bought on Android - I can't see Pro on the web","Sign in on the web with the same Fretscape account you used on Android, then refresh. Pro usually appears within a minute.","pricing-and-billing",[9,10],"troubleshooting","mobile",[12,13,14,15],"paid-but-still-see-free","bought-on-web-no-pro-on-android","restore-pro-on-new-device","why-android-price-differs",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",2,false,1,"\u002Fpricing-and-billing\u002Fbought-on-android-no-pro-on-web","\u002Fknowledgebase\u002Fbought-on-android-no-pro-on-web",true,{"type":26,"value":27,"toc":130},"minimark",[28,37,42,47,64,67,71,74,78,81,85,93,115,118,122],[29,30,31,32,36],"p",{},"Sign in on the web with the ",[33,34,35],"strong",{},"same Fretscape account"," you used on Android, then refresh the page. Pro usually shows up within ten seconds, with a minute being the longest you should need to wait.",[38,39,41],"h2",{"id":40},"walk-through-these-in-order","Walk through these in order",[43,44,46],"h3",{"id":45},"_1-same-account-on-both","1. Same account on both",[29,48,49,50,57,58,63],{},"Open the user menu in the ",[51,52,56],"a",{"href":53,"rel":54},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.fretscape.app",[55],"nofollow","Android app"," and note the email shown. Then open the user menu on the web (",[51,59,62],{"href":60,"rel":61},"https:\u002F\u002Ffretscape.com",[55],"fretscape.com",") and check it matches.",[29,65,66],{},"If they don't match, sign out on the web and sign back in with the same account you used on Android.",[43,68,70],{"id":69},"_2-refresh-the-web-page","2. Refresh the web page",[29,72,73],{},"If you're already signed in on the web with the right account, hit refresh (F5, or pull-to-refresh on mobile browsers). The web tab caches your tier until the next load.",[43,75,77],{"id":76},"_3-wait-a-moment","3. Wait a moment",[29,79,80],{},"Pro usually shows up on the web within seconds of the Android purchase finishing. If the web still shows Free right after your refresh, give it a minute and refresh once more.",[38,82,84],{"id":83},"still-showing-free-after-all-of-that","Still showing Free after all of that",[29,86,87,88,92],{},"Email ",[51,89,91],{"href":90},"mailto:help@fretscape.com","help@fretscape.com"," and include:",[94,95,96,100,109,112],"ul",{},[97,98,99],"li",{},"The email on your Fretscape account",[97,101,102,103,108],{},"Your Google Play order ID (find it in your ",[51,104,107],{"href":105,"rel":106},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Faccount\u002Forderhistory",[55],"Google Play order history",")",[97,110,111],{},"Roughly when you paid",[97,113,114],{},"That you're seeing Free on the web specifically",[29,116,117],{},"We'll look into it from our end and either switch your account to Pro or tell you what's needed.",[38,119,121],{"id":120},"possible-explanation-different-accounts","Possible explanation: different accounts",[29,123,124,125,129],{},"If you paid through Google Play but the Google account on your phone isn't the one you signed into Fretscape with, the purchase went through your Google account but Fretscape didn't know about it. That's a wrong-account situation rather than a sync delay - see ",[51,126,128],{"href":127},"\u002Fknowledgebase\u002Fwrong-account-purchase","I bought Pro before signing in, or with a different email",".",{"title":131,"searchDepth":19,"depth":19,"links":132},"",[133,139,140],{"id":40,"depth":19,"text":41,"children":134},[135,137,138],{"id":45,"depth":136,"text":46},3,{"id":69,"depth":136,"text":70},{"id":76,"depth":136,"text":77},{"id":83,"depth":19,"text":84},{"id":120,"depth":19,"text":121},{"left":142,"top":142,"width":143,"height":143,"rotate":142,"vFlip":20,"hFlip":20,"body":144},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 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volta.",[163,164],"far","rocket",7,[167,168],"chord-search","settings",{"id":170,"slug":171,"name":172,"description":173,"icon":174,"count":176,"order":19,"related":177,"featured":20},"account-and-sign-in","account-e-accesso","Account e Accesso","Gestisci il tuo profilo, l'email e l'autenticazione.",[163,175],"circle-user",11,[7,178],"privacy-and-legal",{"id":7,"slug":180,"name":181,"description":182,"icon":183,"count":185,"order":136,"related":186,"featured":20},"prezzi-e-fatturazione","Prezzi e Fatturazione","Abbonamenti, upgrade e metodi di pagamento.",[163,184],"wallet",18,[170,178],{"id":167,"slug":188,"name":189,"description":190,"icon":191,"count":193,"order":194,"related":195,"featured":20},"ricerca-accordi","Ricerca Accordi","Come trovare accordi specifici e le loro variazioni.",[163,192],"magnifying-glass",8,4,[196,197],"chord-builder","voicings-and-diagrams",{"id":196,"slug":199,"name":200,"description":201,"icon":202,"count":165,"order":204,"related":205,"featured":20},"costruttore-di-accordi","Costruttore di Accordi","Costruire accordi personalizzati nota per nota.",[163,203],"wrench",5,[167,206],"progressions",{"id":197,"slug":208,"name":209,"description":210,"icon":211,"count":193,"order":213,"related":214,"featured":20},"voicing-e-diagrammi","Voicing e Diagrammi","Leggere i diagrammi degli accordi e capire i rivolti.",[163,212],"layer-group",6,[167,215],"tunings-and-capo",{"id":215,"slug":217,"name":218,"description":219,"icon":220,"count":213,"order":165,"related":222,"featured":20},"accordature-e-capotasto","Accordature e Capotasto","Accordature alternative, posizioni del capotasto e configurazioni personalizzate delle corde.",[163,221],"music",[197,167],{"id":224,"slug":225,"name":226,"description":227,"icon":228,"count":19,"order":193,"related":230,"featured":20},"playback-and-audio","riproduzione-e-audio","Riproduzione e Audio","Ascoltare ad alta voce accordi e progressioni.",[163,229],"circle-play",[206,168],{"id":232,"slug":233,"name":234,"description":235,"icon":236,"count":204,"order":238,"related":239,"featured":20},"favourites","preferiti","Preferiti","Salvare voicing e progressioni a cui vuoi tornare.",[163,237],"heart",9,[197,206],{"id":206,"slug":241,"name":242,"description":243,"icon":244,"count":142,"order":246,"related":247,"featured":20},"progressioni","Progressioni","Creare, ottimizzare e condividere progressioni di accordi.",[163,245],"diagram-project",10,[196,197],{"id":249,"slug":250,"name":251,"description":252,"icon":253,"count":142,"order":176,"related":255,"featured":20},"reverse-lookup","ricerca-inversa","Ricerca Inversa","Identificare un accordo dalle note che stai suonando.",[163,254],"clock-rotate-left",[167,197],{"id":168,"slug":257,"name":258,"description":259,"icon":260,"count":142,"order":262,"related":263,"featured":20},"impostazioni","Impostazioni","Personalizza Fretscape in base alla tua configurazione e alle tue preferenze.",[163,261],"gear",12,[215,197],{"id":178,"slug":265,"name":266,"description":267,"icon":268,"count":165,"order":270,"related":271,"featured":20},"privacy-e-note-legali","Privacy e Note Legali","Come vengono gestiti i tuoi dati e come esercitare i tuoi diritti.",[163,269],"shield-check",13,[170,7],{"id":9,"slug":273,"name":274,"description":275,"icon":276,"count":142,"order":278,"related":279,"featured":20},"risoluzione-dei-problemi","Risoluzione dei Problemi","Soluzioni per quando qualcosa non funziona come previsto.",[163,277],"triangle-exclamation",14,[168,158],{"id":281,"slug":282,"name":283,"description":284,"icon":285,"count":213,"order":287,"related":288,"featured":20},"mobile-and-android","mobile-e-android","Mobile e Android","Usare Fretscape su telefoni e tablet.",[163,286],"mobile-screen",15,[158,168],{"id":290,"slug":291,"name":292,"description":293,"icon":294,"count":142,"order":296,"related":297,"featured":20},"known-limitations","limitazioni-note","Limitazioni Conosciute","Cose che Fretscape non fa ancora - e a cosa stiamo lavorando.",[163,295],"circle-info",16,[9,206],[299,308,316],{"id":12,"slug":12,"title":300,"description":301,"categoryId":7,"tags":302,"related":304,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":19,"path":306,"href":307,"__fallback":24},"I paid but I still see Free","Three quick checks if your Pro purchase has gone through but Fretscape still shows you on Free - sign-in, refresh, and waiting a moment for Pro to show up on other devices.",[9,303],"billing",[14,4,13,305],"wrong-account-purchase","\u002Fpricing-and-billing\u002Fpaid-but-still-see-free","\u002Fknowledgebase\u002Fpaid-but-still-see-free",{"id":13,"slug":13,"title":309,"description":310,"categoryId":7,"tags":311,"related":312,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":21,"path":314,"href":315,"__fallback":24},"I bought on the web - I can't see Pro on Android","Sign in on the Android app with the same Fretscape account you used on the web. Close and reopen the app to pick up the change.",[9,10],[12,4,14,313],"sign-in-with-google","\u002Fpricing-and-billing\u002Fbought-on-web-no-pro-on-android","\u002Fknowledgebase\u002Fbought-on-web-no-pro-on-android",{"id":14,"slug":14,"title":317,"description":318,"categoryId":7,"tags":319,"related":320,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":21,"path":323,"href":324,"__fallback":24},"How to restore Pro on a new device","Pro is tied to your Fretscape account, not your device. 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