[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-ja-wrong-account-purchase":3,"i-fas:globe":190,"i-far:chevron-down":194,"i-far:bars":197,"i-far:magnifying-glass":199,"i-far:gear":201,"i-far:comment":203,"kb-categories-ja":205,"kb-related-ja-wrong-account-purchase":349,"i-far:chevron-right":375,"i-far:globe":378,"i-far:calendar":380,"i-far:clock":382,"i-far:circle-question":384},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":11,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":20,"href":21,"__fallback":22,"body":23,"tocLinks":185},"wrong-account-purchase","I bought Pro before signing in, or with a different email","First check whether the two accounts share the same email - they're already one account if so. For genuinely different emails, email help@fretscape.com and we'll review.","pricing-and-billing",[9,10],"troubleshooting","account",[12,13,14],"move-purchase-to-correct-account","paid-but-still-see-free","sign-in-with-google",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",2,false,"\u002Fpricing-and-billing\u002Fwrong-account-purchase","\u002Fknowledgebase\u002Fwrong-account-purchase",true,{"type":24,"value":25,"toc":183},"minimark",[26,39,44,47,68,77,81,84,98,101,104,112,126,129,133,136,170,174],[27,28,29,30,34,35,38],"p",{},"Before anything else, check whether the two email addresses really are different. If you originally signed up with email and later signed in with Google (or the other way round) using the ",[31,32,33],"strong",{},"same email address",", Fretscape already treats them as one account and Pro follows you. The case that needs actual support help is when the email addresses are ",[31,36,37],{},"genuinely different",".",[40,41,43],"h2",{"id":42},"same-email-same-account","Same email = same account",[27,45,46],{},"Fretscape merges sign-ins that share the same email address. So:",[48,49,50,62],"ul",{},[51,52,53,54,58,59,61],"li",{},"Sign up with ",[55,56,57],"code",{},"you@gmail.com"," and a password → later sign in with your Google account that's ",[55,60,57],{}," → same account, Pro carries over.",[51,63,64,65,67],{},"Sign in with Google first as ",[55,66,57],{}," → later set a password for the email login → same account, same Pro.",[27,69,70,71,76],{},"If your \"two accounts\" share the same email, you actually have one account. Sign in with either method and Pro is there. See ",[72,73,75],"a",{"href":74},"\u002Fknowledgebase\u002Fsign-in-with-google","How to sign in with Google"," for the detail.",[40,78,80],{"id":79},"different-emails-two-separate-accounts","Different emails = two separate accounts",[27,82,83],{},"This is the case that needs support help. For example:",[48,85,86,92],{},[51,87,88,89,38],{},"You bought Pro while signed in as ",[55,90,91],{},"you@work.com",[51,93,94,95,38],{},"Now you're signed in as ",[55,96,97],{},"you@personal.com",[27,99,100],{},"These are two separate Fretscape accounts. Pro is on the first one. The second one is a fresh Free account.",[27,102,103],{},"We can look into moving Pro across in this situation. We review each request individually, so the more useful information you can give us up front, the quicker we can sort it out.",[27,105,106,107,111],{},"Email ",[72,108,110],{"href":109},"mailto:help@fretscape.com","help@fretscape.com"," with:",[48,113,114,117,120,123],{},[51,115,116],{},"The email address that Pro is currently on.",[51,118,119],{},"The email address you'd like Pro to be on instead.",[51,121,122],{},"Your purchase receipt or order ID (Stripe receipt number, or Google Play order ID).",[51,124,125],{},"A brief explanation of what happened (signed up wrong, used the wrong account by accident, etc.).",[27,127,128],{},"We'll check the details and reply within a couple of working days. Please don't open a new purchase or request a refund while we're looking at it - a refund closes the original purchase before we can move it across, and a second purchase before we've sorted the first leaves both purchases tangled.",[40,130,132],{"id":131},"before-you-email-us-check-the-easy-cases","Before you email us, check the easy cases",[27,134,135],{},"It's worth taking a minute to confirm you really do have two separate accounts before reaching out - most of the time, this turns out to be a same-email mix-up that doesn't need any support action:",[137,138,139,153,159],"ol",{},[51,140,141,144,145,148,149,152],{},[31,142,143],{},"Compare the two emails carefully."," Typos like ",[55,146,147],{},"gmial.com"," vs ",[55,150,151],{},"gmail.com",", or work vs personal addresses with the same prefix, are the usual cause.",[51,154,155,158],{},[31,156,157],{},"Try signing in to the account you bought on."," If Pro is sitting on that account, you don't need anything from support - just sign in with that account from now on.",[51,160,161,164,165,169],{},[31,162,163],{},"If Pro isn't visible on either account",", the problem might not be wrong-account at all. See ",[72,166,168],{"href":167},"\u002Fknowledgebase\u002Fpaid-but-still-see-free","I paid but I still see Free"," first.",[40,171,173],{"id":172},"related","Related",[48,175,176],{},[51,177,178,182],{},[72,179,181],{"href":180},"\u002Fknowledgebase\u002Fmove-purchase-to-correct-account","I used the wrong account. Can I move my purchase?"," - same situation, framed around the \"can support move it?\" question.",{"title":184,"searchDepth":18,"depth":18,"links":185},"",[186,187,188,189],{"id":42,"depth":18,"text":43},{"id":79,"depth":18,"text":80},{"id":131,"depth":18,"text":132},{"id":172,"depth":18,"text":173},{"left":191,"top":191,"width":192,"height":192,"rotate":191,"vFlip":19,"hFlip":19,"body":193},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 167.4zm-48 0C116.4 146.4 138.5 66.9 170.8 14.7 78.7 47.3 10.9 131.2 1.5 232l111.4 0zM1.5 280c9.4 100.8 77.2 184.7 169.3 217.3-32.3-52.2-54.4-131.7-57.9-217.3L1.5 280zm398.4 0c-3.5 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45.8-42.3c5.6-5.2 8.4-12.7 7.6-20.2-1.3-11.5-1.3-23.7 0-35.2 .8-7.6-2-15.1-7.6-20.2l-45.8-42.3 36.8-63.8 59.5 18.5c7.3 2.3 15.2 .9 21.4-3.6 9.4-6.9 19.6-12.9 30.4-17.6 7-3.1 12.1-9.3 13.8-16.7zM212.8-16c-18.7 0-34.9 13-39 31.2L161.2 70.8c-6.3 3.2-12.3 6.7-18.2 10.5L88.6 64.4c-17.9-5.6-37.2 2-46.5 18.2L-1.1 157.4c-9.3 16.2-6.2 36.7 7.5 49.4l41.9 38.7c-.3 6.9-.3 14 0 21L6.4 305.2c-13.7 12.7-16.9 33.2-7.5 49.4l43.2 74.8c9.3 16.2 28.7 23.7 46.5 18.2l54.5-16.9c5.9 3.8 11.9 7.3 18.2 10.5l12.6 55.6c4.1 18.2 20.3 31.2 39 31.2l86.4 0c18.7 0 34.9-13 39-31.2l12.6-55.6c6.3-3.2 12.3-6.7 18.2-10.5l54.5 16.9c17.9 5.6 37.2-2 46.5-18.2l43.2-74.8c9.3-16.2 6.2-36.7-7.5-49.4l-41.9-38.7c.3-6.9 .3-14 0-21l41.9-38.7c13.7-12.7 16.8-33.2 7.5-49.4L470 82.6c-9.4-16.2-28.7-23.7-46.5-18.2L369 81.3c-5.9-3.8-11.9-7.3-18.2-10.5L338.3 15.2C334.1-3 317.9-16 299.2-16l-86.4 0zM304 256a48 48 0 1 1 -96 0 48 48 0 1 1 96 0zm-48-96a96 96 0 1 0 0 192 96 96 0 1 0 0-192z\"\u002F>",{"left":191,"top":191,"width":192,"height":192,"rotate":191,"vFlip":19,"hFlip":19,"body":204},"\u003Cpath fill=\"currentColor\" d=\"M51.9 384.9C19.3 344.6 0 294.4 0 240 0 107.5 114.6 0 256 0S512 107.5 512 240 397.4 480 256 480c-36.5 0-71.2-7.2-102.6-20L37 509.9c-3.7 1.6-7.5 2.1-11.5 2.1-14.1 0-25.5-11.4-25.5-25.5 0-4.3 1.1-8.5 3.1-12.2l48.8-89.4zm37.3-30.2c12.2 15.1 14.1 36.1 4.8 53.2l-18 33.1 58.5-25.1c11.8-5.1 25.2-5.2 37.1-.3 25.7 10.5 54.2 16.4 84.3 16.4 117.8 0 208-88.8 208-192S373.8 48 256 48 48 136.8 48 240c0 42.8 15.1 82.4 41.2 114.7z\"\u002F>",[206,219,229,238,249,258,267,274,282,291,299,307,315,323,331,340],{"id":207,"slug":208,"name":209,"description":210,"icon":211,"count":214,"order":215,"related":216,"featured":19},"getting-started","hajimeni","はじめに","Fretscapeを初めて使うときの基本。",[212,213],"far","rocket",7,1,[217,218],"chord-search","settings",{"id":220,"slug":221,"name":222,"description":223,"icon":224,"count":226,"order":18,"related":227,"featured":19},"account-and-sign-in","akanto-to-sain-in","アカウントとサインイン","プロフィール・メール・認証の管理。",[212,225],"circle-user",11,[7,228],"privacy-and-legal",{"id":7,"slug":230,"name":231,"description":232,"icon":233,"count":235,"order":236,"related":237,"featured":19},"ryokin-to-shiharai","料金と支払い","サブスクリプション、アップグレード、支払い方法。",[212,234],"wallet",18,3,[220,228],{"id":217,"slug":239,"name":240,"description":241,"icon":242,"count":244,"order":245,"related":246,"featured":19},"kodo-kensaku","コード検索","特定のコードやそのバリエーションを見つける方法。",[212,243],"magnifying-glass",8,4,[247,248],"chord-builder","voicings-and-diagrams",{"id":247,"slug":250,"name":251,"description":252,"icon":253,"count":214,"order":255,"related":256,"featured":19},"kodo-biruda","コードビルダー","音を1つずつ積み上げるカスタムコード作り。",[212,254],"wrench",5,[217,257],"progressions",{"id":248,"slug":259,"name":260,"description":261,"icon":262,"count":244,"order":264,"related":265,"featured":19},"voicings-to-kodohyo","ボイシングとコード表","コード表の読み方と転回形の理解。",[212,263],"layer-group",6,[217,266],"tunings-and-capo",{"id":266,"slug":268,"name":269,"description":270,"icon":271,"count":264,"order":214,"related":273,"featured":19},"chogen-to-capo","調弦とカポ","変則チューニング、カポの位置、カスタムの弦設定。",[212,272],"music",[248,217],{"id":275,"slug":276,"name":277,"description":278,"icon":279,"count":18,"order":244,"related":281,"featured":19},"playback-and-audio","saisei-to-odio","再生とオーディオ","コードやコード進行を音で確認。",[212,280],"circle-play",[257,218],{"id":283,"slug":284,"name":285,"description":286,"icon":287,"count":255,"order":289,"related":290,"featured":19},"favourites","okiniiri","お気に入り","あとでまた見返したいVoicingやコード進行の保存。",[212,288],"heart",9,[248,257],{"id":257,"slug":292,"name":293,"description":294,"icon":295,"count":191,"order":297,"related":298,"featured":19},"kodo-shinko","コード進行","コード進行の組み立て、最適化、共有。",[212,296],"diagram-project",10,[247,248],{"id":300,"slug":301,"name":302,"description":303,"icon":304,"count":191,"order":226,"related":306,"featured":19},"reverse-lookup","gyakubiki-kensaku","逆引きコード検索","弾いている音からのコード特定。",[212,305],"clock-rotate-left",[217,248],{"id":218,"slug":308,"name":309,"description":310,"icon":311,"count":191,"order":313,"related":314,"featured":19},"settei","設定","自分の環境や好みに合わせたFretscapeの調整。",[212,312],"gear",12,[266,248],{"id":228,"slug":316,"name":317,"description":318,"icon":319,"count":214,"order":321,"related":322,"featured":19},"puraibashi-to-houteki-jikou","プライバシーと法的事項","データの取り扱いと、あなたの権利の行使方法。",[212,320],"shield-check",13,[220,7],{"id":9,"slug":324,"name":325,"description":326,"icon":327,"count":191,"order":329,"related":330,"featured":19},"toraburushutingu","トラブルシューティング","何かが思ったように動かないときの解決策。",[212,328],"triangle-exclamation",14,[218,207],{"id":332,"slug":333,"name":334,"description":335,"icon":336,"count":264,"order":338,"related":339,"featured":19},"mobile-and-android","mobairu-ando-androido","モバイル & Android","スマートフォンやタブレットでのFretscape利用。",[212,337],"mobile-screen",15,[207,218],{"id":341,"slug":342,"name":343,"description":344,"icon":345,"count":191,"order":347,"related":348,"featured":19},"known-limitations","kichi-no-seiyaku","既知の制約","Fretscapeがまだできないことと、いま取り組んでいること。",[212,346],"circle-info",16,[9,257],[350,355,364],{"id":12,"slug":12,"title":181,"description":351,"categoryId":7,"tags":352,"related":353,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":354,"href":180,"__fallback":22},"In most cases the \"two accounts\" are actually one - same email means same Fretscape account. For genuinely different emails, email help@fretscape.com and we'll review.",[9,10],[4,13,14],"\u002Fpricing-and-billing\u002Fmove-purchase-to-correct-account",{"id":13,"slug":13,"title":168,"description":356,"categoryId":7,"tags":357,"related":359,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":363,"href":167,"__fallback":22},"Three quick checks if your Pro purchase has gone through but Fretscape still shows you on Free - sign-in, refresh, and waiting a moment for Pro to show up on other devices.",[9,358],"billing",[360,361,362,4],"restore-pro-on-new-device","bought-on-android-no-pro-on-web","bought-on-web-no-pro-on-android","\u002Fpricing-and-billing\u002Fpaid-but-still-see-free",{"id":14,"slug":14,"title":365,"description":366,"categoryId":220,"tags":367,"related":369,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":215,"path":374,"href":74,"__fallback":22},"How to Sign In with Google","Use your Google account to sign in to Fretscape on web or Android. No password needed, no separate confirmation email.",[10,368],"signing-in",[370,371,372,373],"how-to-create-an-account","email-confirmation-not-arriving","is-there-an-ios-app","google-sign-in-opens-browser","\u002Faccount-and-sign-in\u002Fsign-in-with-google",{"left":191,"top":191,"width":376,"height":192,"rotate":191,"vFlip":19,"hFlip":19,"body":377},320,"\u003Cpath fill=\"currentColor\" d=\"M313.5 239c9.4 9.4 9.4 24.6 0 33.9l-200 200c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l183-183-183-183c-9.4-9.4-9.4-24.6 0-33.9s24.6-9.4 33.9 0l200 200z\"\u002F>",{"left":191,"top":191,"width":192,"height":192,"rotate":191,"vFlip":19,"hFlip":19,"body":379},"\u003Cpath fill=\"currentColor\" d=\"M303.2 413c-21.5 43.7-41.4 51-47.2 51s-25.7-7.3-47.2-51c-17-34.5-29.2-81.6-32.1-133l158.6 0c-3 51.5-15.2 98.6-32.1 133zm32.1-181l-158.6 0c3-51.5 15.2-98.6 32.1-133 21.5-43.7 41.4-51 47.2-51s25.7 7.3 47.2 51c17 34.5 29.2 81.6 32.1 133zm48.1 48l79.2 0c-8.6 74.6-56.7 137.3-122.8 166.4 24-42.8 40.3-102.4 43.6-166.4zm79.2-48l-79.2 0c-3.3-64-19.6-123.6-43.6-166.4 66.1 29.2 114.2 91.8 122.8 166.4zm-334 0l-79.2 0c8.6-74.6 56.7-137.3 122.8-166.4-24 42.8-40.3 102.4-43.6 166.4zM49.4 280l79.2 0c3.3 64 19.6 123.6 43.6 166.4-66.1-29.2-114.2-91.8-122.8-166.4zM256 512a256 256 0 1 0 0-512 256 256 0 1 0 0 512z\"\u002F>",{"left":191,"top":191,"width":195,"height":192,"rotate":191,"vFlip":19,"hFlip":19,"body":381},"\u003Cpath fill=\"currentColor\" d=\"M120 0c13.3 0 24 10.7 24 24l0 40 160 0 0-40c0-13.3 10.7-24 24-24s24 10.7 24 24l0 40 32 0c35.3 0 64 28.7 64 64l0 288c0 35.3-28.7 64-64 64L64 480c-35.3 0-64-28.7-64-64L0 128C0 92.7 28.7 64 64 64l32 0 0-40c0-13.3 10.7-24 24-24zm0 112l-56 0c-8.8 0-16 7.2-16 16l0 48 352 0 0-48c0-8.8-7.2-16-16-16l-264 0zM48 224l0 192c0 8.8 7.2 16 16 16l320 0c8.8 0 16-7.2 16-16l0-192-352 0z\"\u002F>",{"left":191,"top":191,"width":192,"height":192,"rotate":191,"vFlip":19,"hFlip":19,"body":383},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 1 -416 0 208 208 0 1 1 416 0zM0 256a256 256 0 1 0 512 0 256 256 0 1 0 -512 0zM232 120l0 136c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2 280 120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\u002F>",{"left":191,"top":191,"width":192,"height":192,"rotate":191,"vFlip":19,"hFlip":19,"body":385},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 0 -416 0 208 208 0 1 0 416 0zM0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zm256-80c-17.7 0-32 14.3-32 32 0 13.3-10.7 24-24 24s-24-10.7-24-24c0-44.2 35.8-80 80-80s80 35.8 80 80c0 47.2-36 67.2-56 74.5l0 3.8c0 13.3-10.7 24-24 24s-24-10.7-24-24l0-8.1c0-20.5 14.8-35.2 30.1-40.2 6.4-2.1 13.2-5.5 18.2-10.3 4.3-4.2 7.7-10 7.7-19.6 0-17.7-14.3-32-32-32zM224 368a32 32 0 1 1 64 0 32 32 0 1 1 -64 0z\"\u002F>"]