[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-en-charged-twice-or-two-payments":3,"i-fas:globe":142,"i-far:chevron-down":146,"i-far:bars":149,"i-far:magnifying-glass":151,"i-far:gear":153,"i-far:comment":155,"kb-categories-en":157,"kb-related-en-charged-twice-or-two-payments":285,"i-far:chevron-right":313,"i-far:calendar":316,"i-far:clock":318,"i-far:circle-question":320},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":11,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":20,"href":21,"__fallback":19,"body":22,"tocLinks":136},"charged-twice-or-two-payments","I was charged twice - or I see two payments","Most \"double charges\" are a temporary hold that the bank releases automatically. If you genuinely paid twice, email help@fretscape.com for a refund of the duplicate.","pricing-and-billing",[9,10],"troubleshooting","payment",[12,13,14],"purchase-pending-or-processing","how-to-get-a-refund","paid-but-still-see-free",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",2,false,"\u002Fpricing-and-billing\u002Fcharged-twice-or-two-payments","\u002Fknowledgebase\u002Fcharged-twice-or-two-payments",{"type":23,"value":24,"toc":134},"minimark",[25,35,40,43,46,50,53,71,74,78,101,105,113,117],[26,27,28,29,34],"p",{},"Most of the time, what looks like a double charge is one real payment plus a temporary hold that the bank releases within a few days. That said, if you really did pay twice, email ",[30,31,33],"a",{"href":32},"mailto:help@fretscape.com","help@fretscape.com"," and we'll refund the duplicate.",[36,37,39],"h2",{"id":38},"what-youre-probably-seeing","What you're probably seeing",[26,41,42],{},"Banks often place a short hold on your card the moment you start a payment, and only confirm the real charge once everything's gone through. For a few days, your statement can look like there are two payments - one is the real charge, the other is the hold that will disappear. Once the hold clears, you'll only see one payment.",[26,44,45],{},"Check your statement again in 3 - 5 working days. If only one charge is left, that was always the only real payment.",[36,47,49],{"id":48},"how-a-true-double-payment-can-happen","How a true double payment can happen",[26,51,52],{},"Fretscape's checkout actively blocks duplicates - once your account is on Pro, trying to buy Pro again is refused. So a true double charge is rare, but here's the realistic case:",[54,55,56,60,68],"ul",{},[57,58,59],"li",{},"Your first payment was slow to confirm, and the processing screen lingered.",[57,61,62,63,67],{},"You assumed it had failed and refreshed or tapped ",[64,65,66],"strong",{},"Buy"," again.",[57,69,70],{},"Both payments went through to the payment service before our system marked you as Pro.",[26,72,73],{},"Google Play won't let you buy Pro twice - it's a one-time product on its side too. So in practice this can only really happen on the web through Stripe.",[36,75,77],{"id":76},"what-to-do","What to do",[79,80,81,87,93],"ol",{},[57,82,83,86],{},[64,84,85],{},"Wait a few days first."," Check your statement again. If the second line item has disappeared, the hold has cleared and you were only ever charged once.",[57,88,89,92],{},[64,90,91],{},"Check your Stripe receipts."," Stripe emails a receipt for every real charge. If you have two receipts (not one receipt and one bank notification), then yes, there were two real payments.",[57,94,95,100],{},[64,96,97,98],{},"Email ",[30,99,33],{"href":32}," with both receipt numbers, your account email, and rough timestamps. We'll refund the duplicate.",[36,102,104],{"id":103},"what-about-google-play","What about Google Play?",[26,106,107,108,112],{},"If you somehow do see two charges from Google Play for Fretscape Pro, raise it with Google Play first - it shouldn't have allowed a second purchase of a one-time product. Their refund flow is the fastest path. See ",[30,109,111],{"href":110},"\u002Fknowledgebase\u002Fhow-to-get-a-refund","Can I get a refund?"," for how Google Play refunds work.",[36,114,116],{"id":115},"to-avoid-this-in-the-first-place","To avoid this in the first place",[26,118,119,120,124,125,128,129,133],{},"If you ever see a ",[121,122,123],"em",{},"processing"," screen after a purchase, ",[64,126,127],{},"don't refresh and don't tap Buy again",". Give it a couple of minutes - see ",[30,130,132],{"href":131},"\u002Fknowledgebase\u002Fpurchase-pending-or-processing","My purchase is pending or processing - what now?",".",{"title":135,"searchDepth":18,"depth":18,"links":136},"",[137,138,139,140,141],{"id":38,"depth":18,"text":39},{"id":48,"depth":18,"text":49},{"id":76,"depth":18,"text":77},{"id":103,"depth":18,"text":104},{"id":115,"depth":18,"text":116},{"left":143,"top":143,"width":144,"height":144,"rotate":143,"vFlip":19,"hFlip":19,"body":145},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 167.4zm-48 0C116.4 146.4 138.5 66.9 170.8 14.7 78.7 47.3 10.9 131.2 1.5 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0-192z\"\u002F>",{"left":143,"top":143,"width":144,"height":144,"rotate":143,"vFlip":19,"hFlip":19,"body":156},"\u003Cpath fill=\"currentColor\" d=\"M51.9 384.9C19.3 344.6 0 294.4 0 240 0 107.5 114.6 0 256 0S512 107.5 512 240 397.4 480 256 480c-36.5 0-71.2-7.2-102.6-20L37 509.9c-3.7 1.6-7.5 2.1-11.5 2.1-14.1 0-25.5-11.4-25.5-25.5 0-4.3 1.1-8.5 3.1-12.2l48.8-89.4zm37.3-30.2c12.2 15.1 14.1 36.1 4.8 53.2l-18 33.1 58.5-25.1c11.8-5.1 25.2-5.2 37.1-.3 25.7 10.5 54.2 16.4 84.3 16.4 117.8 0 208-88.8 208-192S373.8 48 256 48 48 136.8 48 240c0 42.8 15.1 82.4 41.2 114.7z\"\u002F>",[158,170,179,187,197,205,213,219,226,234,241,248,255,262,269,277],{"id":159,"slug":159,"name":160,"description":161,"icon":162,"count":165,"order":166,"related":167,"featured":19},"getting-started","Getting Started","The basics of using Fretscape for the first time.",[163,164],"far","rocket",7,1,[168,169],"chord-search","settings",{"id":171,"slug":171,"name":172,"description":173,"icon":174,"count":176,"order":18,"related":177,"featured":19},"account-and-sign-in","Account & Sign In","Manage your profile, email, and authentication.",[163,175],"circle-user",11,[7,178],"privacy-and-legal",{"id":7,"slug":7,"name":180,"description":181,"icon":182,"count":184,"order":185,"related":186,"featured":19},"Pricing & Billing","Subscriptions, upgrades, and payment methods.",[163,183],"wallet",18,3,[171,178],{"id":168,"slug":168,"name":188,"description":189,"icon":190,"count":192,"order":193,"related":194,"featured":19},"Chord Search","How to find specific chords and variations.",[163,191],"magnifying-glass",8,4,[195,196],"chord-builder","voicings-and-diagrams",{"id":195,"slug":195,"name":198,"description":199,"icon":200,"count":165,"order":202,"related":203,"featured":19},"Chord Builder","Constructing custom chords note by note.",[163,201],"wrench",5,[168,204],"progressions",{"id":196,"slug":196,"name":206,"description":207,"icon":208,"count":192,"order":210,"related":211,"featured":19},"Voicings & Diagrams","Reading chord charts and understanding inversions.",[163,209],"layer-group",6,[168,212],"tunings-and-capo",{"id":212,"slug":212,"name":214,"description":215,"icon":216,"count":210,"order":165,"related":218,"featured":19},"Tunings & Capo","Alternate tunings, capo positions, and custom string setups.",[163,217],"music",[196,168],{"id":220,"slug":220,"name":221,"description":222,"icon":223,"count":18,"order":192,"related":225,"featured":19},"playback-and-audio","Playback & Audio","Hearing your chords and progressions out loud.",[163,224],"circle-play",[204,169],{"id":227,"slug":227,"name":228,"description":229,"icon":230,"count":202,"order":232,"related":233,"featured":19},"favourites","Favourites","Saving voicings and progressions you want to come back to.",[163,231],"heart",9,[196,204],{"id":204,"slug":204,"name":235,"description":236,"icon":237,"count":143,"order":239,"related":240,"featured":19},"Progressions","Building, optimising, and sharing chord progressions.",[163,238],"diagram-project",10,[195,196],{"id":242,"slug":242,"name":243,"description":244,"icon":245,"count":143,"order":176,"related":247,"featured":19},"reverse-lookup","Reverse Lookup","Identifying a chord from the notes you're playing.",[163,246],"clock-rotate-left",[168,196],{"id":169,"slug":169,"name":249,"description":250,"icon":251,"count":143,"order":253,"related":254,"featured":19},"Settings","Customising Fretscape for your setup and preferences.",[163,252],"gear",12,[212,196],{"id":178,"slug":178,"name":256,"description":257,"icon":258,"count":165,"order":260,"related":261,"featured":19},"Privacy & Legal","How your data is handled and how to exercise your rights.",[163,259],"shield-check",13,[171,7],{"id":9,"slug":9,"name":263,"description":264,"icon":265,"count":143,"order":267,"related":268,"featured":19},"Troubleshooting","Solutions when something isn't working as expected.",[163,266],"triangle-exclamation",14,[169,159],{"id":270,"slug":270,"name":271,"description":272,"icon":273,"count":210,"order":275,"related":276,"featured":19},"mobile-and-android","Mobile & Android","Using Fretscape on phones and tablets.",[163,274],"mobile-screen",15,[159,169],{"id":278,"slug":278,"name":279,"description":280,"icon":281,"count":143,"order":283,"related":284,"featured":19},"known-limitations","Known Limitations","Things Fretscape doesn't do yet - and what we're working on.",[163,282],"circle-info",16,[9,204],[286,292,301],{"id":12,"slug":12,"title":132,"description":287,"categoryId":7,"tags":288,"related":289,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":166,"path":291,"href":131,"__fallback":19},"Most purchases complete within a minute. If yours is still pending, don't refresh or retry - wait it out, then escalate to help@fretscape.com if it doesn't resolve.",[9,10],[14,4,13,290],"payment-methods","\u002Fpricing-and-billing\u002Fpurchase-pending-or-processing",{"id":13,"slug":13,"title":111,"description":293,"categoryId":7,"tags":294,"related":296,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":166,"path":300,"href":110,"__fallback":19},"Yes - Fretscape has a 30-day money-back guarantee. For web purchases, email help@fretscape.com. For Android purchases, Google Play handles refunds.",[295],"refunds",[297,298,299,4],"is-pro-a-subscription","how-much-does-pro-cost","delete-your-account","\u002Fpricing-and-billing\u002Fhow-to-get-a-refund",{"id":14,"slug":14,"title":302,"description":303,"categoryId":7,"tags":304,"related":306,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":311,"href":312,"__fallback":19},"I paid but I still see Free","Three quick checks if your Pro purchase has gone through but Fretscape still shows you on Free - sign-in, refresh, and waiting a moment for Pro to show up on other devices.",[9,305],"billing",[307,308,309,310],"restore-pro-on-new-device","bought-on-android-no-pro-on-web","bought-on-web-no-pro-on-android","wrong-account-purchase","\u002Fpricing-and-billing\u002Fpaid-but-still-see-free","\u002Fknowledgebase\u002Fpaid-but-still-see-free",{"left":143,"top":143,"width":314,"height":144,"rotate":143,"vFlip":19,"hFlip":19,"body":315},320,"\u003Cpath fill=\"currentColor\" d=\"M313.5 239c9.4 9.4 9.4 24.6 0 33.9l-200 200c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l183-183-183-183c-9.4-9.4-9.4-24.6 0-33.9s24.6-9.4 33.9 0l200 200z\"\u002F>",{"left":143,"top":143,"width":147,"height":144,"rotate":143,"vFlip":19,"hFlip":19,"body":317},"\u003Cpath fill=\"currentColor\" d=\"M120 0c13.3 0 24 10.7 24 24l0 40 160 0 0-40c0-13.3 10.7-24 24-24s24 10.7 24 24l0 40 32 0c35.3 0 64 28.7 64 64l0 288c0 35.3-28.7 64-64 64L64 480c-35.3 0-64-28.7-64-64L0 128C0 92.7 28.7 64 64 64l32 0 0-40c0-13.3 10.7-24 24-24zm0 112l-56 0c-8.8 0-16 7.2-16 16l0 48 352 0 0-48c0-8.8-7.2-16-16-16l-264 0zM48 224l0 192c0 8.8 7.2 16 16 16l320 0c8.8 0 16-7.2 16-16l0-192-352 0z\"\u002F>",{"left":143,"top":143,"width":144,"height":144,"rotate":143,"vFlip":19,"hFlip":19,"body":319},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 1 -416 0 208 208 0 1 1 416 0zM0 256a256 256 0 1 0 512 0 256 256 0 1 0 -512 0zM232 120l0 136c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2 280 120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\u002F>",{"left":143,"top":143,"width":144,"height":144,"rotate":143,"vFlip":19,"hFlip":19,"body":321},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 0 -416 0 208 208 0 1 0 416 0zM0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zm256-80c-17.7 0-32 14.3-32 32 0 13.3-10.7 24-24 24s-24-10.7-24-24c0-44.2 35.8-80 80-80s80 35.8 80 80c0 47.2-36 67.2-56 74.5l0 3.8c0 13.3-10.7 24-24 24s-24-10.7-24-24l0-8.1c0-20.5 14.8-35.2 30.1-40.2 6.4-2.1 13.2-5.5 18.2-10.3 4.3-4.2 7.7-10 7.7-19.6 0-17.7-14.3-32-32-32zM224 368a32 32 0 1 1 64 0 32 32 0 1 1 -64 0z\"\u002F>"]