[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-en-email-confirmation-not-arriving":3,"i-fas:globe":164,"i-far:chevron-down":168,"i-far:bars":171,"i-far:magnifying-glass":173,"i-far:gear":175,"i-far:comment":177,"kb-categories-en":179,"kb-related-en-email-confirmation-not-arriving":307,"i-far:chevron-right":333,"i-far:calendar":336,"i-far:clock":338,"i-far:circle-question":340},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":12,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":21,"readMinutes":20,"path":22,"href":23,"__fallback":24,"body":25,"tocLinks":157},"email-confirmation-not-arriving","I Didn't Receive My Confirmation Email","What to check when the Fretscape sign-up confirmation email doesn't arrive - spam folder, address typos, and how to request a fresh one.","account-and-sign-in",[9,10,11],"account","email","troubleshooting",[13,14,15,16],"how-to-create-an-account","password-reset-email-not-arriving","email-link-expired-or-not-working","sign-in-with-google",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",2,true,"\u002Faccount-and-sign-in\u002Femail-confirmation-not-arriving","\u002Fknowledgebase\u002Femail-confirmation-not-arriving",false,{"type":26,"value":27,"toc":155},"minimark",[28,32,37,59,66,70,73,77,90,93,97,112,116,124,128,136,152],[29,30,31],"p",{},"The confirmation email is usually delivered within a minute, but spam filters, slow email providers, or a typo in your email address are the three things that hold it up. Work through them in order.",[33,34,36],"h2",{"id":35},"check-spam-and-promotions-folders","Check spam and promotions folders",[29,38,39,40,44,45,49,50,54,55,58],{},"Search your mailbox for messages from ",[41,42,43],"code",{},"hello@fretscape.com"," or with the subject ",[46,47,48],"em",{},"\"Confirm your signup\"",". Gmail in particular often files emails like this under ",[51,52,53],"strong",{},"Promotions"," or ",[51,56,57],{},"Updates"," rather than the main inbox.",[29,60,61,62,65],{},"If you use a strict spam filter (or an email address from work), the message may have been blocked altogether - try a personal email address instead, or add ",[41,63,64],{},"fretscape.com"," to your safe senders list so future emails get through.",[33,67,69],{"id":68},"wait-a-minute-or-two","Wait a minute or two",[29,71,72],{},"Most email providers deliver within seconds, but a few (especially work and school addresses) hold this kind of email for a couple of minutes. Give it five minutes before assuming it's not coming.",[33,74,76],{"id":75},"check-the-address-you-typed","Check the address you typed",[29,78,79,80,85,86,89],{},"Go back to the ",[81,82,84],"a",{"href":83},"\u002Fauth\u002Fsignup","sign-up page"," and re-enter your email carefully. A typo (",[41,87,88],{},"gnail.com",", missing letter, wrong domain) is the most common cause of a \"missing\" email - the message went somewhere, just not to you. There's no resend button on the sign-up page, so signing up again with the correct address is the cleanest fix.",[29,91,92],{},"If you genuinely did type the wrong address the first time, the orphan account will sit unconfirmed and won't get in your way. You can ignore it.",[33,94,96],{"id":95},"try-google-sign-in-instead","Try Google sign-in instead",[29,98,99,100,103,104,106,107,111],{},"If your Google account uses the same email address, you can skip the confirmation step entirely. Tap the ",[51,101,102],{},"Google"," button on the ",[81,105,84],{"href":83}," and pick that account. Fretscape treats the email-confirmation and Google routes as the same account when the address matches. See ",[81,108,110],{"href":109},"\u002Fknowledgebase\u002Fsign-in-with-google","How to sign in with Google"," for details.",[33,113,115],{"id":114},"already-clicked-the-link-but-it-didnt-work","Already clicked the link but it didn't work?",[29,117,118,119,123],{},"That's a different problem - the confirmation link is single-use and expires after a while. See ",[81,120,122],{"href":121},"\u002Fknowledgebase\u002Femail-link-expired-or-not-working","An email link expired or doesn't work",".",[33,125,127],{"id":126},"still-nothing-after-15-minutes","Still nothing after 15 minutes",[29,129,130,131,135],{},"Email ",[81,132,134],{"href":133},"mailto:help@fretscape.com","help@fretscape.com"," and include:",[137,138,139,143,146,149],"ul",{},[140,141,142],"li",{},"The email address you signed up with",[140,144,145],{},"The platform you signed up on (web or Android)",[140,147,148],{},"Roughly what time you signed up",[140,150,151],{},"Whether you've checked spam and promotions",[29,153,154],{},"We can confirm the account from our side and either resend the link or move you onto Google sign-in.",{"title":156,"searchDepth":20,"depth":20,"links":157},"",[158,159,160,161,162,163],{"id":35,"depth":20,"text":36},{"id":68,"depth":20,"text":69},{"id":75,"depth":20,"text":76},{"id":95,"depth":20,"text":96},{"id":114,"depth":20,"text":115},{"id":126,"depth":20,"text":127},{"left":165,"top":165,"width":166,"height":166,"rotate":165,"vFlip":24,"hFlip":24,"body":167},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 167.4zm-48 0C116.4 146.4 138.5 66.9 170.8 14.7 78.7 47.3 10.9 131.2 1.5 232l111.4 0zM1.5 280c9.4 100.8 77.2 184.7 169.3 217.3-32.3-52.2-54.4-131.7-57.9-217.3L1.5 280zm398.4 0c-3.5 85.6-25.6 165.1-57.9 217.3 92.1-32.7 159.9-116.5 169.3-217.3l-111.4 0zm111.4-48C501.9 131.2 434.1 47.3 342 14.7 374.3 66.9 396.4 146.4 399.9 232l111.4 0z\"\u002F>",{"left":165,"top":165,"width":169,"height":166,"rotate":165,"vFlip":24,"hFlip":24,"body":170},448,"\u003Cpath fill=\"currentColor\" d=\"M207.5 409c9.4 9.4 24.6 9.4 33.9 0l200-200c9.4-9.4 9.4-24.6 0-33.9s-24.6-9.4-33.9 0l-183 183-183-183c-9.4-9.4-24.6-9.4-33.9 0s-9.4 24.6 0 33.9l200 200z\"\u002F>",{"left":165,"top":165,"width":169,"height":166,"rotate":165,"vFlip":24,"hFlip":24,"body":172},"\u003Cpath fill=\"currentColor\" d=\"M0 88C0 74.7 10.7 64 24 64l400 0c13.3 0 24 10.7 24 24s-10.7 24-24 24L24 112C10.7 112 0 101.3 0 88zM0 256c0-13.3 10.7-24 24-24l400 0c13.3 0 24 10.7 24 24s-10.7 24-24 24L24 280c-13.3 0-24-10.7-24-24zM448 424c0 13.3-10.7 24-24 24L24 448c-13.3 0-24-10.7-24-24s10.7-24 24-24l400 0c13.3 0 24 10.7 24 24z\"\u002F>",{"left":165,"top":165,"width":166,"height":166,"rotate":165,"vFlip":24,"hFlip":24,"body":174},"\u003Cpath fill=\"currentColor\" d=\"M368 208a160 160 0 1 0 -320 0 160 160 0 1 0 320 0zM337.1 371.1C301.7 399.2 256.8 416 208 416 93.1 416 0 322.9 0 208S93.1 0 208 0 416 93.1 416 208c0 48.8-16.8 93.7-44.9 129.1L505 471c9.4 9.4 9.4 24.6 0 33.9s-24.6 9.4-33.9 0L337.1 371.1z\"\u002F>",{"left":165,"top":165,"width":166,"height":166,"rotate":165,"vFlip":24,"hFlip":24,"body":176},"\u003Cpath fill=\"currentColor\" d=\"M205.5 92.7l13.7-60.7 73.6 0 13.7 60.7c1.7 7.4 6.8 13.6 13.8 16.7 10.8 4.8 21 10.7 30.4 17.6 6.1 4.5 14.1 5.9 21.4 3.6l59.5-18.5 36.8 63.8-45.8 42.3c-5.6 5.2-8.4 12.7-7.6 20.2 1.3 11.5 1.3 23.7 0 35.2-.8 7.6 2 15.1 7.6 20.2l45.8 42.3-36.8 63.8-59.5-18.5c-7.3-2.3-15.2-.9-21.4 3.6-9.4 6.9-19.6 12.9-30.4 17.6-7 3.1-12.1 9.3-13.8 16.7l-13.7 60.7-73.6 0-13.7-60.7c-1.7-7.4-6.8-13.6-13.8-16.7-10.8-4.8-21-10.7-30.4-17.6-6.1-4.5-14.1-5.9-21.4-3.6l-59.5 18.5-36.8-63.8 45.8-42.3c5.6-5.2 8.4-12.7 7.6-20.2-1.3-11.5-1.3-23.7 0-35.2 .8-7.6-2-15.1-7.6-20.2l-45.8-42.3 36.8-63.8 59.5 18.5c7.3 2.3 15.2 .9 21.4-3.6 9.4-6.9 19.6-12.9 30.4-17.6 7-3.1 12.1-9.3 13.8-16.7zM212.8-16c-18.7 0-34.9 13-39 31.2L161.2 70.8c-6.3 3.2-12.3 6.7-18.2 10.5L88.6 64.4c-17.9-5.6-37.2 2-46.5 18.2L-1.1 157.4c-9.3 16.2-6.2 36.7 7.5 49.4l41.9 38.7c-.3 6.9-.3 14 0 21L6.4 305.2c-13.7 12.7-16.9 33.2-7.5 49.4l43.2 74.8c9.3 16.2 28.7 23.7 46.5 18.2l54.5-16.9c5.9 3.8 11.9 7.3 18.2 10.5l12.6 55.6c4.1 18.2 20.3 31.2 39 31.2l86.4 0c18.7 0 34.9-13 39-31.2l12.6-55.6c6.3-3.2 12.3-6.7 18.2-10.5l54.5 16.9c17.9 5.6 37.2-2 46.5-18.2l43.2-74.8c9.3-16.2 6.2-36.7-7.5-49.4l-41.9-38.7c.3-6.9 .3-14 0-21l41.9-38.7c13.7-12.7 16.8-33.2 7.5-49.4L470 82.6c-9.4-16.2-28.7-23.7-46.5-18.2L369 81.3c-5.9-3.8-11.9-7.3-18.2-10.5L338.3 15.2C334.1-3 317.9-16 299.2-16l-86.4 0zM304 256a48 48 0 1 1 -96 0 48 48 0 1 1 96 0zm-48-96a96 96 0 1 0 0 192 96 96 0 1 0 0-192z\"\u002F>",{"left":165,"top":165,"width":166,"height":166,"rotate":165,"vFlip":24,"hFlip":24,"body":178},"\u003Cpath fill=\"currentColor\" d=\"M51.9 384.9C19.3 344.6 0 294.4 0 240 0 107.5 114.6 0 256 0S512 107.5 512 240 397.4 480 256 480c-36.5 0-71.2-7.2-102.6-20L37 509.9c-3.7 1.6-7.5 2.1-11.5 2.1-14.1 0-25.5-11.4-25.5-25.5 0-4.3 1.1-8.5 3.1-12.2l48.8-89.4zm37.3-30.2c12.2 15.1 14.1 36.1 4.8 53.2l-18 33.1 58.5-25.1c11.8-5.1 25.2-5.2 37.1-.3 25.7 10.5 54.2 16.4 84.3 16.4 117.8 0 208-88.8 208-192S373.8 48 256 48 48 136.8 48 240c0 42.8 15.1 82.4 41.2 114.7z\"\u002F>",[180,192,201,209,219,227,235,241,248,256,263,270,277,284,291,299],{"id":181,"slug":181,"name":182,"description":183,"icon":184,"count":187,"order":188,"related":189,"featured":24},"getting-started","Getting Started","The basics of using Fretscape for the first time.",[185,186],"far","rocket",7,1,[190,191],"chord-search","settings",{"id":7,"slug":7,"name":193,"description":194,"icon":195,"count":197,"order":20,"related":198,"featured":24},"Account & Sign In","Manage your profile, email, and authentication.",[185,196],"circle-user",11,[199,200],"pricing-and-billing","privacy-and-legal",{"id":199,"slug":199,"name":202,"description":203,"icon":204,"count":206,"order":207,"related":208,"featured":24},"Pricing & Billing","Subscriptions, upgrades, and payment methods.",[185,205],"wallet",18,3,[7,200],{"id":190,"slug":190,"name":210,"description":211,"icon":212,"count":214,"order":215,"related":216,"featured":24},"Chord Search","How to find specific chords and variations.",[185,213],"magnifying-glass",8,4,[217,218],"chord-builder","voicings-and-diagrams",{"id":217,"slug":217,"name":220,"description":221,"icon":222,"count":187,"order":224,"related":225,"featured":24},"Chord Builder","Constructing custom chords note by note.",[185,223],"wrench",5,[190,226],"progressions",{"id":218,"slug":218,"name":228,"description":229,"icon":230,"count":214,"order":232,"related":233,"featured":24},"Voicings & Diagrams","Reading chord charts and understanding inversions.",[185,231],"layer-group",6,[190,234],"tunings-and-capo",{"id":234,"slug":234,"name":236,"description":237,"icon":238,"count":232,"order":187,"related":240,"featured":24},"Tunings & Capo","Alternate tunings, capo positions, and custom string setups.",[185,239],"music",[218,190],{"id":242,"slug":242,"name":243,"description":244,"icon":245,"count":20,"order":214,"related":247,"featured":24},"playback-and-audio","Playback & Audio","Hearing your chords and progressions out loud.",[185,246],"circle-play",[226,191],{"id":249,"slug":249,"name":250,"description":251,"icon":252,"count":224,"order":254,"related":255,"featured":24},"favourites","Favourites","Saving voicings and progressions you want to come back to.",[185,253],"heart",9,[218,226],{"id":226,"slug":226,"name":257,"description":258,"icon":259,"count":165,"order":261,"related":262,"featured":24},"Progressions","Building, optimising, and sharing chord progressions.",[185,260],"diagram-project",10,[217,218],{"id":264,"slug":264,"name":265,"description":266,"icon":267,"count":165,"order":197,"related":269,"featured":24},"reverse-lookup","Reverse Lookup","Identifying a chord from the notes you're playing.",[185,268],"clock-rotate-left",[190,218],{"id":191,"slug":191,"name":271,"description":272,"icon":273,"count":165,"order":275,"related":276,"featured":24},"Settings","Customising Fretscape for your setup and preferences.",[185,274],"gear",12,[234,218],{"id":200,"slug":200,"name":278,"description":279,"icon":280,"count":187,"order":282,"related":283,"featured":24},"Privacy & Legal","How your data is handled and how to exercise your rights.",[185,281],"shield-check",13,[7,199],{"id":11,"slug":11,"name":285,"description":286,"icon":287,"count":165,"order":289,"related":290,"featured":24},"Troubleshooting","Solutions when something isn't working as expected.",[185,288],"triangle-exclamation",14,[191,181],{"id":292,"slug":292,"name":293,"description":294,"icon":295,"count":232,"order":297,"related":298,"featured":24},"mobile-and-android","Mobile & Android","Using Fretscape on phones and tablets.",[185,296],"mobile-screen",15,[181,191],{"id":300,"slug":300,"name":301,"description":302,"icon":303,"count":165,"order":305,"related":306,"featured":24},"known-limitations","Known Limitations","Things Fretscape doesn't do yet - and what we're working on.",[185,304],"circle-info",16,[11,226],[308,318,326],{"id":13,"slug":13,"title":309,"description":310,"categoryId":7,"tags":311,"related":313,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":24,"readMinutes":188,"path":316,"href":317,"__fallback":24},"How to Create an Account","Sign up for Fretscape with email and password or with your Google account - both routes take under a minute and work on web and Android.",[9,312],"signing-in",[16,4,314,315],"do-i-need-an-account","is-fretscape-free","\u002Faccount-and-sign-in\u002Fhow-to-create-an-account","\u002Fknowledgebase\u002Fhow-to-create-an-account",{"id":14,"slug":14,"title":319,"description":320,"categoryId":7,"tags":321,"related":322,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":24,"readMinutes":20,"path":324,"href":325,"__fallback":24},"I Didn't Receive My Password-Reset Email","What to check when the password-reset email doesn't arrive - spam, address typos, and how to handle accounts that don't actually have a password.",[9,10,11],[323,4,15,16],"change-your-password","\u002Faccount-and-sign-in\u002Fpassword-reset-email-not-arriving","\u002Fknowledgebase\u002Fpassword-reset-email-not-arriving",{"id":15,"slug":15,"title":327,"description":328,"categoryId":7,"tags":329,"related":330,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":24,"readMinutes":20,"path":332,"href":121,"__fallback":24},"An Email Link Expired or Doesn't Work","How to handle expired or broken Fretscape sign-up, password-reset, and email-change links - what to do and how to request a fresh one.",[9,10,11],[4,14,331,13],"change-your-email-address","\u002Faccount-and-sign-in\u002Femail-link-expired-or-not-working",{"left":165,"top":165,"width":334,"height":166,"rotate":165,"vFlip":24,"hFlip":24,"body":335},320,"\u003Cpath fill=\"currentColor\" d=\"M313.5 239c9.4 9.4 9.4 24.6 0 33.9l-200 200c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l183-183-183-183c-9.4-9.4-9.4-24.6 0-33.9s24.6-9.4 33.9 0l200 200z\"\u002F>",{"left":165,"top":165,"width":169,"height":166,"rotate":165,"vFlip":24,"hFlip":24,"body":337},"\u003Cpath fill=\"currentColor\" d=\"M120 0c13.3 0 24 10.7 24 24l0 40 160 0 0-40c0-13.3 10.7-24 24-24s24 10.7 24 24l0 40 32 0c35.3 0 64 28.7 64 64l0 288c0 35.3-28.7 64-64 64L64 480c-35.3 0-64-28.7-64-64L0 128C0 92.7 28.7 64 64 64l32 0 0-40c0-13.3 10.7-24 24-24zm0 112l-56 0c-8.8 0-16 7.2-16 16l0 48 352 0 0-48c0-8.8-7.2-16-16-16l-264 0zM48 224l0 192c0 8.8 7.2 16 16 16l320 0c8.8 0 16-7.2 16-16l0-192-352 0z\"\u002F>",{"left":165,"top":165,"width":166,"height":166,"rotate":165,"vFlip":24,"hFlip":24,"body":339},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 1 -416 0 208 208 0 1 1 416 0zM0 256a256 256 0 1 0 512 0 256 256 0 1 0 -512 0zM232 120l0 136c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2 280 120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\u002F>",{"left":165,"top":165,"width":166,"height":166,"rotate":165,"vFlip":24,"hFlip":24,"body":341},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 0 -416 0 208 208 0 1 0 416 0zM0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zm256-80c-17.7 0-32 14.3-32 32 0 13.3-10.7 24-24 24s-24-10.7-24-24c0-44.2 35.8-80 80-80s80 35.8 80 80c0 47.2-36 67.2-56 74.5l0 3.8c0 13.3-10.7 24-24 24s-24-10.7-24-24l0-8.1c0-20.5 14.8-35.2 30.1-40.2 6.4-2.1 13.2-5.5 18.2-10.3 4.3-4.2 7.7-10 7.7-19.6 0-17.7-14.3-32-32-32zM224 368a32 32 0 1 1 64 0 32 32 0 1 1 -64 0z\"\u002F>"]