[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-en-how-is-my-payment-information-stored":3,"i-fas:globe":187,"i-far:chevron-down":191,"i-far:bars":194,"i-far:magnifying-glass":196,"i-far:gear":198,"i-far:comment":200,"kb-categories-en":202,"kb-related-en-how-is-my-payment-information-stored":330,"i-far:chevron-right":358,"i-far:calendar":361,"i-far:clock":363,"i-far:circle-question":365},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":12,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":21,"path":22,"href":23,"__fallback":20,"body":24,"tocLinks":182},"how-is-my-payment-information-stored","How is my payment information stored?","Fretscape does not see or store your card details. Payments are handled by Stripe on the web and Google Play on Android.","privacy-and-legal",[9,10,11],"privacy","security","payment",[13,14,15],"payment-methods","what-data-does-fretscape-collect","how-to-get-a-refund",null,"2026-05-17","knowledgeBase.relativeTime.monthsAgo",2,false,1,"\u002Fprivacy-and-legal\u002Fhow-is-my-payment-information-stored","\u002Fknowledgebase\u002Fhow-is-my-payment-information-stored",{"type":25,"value":26,"toc":180},"minimark",[27,53,58,61,74,77,81,84,95,98,102,122,126,133,160,168],[28,29,30,31,35,36,41,42,45,46,52],"p",{},"Fretscape does not see or store your card details. When you upgrade to Pro, the payment is handled by a specialist payment service that sits between you and us - ",[32,33,34],"strong",{},"Stripe"," when you buy on the ",[37,38,40],"a",{"href":39},"\u002Fpricing","web",", ",[32,43,44],{},"Google Play"," when you buy in the ",[37,47,51],{"href":48,"rel":49},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.fretscape.app",[50],"nofollow","Android app",". Your card number, expiry, and security code go straight to them and never touch our systems.",[54,55,57],"h2",{"id":56},"what-fretscape-keeps","What Fretscape keeps",[28,59,60],{},"After a successful purchase, we keep a short record so we know your account is on Pro:",[62,63,64,68,71],"ul",{},[65,66,67],"li",{},"That a purchase happened, and on which platform.",[65,69,70],{},"The product (Pro), date, and currency.",[65,72,73],{},"A reference ID so we can match the purchase if there's a question later.",[28,75,76],{},"That's it. No card number, no CVC, no billing address held with the card.",[54,78,80],{"id":79},"what-the-payment-service-keeps","What the payment service keeps",[28,82,83],{},"Stripe and Google Play each hold the full payment record on their side, including:",[62,85,86,89,92],{},[65,87,88],{},"Your card details (stored securely on their systems, never shared with us).",[65,90,91],{},"The receipt for the purchase.",[65,93,94],{},"Any refunds or chargebacks on the transaction.",[28,96,97],{},"If you need a receipt, an invoice, or a copy of your billing history, contact the payment service directly. They have everything; we don't.",[54,99,101],{"id":100},"who-can-see-what","Who can see what",[62,103,104,110,116],{},[65,105,106,109],{},[32,107,108],{},"You"," - you can see your active plan in Fretscape, and your full payment history through Stripe or Google Play.",[65,111,112,115],{},[32,113,114],{},"Fretscape support"," - we can see whether you have Pro and a reference for the purchase, but not your card details.",[65,117,118,121],{},[32,119,120],{},"Payment services"," - they hold the card information under their own security standards. Stripe and Google Play are both established payment providers used by millions of businesses, with industry-standard protections in place.",[54,123,125],{"id":124},"refunds","Refunds",[28,127,128,129,132],{},"Fretscape offers a ",[32,130,131],{},"30-day money-back guarantee"," on Pro, no questions asked. Where you ask depends on how you paid:",[62,134,135,146,152],{},[65,136,137,140,141,145],{},[32,138,139],{},"Bought on the web?"," Email ",[37,142,144],{"href":143},"mailto:help@fretscape.com","help@fretscape.com"," - Stripe does not handle refunds directly, so this is the only route.",[65,147,148,151],{},[32,149,150],{},"Bought on Android, within Google's self-serve refund window?"," Request the refund from your Google Play account.",[65,153,154,140,157,159],{},[32,155,156],{},"Bought on Android, outside Google's self-serve window but still within our 30 days?",[37,158,144],{"href":143}," and we'll ask Google to refund on your behalf.",[28,161,162,163,167],{},"Full details and what to include in the email are in ",[37,164,166],{"href":165},"\u002Fknowledgebase\u002Fhow-to-get-a-refund","Can I get a refund?",".",[28,169,170,171,175,176,167],{},"For more on which payment methods are available where you live, see ",[37,172,174],{"href":173},"\u002Fknowledgebase\u002Fpayment-methods","What payment methods are accepted?",". 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On Android, you pay through Google Play.",[11],[335,336,15,4],"how-to-upgrade-to-pro","how-much-does-pro-cost","2026-05-15","\u002Fpricing-and-billing\u002Fpayment-methods",{"id":14,"slug":14,"title":340,"description":341,"categoryId":7,"tags":342,"related":344,"order":16,"lastUpdated":347,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":19,"path":348,"href":349,"__fallback":20},"What data does Fretscape collect?","A plain-English summary of what Fretscape stores when you use the site or app - account info, your saved work, basic usage data, and nothing else.",[9,343],"account",[345,4,346],"do-you-sell-my-data","how-to-exercise-privacy-rights","2026-05-18","\u002Fprivacy-and-legal\u002Fwhat-data-does-fretscape-collect","\u002Fknowledgebase\u002Fwhat-data-does-fretscape-collect",{"id":15,"slug":15,"title":166,"description":351,"categoryId":222,"tags":352,"related":353,"order":16,"lastUpdated":337,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":21,"path":357,"href":165,"__fallback":20},"Yes - Fretscape has a 30-day money-back guarantee. 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