[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-en-how-to-get-a-refund":3,"i-fas:globe":181,"i-far:chevron-down":185,"i-far:bars":188,"i-far:magnifying-glass":190,"i-far:gear":192,"i-far:comment":194,"kb-categories-en":196,"kb-related-en-how-to-get-a-refund":323,"i-far:chevron-right":355,"i-far:calendar":358,"i-far:clock":360,"i-far:circle-question":362},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":10,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":20,"path":21,"href":22,"__fallback":19,"body":23,"tocLinks":175},"how-to-get-a-refund","Can I get a refund?","Yes - Fretscape has a 30-day money-back guarantee. For web purchases, email help@fretscape.com. For Android purchases, Google Play handles refunds.","pricing-and-billing",[9],"refunds",[11,12,13,14],"is-pro-a-subscription","how-much-does-pro-cost","delete-your-account","charged-twice-or-two-payments",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",4,false,1,"\u002Fpricing-and-billing\u002Fhow-to-get-a-refund","\u002Fknowledgebase\u002Fhow-to-get-a-refund",{"type":24,"value":25,"toc":172},"minimark",[26,35,57,62,73,87,90,93,97,107,132,138,142,145,149,160,164],[27,28,29,30,34],"p",{},"Yes. Fretscape has a ",[31,32,33],"strong",{},"30-day money-back guarantee",", no questions asked. Where you ask depends on how you paid:",[36,37,38,51],"ul",{},[39,40,41,44,45,50],"li",{},[31,42,43],{},"Bought on the web?"," Email ",[46,47,49],"a",{"href":48},"mailto:help@fretscape.com","help@fretscape.com"," and we'll refund you.",[39,52,53,56],{},[31,54,55],{},"Bought on Android?"," Refunds are handled by Google Play - request them through your Google Play account.",[58,59,61],"h2",{"id":60},"web-purchases","Web purchases",[27,63,64,65,69,70,72],{},"If you bought Pro on the ",[46,66,68],{"href":67},"\u002Fpricing","pricing page"," (Stripe), email ",[46,71,49],{"href":48}," within 30 days and include:",[36,74,75,78,81,84],{},[39,76,77],{},"The email address on your Fretscape account.",[39,79,80],{},"The date you bought Pro (rough is fine).",[39,82,83],{},"The country and currency you paid in.",[39,85,86],{},"Any Stripe receipt number you still have (optional, but speeds things up).",[27,88,89],{},"We'll refund the original payment method. Refunds usually appear within 5 - 10 working days, depending on your bank.",[27,91,92],{},"You don't have to give a reason. The guarantee is no-questions-asked.",[58,94,96],{"id":95},"android-purchases","Android purchases",[27,98,99,100,106],{},"If you bought Pro through Google Play in the ",[46,101,105],{"href":102,"rel":103},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.fretscape.app",[104],"nofollow","Android app",", refunds go through Google's normal process:",[108,109,110,118,125],"ol",{},[39,111,112,113,117],{},"Open the Google Play Store on your phone (or visit ",[114,115,116],"code",{},"play.google.com",").",[39,119,120,121,124],{},"Find ",[31,122,123],{},"Fretscape"," in your purchase history.",[39,126,127,128,131],{},"Tap ",[31,129,130],{},"Refund"," if the option is shown (Google offers a quick refund option for recent purchases).",[27,133,134,135,137],{},"If the self-service refund window has closed and you're still within Fretscape's 30 days, email ",[46,136,49],{"href":48}," - we can ask Google to refund on your behalf.",[58,139,141],{"id":140},"what-happens-to-pro-after-a-refund","What happens to Pro after a refund",[27,143,144],{},"Once a refund is processed, Pro is removed from your account and you go back to the Free tier. Your favourites, saved progressions, and account data stay intact - Pro features just become locked again. You can keep using Fretscape on the Free tier as long as you like.",[58,146,148],{"id":147},"after-30-days","After 30 days",[27,150,151,152,156,157,159],{},"There's no auto-renewal, so there's nothing to cancel - Pro is a ",[46,153,155],{"href":154},"\u002Fknowledgebase\u002Fis-pro-a-subscription","one-time purchase"," and you've already paid once and that's it. Refunds after 30 days aren't part of the guarantee, but if something feels off, email ",[46,158,49],{"href":48}," and we'll look at it case by case.",[58,161,163],{"id":162},"charged-twice-or-seeing-two-payments","Charged twice or seeing two payments?",[27,165,166,167,171],{},"That's a separate question - see ",[46,168,170],{"href":169},"\u002Fknowledgebase\u002Fcharged-twice-or-two-payments","I was charged twice or I see two payments"," first. 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note.",[202,238],"wrench",5,[206,241],"progressions",{"id":233,"slug":233,"name":243,"description":244,"icon":245,"count":230,"order":247,"related":248,"featured":19},"Voicings & Diagrams","Reading chord charts and understanding inversions.",[202,246],"layer-group",6,[206,249],"tunings-and-capo",{"id":249,"slug":249,"name":251,"description":252,"icon":253,"count":247,"order":204,"related":255,"featured":19},"Tunings & Capo","Alternate tunings, capo positions, and custom string setups.",[202,254],"music",[233,206],{"id":257,"slug":257,"name":258,"description":259,"icon":260,"count":174,"order":230,"related":262,"featured":19},"playback-and-audio","Playback & Audio","Hearing your chords and progressions out loud.",[202,261],"circle-play",[241,207],{"id":264,"slug":264,"name":265,"description":266,"icon":267,"count":239,"order":269,"related":270,"featured":19},"favourites","Favourites","Saving voicings and progressions you want to come back to.",[202,268],"heart",9,[233,241],{"id":241,"slug":241,"name":272,"description":273,"icon":274,"count":182,"order":276,"related":277,"featured":19},"Progressions","Building, optimising, and sharing chord progressions.",[202,275],"diagram-project",10,[232,233],{"id":279,"slug":279,"name":280,"description":281,"icon":282,"count":182,"order":214,"related":284,"featured":19},"reverse-lookup","Reverse Lookup","Identifying a chord from the notes you're playing.",[202,283],"clock-rotate-left",[206,233],{"id":207,"slug":207,"name":286,"description":287,"icon":288,"count":182,"order":290,"related":291,"featured":19},"Settings","Customising Fretscape for your setup and preferences.",[202,289],"gear",12,[249,233],{"id":216,"slug":216,"name":293,"description":294,"icon":295,"count":204,"order":297,"related":298,"featured":19},"Privacy & Legal","How your data is handled and how to exercise your rights.",[202,296],"shield-check",13,[209,7],{"id":300,"slug":300,"name":301,"description":302,"icon":303,"count":182,"order":305,"related":306,"featured":19},"troubleshooting","Troubleshooting","Solutions when something isn't working as expected.",[202,304],"triangle-exclamation",14,[207,198],{"id":308,"slug":308,"name":309,"description":310,"icon":311,"count":247,"order":313,"related":314,"featured":19},"mobile-and-android","Mobile & Android","Using Fretscape on phones and tablets.",[202,312],"mobile-screen",15,[198,207],{"id":316,"slug":316,"name":317,"description":318,"icon":319,"count":182,"order":321,"related":322,"featured":19},"known-limitations","Known Limitations","Things Fretscape doesn't do yet - and what we're working on.",[202,320],"circle-info",16,[300,241],[324,333,343],{"id":11,"slug":11,"title":325,"description":326,"categoryId":7,"tags":327,"related":329,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":20,"path":332,"href":154,"__fallback":19},"Is Pro a subscription?","No. Pro is a one-time purchase - pay once, own it for life. No monthly fee, no auto-renewal, nothing to cancel.",[328],"plans",[12,330,331,4],"free-vs-pro","how-to-upgrade-to-pro","\u002Fpricing-and-billing\u002Fis-pro-a-subscription",{"id":12,"slug":12,"title":334,"description":335,"categoryId":7,"tags":336,"related":338,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":20,"path":341,"href":342,"__fallback":19},"How much does Pro cost?","Pro is a one-time purchase of £12.99. Prices in other countries are adjusted to local rates, so what you pay depends on where you are.",[328,337],"payment",[339,340,11,331],"why-different-price-in-my-country","why-android-price-differs","\u002Fpricing-and-billing\u002Fhow-much-does-pro-cost","\u002Fknowledgebase\u002Fhow-much-does-pro-cost",{"id":13,"slug":13,"title":344,"description":345,"categoryId":209,"tags":346,"related":348,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":174,"path":353,"href":354,"__fallback":19},"How to Delete Your Account","Permanently delete your Fretscape account from Profile Settings - or contact us if you can no longer sign in.",[347],"account",[349,350,351,352],"data-when-account-deleted","sign-out-of-all-devices","change-your-email-address","how-to-exercise-privacy-rights","\u002Faccount-and-sign-in\u002Fdelete-your-account","\u002Fknowledgebase\u002Fdelete-your-account",{"left":182,"top":182,"width":356,"height":183,"rotate":182,"vFlip":19,"hFlip":19,"body":357},320,"\u003Cpath fill=\"currentColor\" d=\"M313.5 239c9.4 9.4 9.4 24.6 0 33.9l-200 200c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l183-183-183-183c-9.4-9.4-9.4-24.6 0-33.9s24.6-9.4 33.9 0l200 200z\"\u002F>",{"left":182,"top":182,"width":186,"height":183,"rotate":182,"vFlip":19,"hFlip":19,"body":359},"\u003Cpath fill=\"currentColor\" d=\"M120 0c13.3 0 24 10.7 24 24l0 40 160 0 0-40c0-13.3 10.7-24 24-24s24 10.7 24 24l0 40 32 0c35.3 0 64 28.7 64 64l0 288c0 35.3-28.7 64-64 64L64 480c-35.3 0-64-28.7-64-64L0 128C0 92.7 28.7 64 64 64l32 0 0-40c0-13.3 10.7-24 24-24zm0 112l-56 0c-8.8 0-16 7.2-16 16l0 48 352 0 0-48c0-8.8-7.2-16-16-16l-264 0zM48 224l0 192c0 8.8 7.2 16 16 16l320 0c8.8 0 16-7.2 16-16l0-192-352 0z\"\u002F>",{"left":182,"top":182,"width":183,"height":183,"rotate":182,"vFlip":19,"hFlip":19,"body":361},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 1 -416 0 208 208 0 1 1 416 0zM0 256a256 256 0 1 0 512 0 256 256 0 1 0 -512 0zM232 120l0 136c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2 280 120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\u002F>",{"left":182,"top":182,"width":183,"height":183,"rotate":182,"vFlip":19,"hFlip":19,"body":363},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 0 -416 0 208 208 0 1 0 416 0zM0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zm256-80c-17.7 0-32 14.3-32 32 0 13.3-10.7 24-24 24s-24-10.7-24-24c0-44.2 35.8-80 80-80s80 35.8 80 80c0 47.2-36 67.2-56 74.5l0 3.8c0 13.3-10.7 24-24 24s-24-10.7-24-24l0-8.1c0-20.5 14.8-35.2 30.1-40.2 6.4-2.1 13.2-5.5 18.2-10.3 4.3-4.2 7.7-10 7.7-19.6 0-17.7-14.3-32-32-32zM224 368a32 32 0 1 1 64 0 32 32 0 1 1 -64 0z\"\u002F>"]