[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-en-how-to-request-your-data":3,"i-fas:globe":137,"i-far:chevron-down":141,"i-far:bars":144,"i-far:magnifying-glass":146,"i-far:gear":148,"i-far:comment":150,"kb-categories-en":152,"kb-related-en-how-to-request-your-data":280,"i-far:chevron-right":301,"i-far:calendar":304,"i-far:clock":306,"i-far:circle-question":308},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":11,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":20,"path":21,"href":22,"__fallback":19,"body":23,"tocLinks":131},"how-to-request-your-data","How do I request a copy of my data?","Email help@fretscape.com from your account address and we'll send you a copy of what we hold for you.","privacy-and-legal",[9,10],"privacy","account",[12,13,14],"what-data-does-fretscape-collect","how-to-exercise-privacy-rights","do-you-sell-my-data",null,"2026-05-17","knowledgeBase.relativeTime.monthsAgo",2,false,1,"\u002Fprivacy-and-legal\u002Fhow-to-request-your-data","\u002Fknowledgebase\u002Fhow-to-request-your-data",{"type":24,"value":25,"toc":129},"minimark",[26,36,41,44,67,70,74,77,91,99,103,106,110,118,122],[27,28,29,30,35],"p",{},"Email ",[31,32,34],"a",{"href":33},"mailto:help@fretscape.com","help@fretscape.com"," from the email address on your Fretscape account and ask for a copy of your data. We'll put it together and send it back to you. There's no self-serve export button yet - this is the route for now.",[37,38,40],"h2",{"id":39},"what-to-put-in-the-email","What to put in the email",[27,42,43],{},"To save back-and-forth, include:",[45,46,47,55,61],"ul",{},[48,49,50,54],"li",{},[51,52,53],"strong",{},"Subject line"," - \"Data request\" works.",[48,56,57,60],{},[51,58,59],{},"The email address on your Fretscape account"," - sending the request from that address is the simplest way to confirm it's you.",[48,62,63,66],{},[51,64,65],{},"What you'd like"," - a copy of everything we hold, or just a specific part (your saved progressions, your account details, etc.).",[27,68,69],{},"If you want the data in a specific format, tell us - otherwise we'll send a readable file you can open on any device.",[37,71,73],{"id":72},"what-youll-get-back","What you'll get back",[27,75,76],{},"The reply will cover anything tied to your account:",[45,78,79,82,85,88],{},[48,80,81],{},"Account details (display name, email, sign-in method)",[48,83,84],{},"Your saved favourites, progressions, and custom tunings",[48,86,87],{},"Your preferences (notation system, instrument sound, and so on)",[48,89,90],{},"A summary of any Pro purchases on your account",[27,92,93,94,98],{},"For the full picture of what's stored, see ",[31,95,97],{"href":96},"\u002Fknowledgebase\u002Fwhat-data-does-fretscape-collect","What data does Fretscape collect?",".",[37,100,102],{"id":101},"how-long-this-takes","How long this takes",[27,104,105],{},"We aim to respond within a few business days and to send the data within 30 days, in line with GDPR timelines. If we need more time we'll let you know why.",[37,107,109],{"id":108},"a-note-on-payment-records","A note on payment records",[27,111,112,113,117],{},"Card details and full purchase records sit with the payment service you used - Stripe on the web, Google Play on Android. We don't store your card number ourselves, so payment receipts have to come from them directly. See ",[31,114,116],{"href":115},"\u002Fknowledgebase\u002Fhow-is-my-payment-information-stored","How is my payment information stored?"," for how to get a copy of your receipts from each service.",[37,119,121],{"id":120},"other-rights","Other rights",[27,123,124,125,98],{},"A data copy is one of several rights you have. For correction, deletion, opting out of analytics, or asking us to stop using your data in a particular way, see ",[31,126,128],{"href":127},"\u002Fknowledgebase\u002Fhow-to-exercise-privacy-rights","How do I exercise my privacy rights?",{"title":130,"searchDepth":18,"depth":18,"links":131},"",[132,133,134,135,136],{"id":39,"depth":18,"text":40},{"id":72,"depth":18,"text":73},{"id":101,"depth":18,"text":102},{"id":108,"depth":18,"text":109},{"id":120,"depth":18,"text":121},{"left":138,"top":138,"width":139,"height":139,"rotate":138,"vFlip":19,"hFlip":19,"body":140},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 167.4zm-48 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0 1 1 96 0zm-48-96a96 96 0 1 0 0 192 96 96 0 1 0 0-192z\"\u002F>",{"left":138,"top":138,"width":139,"height":139,"rotate":138,"vFlip":19,"hFlip":19,"body":151},"\u003Cpath fill=\"currentColor\" d=\"M51.9 384.9C19.3 344.6 0 294.4 0 240 0 107.5 114.6 0 256 0S512 107.5 512 240 397.4 480 256 480c-36.5 0-71.2-7.2-102.6-20L37 509.9c-3.7 1.6-7.5 2.1-11.5 2.1-14.1 0-25.5-11.4-25.5-25.5 0-4.3 1.1-8.5 3.1-12.2l48.8-89.4zm37.3-30.2c12.2 15.1 14.1 36.1 4.8 53.2l-18 33.1 58.5-25.1c11.8-5.1 25.2-5.2 37.1-.3 25.7 10.5 54.2 16.4 84.3 16.4 117.8 0 208-88.8 208-192S373.8 48 256 48 48 136.8 48 240c0 42.8 15.1 82.4 41.2 114.7z\"\u002F>",[153,164,173,181,191,199,207,213,220,228,235,242,249,256,264,272],{"id":154,"slug":154,"name":155,"description":156,"icon":157,"count":160,"order":20,"related":161,"featured":19},"getting-started","Getting Started","The basics of using Fretscape for the first time.",[158,159],"far","rocket",7,[162,163],"chord-search","settings",{"id":165,"slug":165,"name":166,"description":167,"icon":168,"count":170,"order":18,"related":171,"featured":19},"account-and-sign-in","Account & Sign In","Manage your profile, email, and authentication.",[158,169],"circle-user",11,[172,7],"pricing-and-billing",{"id":172,"slug":172,"name":174,"description":175,"icon":176,"count":178,"order":179,"related":180,"featured":19},"Pricing & Billing","Subscriptions, upgrades, and payment methods.",[158,177],"wallet",18,3,[165,7],{"id":162,"slug":162,"name":182,"description":183,"icon":184,"count":186,"order":187,"related":188,"featured":19},"Chord Search","How to find specific chords and variations.",[158,185],"magnifying-glass",8,4,[189,190],"chord-builder","voicings-and-diagrams",{"id":189,"slug":189,"name":192,"description":193,"icon":194,"count":160,"order":196,"related":197,"featured":19},"Chord Builder","Constructing custom chords note by note.",[158,195],"wrench",5,[162,198],"progressions",{"id":190,"slug":190,"name":200,"description":201,"icon":202,"count":186,"order":204,"related":205,"featured":19},"Voicings & Diagrams","Reading chord charts and understanding inversions.",[158,203],"layer-group",6,[162,206],"tunings-and-capo",{"id":206,"slug":206,"name":208,"description":209,"icon":210,"count":204,"order":160,"related":212,"featured":19},"Tunings & Capo","Alternate tunings, capo positions, and custom string setups.",[158,211],"music",[190,162],{"id":214,"slug":214,"name":215,"description":216,"icon":217,"count":18,"order":186,"related":219,"featured":19},"playback-and-audio","Playback & Audio","Hearing your chords and progressions out loud.",[158,218],"circle-play",[198,163],{"id":221,"slug":221,"name":222,"description":223,"icon":224,"count":196,"order":226,"related":227,"featured":19},"favourites","Favourites","Saving voicings and progressions you want to come back to.",[158,225],"heart",9,[190,198],{"id":198,"slug":198,"name":229,"description":230,"icon":231,"count":138,"order":233,"related":234,"featured":19},"Progressions","Building, optimising, and sharing chord progressions.",[158,232],"diagram-project",10,[189,190],{"id":236,"slug":236,"name":237,"description":238,"icon":239,"count":138,"order":170,"related":241,"featured":19},"reverse-lookup","Reverse Lookup","Identifying a chord from the notes you're playing.",[158,240],"clock-rotate-left",[162,190],{"id":163,"slug":163,"name":243,"description":244,"icon":245,"count":138,"order":247,"related":248,"featured":19},"Settings","Customising Fretscape for your setup and preferences.",[158,246],"gear",12,[206,190],{"id":7,"slug":7,"name":250,"description":251,"icon":252,"count":160,"order":254,"related":255,"featured":19},"Privacy & Legal","How your data is handled and how to exercise your rights.",[158,253],"shield-check",13,[165,172],{"id":257,"slug":257,"name":258,"description":259,"icon":260,"count":138,"order":262,"related":263,"featured":19},"troubleshooting","Troubleshooting","Solutions when something isn't working as expected.",[158,261],"triangle-exclamation",14,[163,154],{"id":265,"slug":265,"name":266,"description":267,"icon":268,"count":204,"order":270,"related":271,"featured":19},"mobile-and-android","Mobile & Android","Using Fretscape on phones and tablets.",[158,269],"mobile-screen",15,[154,163],{"id":273,"slug":273,"name":274,"description":275,"icon":276,"count":138,"order":278,"related":279,"featured":19},"known-limitations","Known Limitations","Things Fretscape doesn't do yet - and what we're working on.",[158,277],"circle-info",16,[257,198],[281,288,293],{"id":12,"slug":12,"title":97,"description":282,"categoryId":7,"tags":283,"related":284,"order":15,"lastUpdated":286,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":287,"href":96,"__fallback":19},"A plain-English summary of what Fretscape stores when you use the site or app - account info, your saved work, basic usage data, and nothing else.",[9,10],[14,285,13],"how-is-my-payment-information-stored","2026-05-18","\u002Fprivacy-and-legal\u002Fwhat-data-does-fretscape-collect",{"id":13,"slug":13,"title":128,"description":289,"categoryId":7,"tags":290,"related":291,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":292,"href":127,"__fallback":19},"A plain-English walkthrough of your privacy rights at Fretscape - access, correction, deletion, portability, withdrawing consent, and how to complain.",[9,10],[12,4,14],"\u002Fprivacy-and-legal\u002Fhow-to-exercise-privacy-rights",{"id":14,"slug":14,"title":294,"description":295,"categoryId":7,"tags":296,"related":297,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":20,"path":299,"href":300,"__fallback":19},"Does Fretscape sell my data?","No. Fretscape does not sell personal data. A short explanation of who we share information with and why.",[9],[12,298,13],"what-cookies-do-you-use","\u002Fprivacy-and-legal\u002Fdo-you-sell-my-data","\u002Fknowledgebase\u002Fdo-you-sell-my-data",{"left":138,"top":138,"width":302,"height":139,"rotate":138,"vFlip":19,"hFlip":19,"body":303},320,"\u003Cpath fill=\"currentColor\" d=\"M313.5 239c9.4 9.4 9.4 24.6 0 33.9l-200 200c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l183-183-183-183c-9.4-9.4-9.4-24.6 0-33.9s24.6-9.4 33.9 0l200 200z\"\u002F>",{"left":138,"top":138,"width":142,"height":139,"rotate":138,"vFlip":19,"hFlip":19,"body":305},"\u003Cpath fill=\"currentColor\" d=\"M120 0c13.3 0 24 10.7 24 24l0 40 160 0 0-40c0-13.3 10.7-24 24-24s24 10.7 24 24l0 40 32 0c35.3 0 64 28.7 64 64l0 288c0 35.3-28.7 64-64 64L64 480c-35.3 0-64-28.7-64-64L0 128C0 92.7 28.7 64 64 64l32 0 0-40c0-13.3 10.7-24 24-24zm0 112l-56 0c-8.8 0-16 7.2-16 16l0 48 352 0 0-48c0-8.8-7.2-16-16-16l-264 0zM48 224l0 192c0 8.8 7.2 16 16 16l320 0c8.8 0 16-7.2 16-16l0-192-352 0z\"\u002F>",{"left":138,"top":138,"width":139,"height":139,"rotate":138,"vFlip":19,"hFlip":19,"body":307},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 1 -416 0 208 208 0 1 1 416 0zM0 256a256 256 0 1 0 512 0 256 256 0 1 0 -512 0zM232 120l0 136c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2 280 120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\u002F>",{"left":138,"top":138,"width":139,"height":139,"rotate":138,"vFlip":19,"hFlip":19,"body":309},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 0 -416 0 208 208 0 1 0 416 0zM0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zm256-80c-17.7 0-32 14.3-32 32 0 13.3-10.7 24-24 24s-24-10.7-24-24c0-44.2 35.8-80 80-80s80 35.8 80 80c0 47.2-36 67.2-56 74.5l0 3.8c0 13.3-10.7 24-24 24s-24-10.7-24-24l0-8.1c0-20.5 14.8-35.2 30.1-40.2 6.4-2.1 13.2-5.5 18.2-10.3 4.3-4.2 7.7-10 7.7-19.6 0-17.7-14.3-32-32-32zM224 368a32 32 0 1 1 64 0 32 32 0 1 1 -64 0z\"\u002F>"]