[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-en-purchase-pending-or-processing":3,"i-fas:globe":173,"i-far:chevron-down":177,"i-far:bars":180,"i-far:magnifying-glass":182,"i-far:gear":184,"i-far:comment":186,"kb-categories-en":188,"kb-related-en-purchase-pending-or-processing":314,"i-far:chevron-right":342,"i-far:calendar":345,"i-far:clock":347,"i-far:circle-question":349},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":11,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":21,"path":22,"href":23,"__fallback":20,"body":24,"tocLinks":167},"purchase-pending-or-processing","My purchase is pending or processing - what now?","Most purchases complete within a minute. If yours is still pending, don't refresh or retry - wait it out, then escalate to help@fretscape.com if it doesn't resolve.","pricing-and-billing",[9,10],"troubleshooting","payment",[12,13,14,15],"paid-but-still-see-free","charged-twice-or-two-payments","how-to-get-a-refund","payment-methods",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",4,false,1,"\u002Fpricing-and-billing\u002Fpurchase-pending-or-processing","\u002Fknowledgebase\u002Fpurchase-pending-or-processing",{"type":25,"value":26,"toc":164},"minimark",[27,36,41,49,52,68,72,104,108,117,120,124,132,136,144,161],[28,29,30,31,35],"p",{},"Most Fretscape purchases complete in a few seconds. If yours is sitting on a \"processing\" or \"pending\" screen, the most important thing is ",[32,33,34],"strong",{},"don't refresh the page or tap Buy again"," - wait it out first. A second tap can create a second payment attempt your bank may approve.",[37,38,40],"h2",{"id":39},"whats-happening","What's happening",[28,42,43,44,48],{},"There's a brief window between tapping pay and Pro switching on. The screen shows ",[45,46,47],"em",{},"processing"," while we wait for your payment to confirm. That window is usually a few seconds.",[28,50,51],{},"Two things can stretch it out:",[53,54,55,62],"ul",{},[56,57,58,61],"li",{},[32,59,60],{},"Your bank's checks."," Some banks add an extra verification step that takes a minute or two.",[56,63,64,67],{},[32,65,66],{},"The payment service catching up."," Occasionally the confirmation takes a moment to reach Fretscape, especially during busy periods.",[37,69,71],{"id":70},"what-to-do-and-not-do","What to do (and not do)",[53,73,74,80,85,99],{},[56,75,76,79],{},[32,77,78],{},"Do"," wait a couple of minutes on the processing screen.",[56,81,82,84],{},[32,83,78],{}," check your email - if the payment went through, you'll see a receipt from Stripe or Google Play.",[56,86,87,90,91,94,95,98],{},[32,88,89],{},"Do not"," tap ",[32,92,93],{},"Buy"," or ",[32,96,97],{},"Pay"," again. That can create a second payment attempt.",[56,100,101,103],{},[32,102,89],{}," refresh or close-and-reopen Fretscape while you're staring at a processing indicator. Let it finish.",[37,105,107],{"id":106},"if-its-been-more-than-5-minutes","If it's been more than 5 minutes",[28,109,110,111,116],{},"At that point something is likely stuck. Check your email first - if you have a receipt but Pro hasn't unlocked, that's the situation in ",[112,113,115],"a",{"href":114},"\u002Fknowledgebase\u002Fpaid-but-still-see-free","I paid but I still see Free",".",[28,118,119],{},"If you have no receipt and no Pro after 5 minutes, the payment likely didn't go through. Most banks will release any hold automatically within a few days if no charge actually settled. You can try again at that point.",[37,121,123],{"id":122},"if-youre-worried-you-double-paid","If you're worried you double-paid",[28,125,126,127,131],{},"See ",[112,128,130],{"href":129},"\u002Fknowledgebase\u002Fcharged-twice-or-two-payments","I was charged twice or I see two payments",". Often the second \"charge\" is a temporary hold that the bank releases - it isn't an actual double payment.",[37,133,135],{"id":134},"still-stuck","Still stuck",[28,137,138,139,143],{},"Email ",[112,140,142],{"href":141},"mailto:help@fretscape.com","help@fretscape.com"," and include:",[53,145,146,149,152,155,158],{},[56,147,148],{},"The email on your Fretscape account",[56,150,151],{},"Where you bought (web or Android)",[56,153,154],{},"Roughly when you started the purchase",[56,156,157],{},"What you're seeing on screen",[56,159,160],{},"Any receipt or order ID you've got",[28,162,163],{},"We'll check from our side and let you know whether the payment actually went 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expected.",[194,295],"triangle-exclamation",14,[199,190],{"id":299,"slug":299,"name":300,"description":301,"icon":302,"count":239,"order":304,"related":305,"featured":20},"mobile-and-android","Mobile & Android","Using Fretscape on phones and tablets.",[194,303],"mobile-screen",15,[190,199],{"id":307,"slug":307,"name":308,"description":309,"icon":310,"count":174,"order":312,"related":313,"featured":20},"known-limitations","Known Limitations","Things Fretscape doesn't do yet - and what we're working on.",[194,311],"circle-info",16,[9,233],[315,325,331],{"id":12,"slug":12,"title":115,"description":316,"categoryId":7,"tags":317,"related":319,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":166,"path":324,"href":114,"__fallback":20},"Three quick checks if your Pro purchase has gone through but Fretscape still shows you on Free - sign-in, refresh, and waiting a moment for Pro to show up on other devices.",[9,318],"billing",[320,321,322,323],"restore-pro-on-new-device","bought-on-android-no-pro-on-web","bought-on-web-no-pro-on-android","wrong-account-purchase","\u002Fpricing-and-billing\u002Fpaid-but-still-see-free",{"id":13,"slug":13,"title":326,"description":327,"categoryId":7,"tags":328,"related":329,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":166,"path":330,"href":129,"__fallback":20},"I was charged twice - or I see two payments","Most \"double charges\" are a temporary hold that the bank releases automatically. 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