[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-ko-move-purchase-to-correct-account":3,"i-fas:globe":144,"i-far:chevron-down":148,"i-far:bars":151,"i-far:magnifying-glass":153,"i-far:gear":155,"i-far:comment":157,"kb-categories-ko":159,"kb-related-ko-move-purchase-to-correct-account":303,"i-far:chevron-right":332,"i-far:globe":335,"i-far:calendar":337,"i-far:clock":339,"i-far:circle-question":341},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":11,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":20,"href":21,"__fallback":22,"body":23,"tocLinks":139},"move-purchase-to-correct-account","I used the wrong account. Can I move my purchase?","In most cases the \"two accounts\" are actually one - same email means same Fretscape account. For genuinely different emails, email help@fretscape.com and we'll review.","pricing-and-billing",[9,10],"troubleshooting","account",[12,13,14],"wrong-account-purchase","paid-but-still-see-free","sign-in-with-google",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",2,false,"\u002Fpricing-and-billing\u002Fmove-purchase-to-correct-account","\u002Fknowledgebase\u002Fmove-purchase-to-correct-account",true,{"type":24,"value":25,"toc":137},"minimark",[26,30,35,38,55,59,68,82,85,89,92,121,124,128],[27,28,29],"p",{},"Usually, yes - but the first thing to check is whether you really have two accounts. Same email address on both means it is one account already, and there is nothing to move. Genuinely different email addresses is the case where support can help.",[31,32,34],"h2",{"id":33},"step-1-are-the-two-emails-actually-different","Step 1: Are the two emails actually different?",[27,36,37],{},"Open the user menu on the account that has Pro and on the account that doesn't, and look at the email shown on each.",[39,40,41,49],"ul",{},[42,43,44,48],"li",{},[45,46,47],"strong",{},"If both addresses are identical",", you have one account. Email login and Google login on the same email address are the same Fretscape account, with the same Pro. Sign in with whichever method on whichever device and you're set.",[42,50,51,54],{},[45,52,53],{},"If the addresses are different"," - even by one character - they are two separate Fretscape accounts. Pro is on one, not the other.",[31,56,58],{"id":57},"step-2-if-they-really-are-different","Step 2: If they really are different",[27,60,61,62,67],{},"Email ",[63,64,66],"a",{"href":65},"mailto:help@fretscape.com","help@fretscape.com"," with:",[39,69,70,73,76,79],{},[42,71,72],{},"The email address Pro is currently on.",[42,74,75],{},"The email address you'd like Pro to be on instead.",[42,77,78],{},"Your purchase receipt or order ID (Stripe receipt number, or Google Play order ID).",[42,80,81],{},"A brief explanation of what happened.",[27,83,84],{},"We review each move request individually. We'll reply within a couple of working days with either the change made or a few follow-up questions. Please don't request a refund or start a new purchase in the meantime - a refund closes the original purchase before we can move it, and a second purchase before we've sorted the first leaves both tangled.",[31,86,88],{"id":87},"step-3-sanity-checks-before-emailing-us","Step 3: Sanity checks before emailing us",[27,90,91],{},"Most \"wrong account\" situations turn out to be the same account with two ways of signing in. It is worth running through these first:",[39,93,94,109,115],{},[42,95,96,99,100,104,105,108],{},[45,97,98],{},"Compare the addresses carefully."," Typos like ",[101,102,103],"code",{},"gmial"," vs ",[101,106,107],{},"gmail",", missed dots in Gmail addresses, or work vs personal addresses with the same prefix, are the usual cause.",[42,110,111,114],{},[45,112,113],{},"Try signing in to the account you bought on."," If Pro is there, you don't need anything from support - just use that account.",[42,116,117,120],{},[45,118,119],{},"Check email login AND Google login on the address in question."," If both addresses are the same, they map to the same Fretscape account with the same Pro.",[27,122,123],{},"If after all that you have genuinely got two separate accounts on two different email addresses, email us and we'll take it from there.",[31,125,127],{"id":126},"related","Related",[39,129,130],{},[42,131,132,136],{},[63,133,135],{"href":134},"\u002Fknowledgebase\u002Fwrong-account-purchase","I bought Pro before signing in, or with a different email"," - the same scenario from the \"where did my Pro go?\" angle.",{"title":138,"searchDepth":18,"depth":18,"links":139},"",[140,141,142,143],{"id":33,"depth":18,"text":34},{"id":57,"depth":18,"text":58},{"id":87,"depth":18,"text":88},{"id":126,"depth":18,"text":127},{"left":145,"top":145,"width":146,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":147},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 167.4zm-48 0C116.4 146.4 138.5 66.9 170.8 14.7 78.7 47.3 10.9 131.2 1.5 232l111.4 0zM1.5 280c9.4 100.8 77.2 184.7 169.3 217.3-32.3-52.2-54.4-131.7-57.9-217.3L1.5 280zm398.4 0c-3.5 85.6-25.6 165.1-57.9 217.3 92.1-32.7 159.9-116.5 169.3-217.3l-111.4 0zm111.4-48C501.9 131.2 434.1 47.3 342 14.7 374.3 66.9 396.4 146.4 399.9 232l111.4 0z\"\u002F>",{"left":145,"top":145,"width":149,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":150},448,"\u003Cpath fill=\"currentColor\" d=\"M207.5 409c9.4 9.4 24.6 9.4 33.9 0l200-200c9.4-9.4 9.4-24.6 0-33.9s-24.6-9.4-33.9 0l-183 183-183-183c-9.4-9.4-24.6-9.4-33.9 0s-9.4 24.6 0 33.9l200 200z\"\u002F>",{"left":145,"top":145,"width":149,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":152},"\u003Cpath fill=\"currentColor\" d=\"M0 88C0 74.7 10.7 64 24 64l400 0c13.3 0 24 10.7 24 24s-10.7 24-24 24L24 112C10.7 112 0 101.3 0 88zM0 256c0-13.3 10.7-24 24-24l400 0c13.3 0 24 10.7 24 24s-10.7 24-24 24L24 280c-13.3 0-24-10.7-24-24zM448 424c0 13.3-10.7 24-24 24L24 448c-13.3 0-24-10.7-24-24s10.7-24 24-24l400 0c13.3 0 24 10.7 24 24z\"\u002F>",{"left":145,"top":145,"width":146,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":154},"\u003Cpath fill=\"currentColor\" d=\"M368 208a160 160 0 1 0 -320 0 160 160 0 1 0 320 0zM337.1 371.1C301.7 399.2 256.8 416 208 416 93.1 416 0 322.9 0 208S93.1 0 208 0 416 93.1 416 208c0 48.8-16.8 93.7-44.9 129.1L505 471c9.4 9.4 9.4 24.6 0 33.9s-24.6 9.4-33.9 0L337.1 371.1z\"\u002F>",{"left":145,"top":145,"width":146,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":156},"\u003Cpath fill=\"currentColor\" d=\"M205.5 92.7l13.7-60.7 73.6 0 13.7 60.7c1.7 7.4 6.8 13.6 13.8 16.7 10.8 4.8 21 10.7 30.4 17.6 6.1 4.5 14.1 5.9 21.4 3.6l59.5-18.5 36.8 63.8-45.8 42.3c-5.6 5.2-8.4 12.7-7.6 20.2 1.3 11.5 1.3 23.7 0 35.2-.8 7.6 2 15.1 7.6 20.2l45.8 42.3-36.8 63.8-59.5-18.5c-7.3-2.3-15.2-.9-21.4 3.6-9.4 6.9-19.6 12.9-30.4 17.6-7 3.1-12.1 9.3-13.8 16.7l-13.7 60.7-73.6 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0 1 1 96 0zm-48-96a96 96 0 1 0 0 192 96 96 0 1 0 0-192z\"\u002F>",{"left":145,"top":145,"width":146,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":158},"\u003Cpath fill=\"currentColor\" d=\"M51.9 384.9C19.3 344.6 0 294.4 0 240 0 107.5 114.6 0 256 0S512 107.5 512 240 397.4 480 256 480c-36.5 0-71.2-7.2-102.6-20L37 509.9c-3.7 1.6-7.5 2.1-11.5 2.1-14.1 0-25.5-11.4-25.5-25.5 0-4.3 1.1-8.5 3.1-12.2l48.8-89.4zm37.3-30.2c12.2 15.1 14.1 36.1 4.8 53.2l-18 33.1 58.5-25.1c11.8-5.1 25.2-5.2 37.1-.3 25.7 10.5 54.2 16.4 84.3 16.4 117.8 0 208-88.8 208-192S373.8 48 256 48 48 136.8 48 240c0 42.8 15.1 82.4 41.2 114.7z\"\u002F>",[160,173,183,192,203,212,221,228,236,245,253,261,269,277,285,294],{"id":161,"slug":162,"name":163,"description":164,"icon":165,"count":168,"order":169,"related":170,"featured":19},"getting-started","sijakhagi","시작하기","Fretscape를 처음 사용할 때 알아두면 좋은 기본 내용입니다.",[166,167],"far","rocket",7,1,[171,172],"chord-search","settings",{"id":174,"slug":175,"name":176,"description":177,"icon":178,"count":180,"order":18,"related":181,"featured":19},"account-and-sign-in","gyejeong-mit-rogeuin","계정 및 로그인","프로필, 이메일, 인증을 관리합니다.",[166,179],"circle-user",11,[7,182],"privacy-and-legal",{"id":7,"slug":184,"name":185,"description":186,"icon":187,"count":189,"order":190,"related":191,"featured":19},"gagyeok-mit-gyeolje","가격 및 결제","구독, 업그레이드, 결제 방법에 관한 내용.",[166,188],"wallet",18,3,[174,182],{"id":171,"slug":193,"name":194,"description":195,"icon":196,"count":198,"order":199,"related":200,"featured":19},"kodeu-geomsaeg","코드 검색","특정 코드와 그 변형을 찾는 방법.",[166,197],"magnifying-glass",8,4,[201,202],"chord-builder","voicings-and-diagrams",{"id":201,"slug":204,"name":205,"description":206,"icon":207,"count":168,"order":209,"related":210,"featured":19},"kodeu-bildeo","코드 빌더","음을 하나씩 더해 맞춤 코드를 만드는 기능.",[166,208],"wrench",5,[171,211],"progressions",{"id":202,"slug":213,"name":214,"description":215,"icon":216,"count":198,"order":218,"related":219,"featured":19},"boisinggwa-unjipyo","보이싱 & 운지표","코드표를 읽는 법과 전위를 이해하는 내용.",[166,217],"layer-group",6,[171,220],"tunings-and-capo",{"id":220,"slug":222,"name":223,"description":224,"icon":225,"count":218,"order":168,"related":227,"featured":19},"tyuninggwa-kapo","튜닝 & 카포","대체 튜닝, 카포 위치, 맞춤 줄 세팅을 다룹니다.",[166,226],"music",[202,171],{"id":229,"slug":230,"name":231,"description":232,"icon":233,"count":18,"order":198,"related":235,"featured":19},"playback-and-audio","jaesaeng-mit-odio","재생 및 오디오","코드와 코드 진행을 실제 소리로 들어보는 방법.",[166,234],"circle-play",[211,172],{"id":237,"slug":238,"name":239,"description":240,"icon":241,"count":209,"order":243,"related":244,"featured":19},"favourites","jeul-gyeochajgi","즐겨찾기","나중에 다시 보고 싶은 보이싱과 코드 진행을 저장해 두는 곳.",[166,242],"heart",9,[202,211],{"id":211,"slug":246,"name":247,"description":248,"icon":249,"count":145,"order":251,"related":252,"featured":19},"kodeu-jinhaeng","코드 진행","코드 진행을 만들고, 다듬고, 공유하는 방법.",[166,250],"diagram-project",10,[201,202],{"id":254,"slug":255,"name":256,"description":257,"icon":258,"count":145,"order":180,"related":260,"featured":19},"reverse-lookup","kodeu-yuhechagi","코드 유추하기","지금 연주하고 있는 음들로 어떤 코드인지 찾아내는 방법.",[166,259],"clock-rotate-left",[171,202],{"id":172,"slug":262,"name":263,"description":264,"icon":265,"count":145,"order":267,"related":268,"featured":19},"seoljeong","설정","내 장비와 취향에 맞게 Fretscape를 조정하는 방법.",[166,266],"gear",12,[220,202],{"id":182,"slug":270,"name":271,"description":272,"icon":273,"count":168,"order":275,"related":276,"featured":19},"gaeinjeongbo-mit-beobjeok-annae","개인정보 및 법률 안내","데이터가 어떻게 처리되는지와 내 권리를 어떻게 행사할 수 있는지 설명합니다.",[166,274],"shield-check",13,[174,7],{"id":9,"slug":278,"name":279,"description":280,"icon":281,"count":145,"order":283,"related":284,"featured":19},"munje-haegyeol","문제 해결","무언가가 예상대로 작동하지 않을 때 해결책을 모아둔 곳.",[166,282],"triangle-exclamation",14,[172,161],{"id":286,"slug":287,"name":288,"description":289,"icon":290,"count":218,"order":292,"related":293,"featured":19},"mobile-and-android","mobail-mit-andeuroideu","모바일 & Android","휴대폰과 태블릿에서 Fretscape를 사용하는 방법.",[166,291],"mobile-screen",15,[161,172],{"id":295,"slug":296,"name":297,"description":298,"icon":299,"count":145,"order":301,"related":302,"featured":19},"known-limitations","algo-issneun-jehan-sahang","알려진 제한 사항","Fretscape가 아직 하지 못하는 것들, 그리고 지금 작업 중인 내용들.",[166,300],"circle-info",16,[9,211],[304,309,320],{"id":12,"slug":12,"title":135,"description":305,"categoryId":7,"tags":306,"related":307,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":308,"href":134,"__fallback":22},"First check whether the two accounts share the same email - they're already one account if so. For genuinely different emails, email help@fretscape.com and we'll review.",[9,10],[4,13,14],"\u002Fpricing-and-billing\u002Fwrong-account-purchase",{"id":13,"slug":13,"title":310,"description":311,"categoryId":7,"tags":312,"related":314,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":318,"href":319,"__fallback":22},"I paid but I still see Free","Three quick checks if your Pro purchase has gone through but Fretscape still shows you on Free - sign-in, refresh, and waiting a moment for Pro to show up on other devices.",[9,313],"billing",[315,316,317,12],"restore-pro-on-new-device","bought-on-android-no-pro-on-web","bought-on-web-no-pro-on-android","\u002Fpricing-and-billing\u002Fpaid-but-still-see-free","\u002Fknowledgebase\u002Fpaid-but-still-see-free",{"id":14,"slug":14,"title":321,"description":322,"categoryId":174,"tags":323,"related":325,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":169,"path":330,"href":331,"__fallback":22},"How to Sign In with Google","Use your Google account to sign in to Fretscape on web or Android. No password needed, no separate confirmation email.",[10,324],"signing-in",[326,327,328,329],"how-to-create-an-account","email-confirmation-not-arriving","is-there-an-ios-app","google-sign-in-opens-browser","\u002Faccount-and-sign-in\u002Fsign-in-with-google","\u002Fknowledgebase\u002Fsign-in-with-google",{"left":145,"top":145,"width":333,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":334},320,"\u003Cpath fill=\"currentColor\" d=\"M313.5 239c9.4 9.4 9.4 24.6 0 33.9l-200 200c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l183-183-183-183c-9.4-9.4-9.4-24.6 0-33.9s24.6-9.4 33.9 0l200 200z\"\u002F>",{"left":145,"top":145,"width":146,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":336},"\u003Cpath fill=\"currentColor\" d=\"M303.2 413c-21.5 43.7-41.4 51-47.2 51s-25.7-7.3-47.2-51c-17-34.5-29.2-81.6-32.1-133l158.6 0c-3 51.5-15.2 98.6-32.1 133zm32.1-181l-158.6 0c3-51.5 15.2-98.6 32.1-133 21.5-43.7 41.4-51 47.2-51s25.7 7.3 47.2 51c17 34.5 29.2 81.6 32.1 133zm48.1 48l79.2 0c-8.6 74.6-56.7 137.3-122.8 166.4 24-42.8 40.3-102.4 43.6-166.4zm79.2-48l-79.2 0c-3.3-64-19.6-123.6-43.6-166.4 66.1 29.2 114.2 91.8 122.8 166.4zm-334 0l-79.2 0c8.6-74.6 56.7-137.3 122.8-166.4-24 42.8-40.3 102.4-43.6 166.4zM49.4 280l79.2 0c3.3 64 19.6 123.6 43.6 166.4-66.1-29.2-114.2-91.8-122.8-166.4zM256 512a256 256 0 1 0 0-512 256 256 0 1 0 0 512z\"\u002F>",{"left":145,"top":145,"width":149,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":338},"\u003Cpath fill=\"currentColor\" d=\"M120 0c13.3 0 24 10.7 24 24l0 40 160 0 0-40c0-13.3 10.7-24 24-24s24 10.7 24 24l0 40 32 0c35.3 0 64 28.7 64 64l0 288c0 35.3-28.7 64-64 64L64 480c-35.3 0-64-28.7-64-64L0 128C0 92.7 28.7 64 64 64l32 0 0-40c0-13.3 10.7-24 24-24zm0 112l-56 0c-8.8 0-16 7.2-16 16l0 48 352 0 0-48c0-8.8-7.2-16-16-16l-264 0zM48 224l0 192c0 8.8 7.2 16 16 16l320 0c8.8 0 16-7.2 16-16l0-192-352 0z\"\u002F>",{"left":145,"top":145,"width":146,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":340},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 1 -416 0 208 208 0 1 1 416 0zM0 256a256 256 0 1 0 512 0 256 256 0 1 0 -512 0zM232 120l0 136c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2 280 120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\u002F>",{"left":145,"top":145,"width":146,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":342},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 0 -416 0 208 208 0 1 0 416 0zM0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zm256-80c-17.7 0-32 14.3-32 32 0 13.3-10.7 24-24 24s-24-10.7-24-24c0-44.2 35.8-80 80-80s80 35.8 80 80c0 47.2-36 67.2-56 74.5l0 3.8c0 13.3-10.7 24-24 24s-24-10.7-24-24l0-8.1c0-20.5 14.8-35.2 30.1-40.2 6.4-2.1 13.2-5.5 18.2-10.3 4.3-4.2 7.7-10 7.7-19.6 0-17.7-14.3-32-32-32zM224 368a32 32 0 1 1 64 0 32 32 0 1 1 -64 0z\"\u002F>"]