[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-ko-password-reset-email-not-arriving":3,"i-fas:globe":160,"i-far:chevron-down":164,"i-far:bars":167,"i-far:magnifying-glass":169,"i-far:gear":171,"i-far:comment":173,"kb-categories-ko":175,"kb-related-ko-password-reset-email-not-arriving":319,"i-far:chevron-right":344,"i-far:globe":347,"i-far:calendar":349,"i-far:clock":351,"i-far:circle-question":353},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":12,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":21,"readMinutes":20,"path":22,"href":23,"__fallback":24,"body":25,"tocLinks":153},"password-reset-email-not-arriving","I Didn't Receive My Password-Reset Email","What to check when the password-reset email doesn't arrive - spam, address typos, and how to handle accounts that don't actually have a password.","account-and-sign-in",[9,10,11],"account","email","troubleshooting",[13,14,15,16],"change-your-password","email-confirmation-not-arriving","email-link-expired-or-not-working","sign-in-with-google",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",2,false,"\u002Faccount-and-sign-in\u002Fpassword-reset-email-not-arriving","\u002Fknowledgebase\u002Fpassword-reset-email-not-arriving",true,{"type":26,"value":27,"toc":151},"minimark",[28,32,37,59,62,66,75,78,82,97,100,104,111,115,123,127,135,148],[29,30,31],"p",{},"The reset email goes out within a minute of you submitting the form. If nothing has arrived after five minutes, it's usually one of three things: it's in spam, you typed the wrong email, or the account was created with Google sign-in and doesn't have a password to reset.",[33,34,36],"h2",{"id":35},"check-spam-and-promotions-folders","Check spam and promotions folders",[29,38,39,40,44,45,49,50,54,55,58],{},"Search your mailbox for messages from ",[41,42,43],"code",{},"hello@fretscape.com"," or with the subject ",[46,47,48],"em",{},"\"Reset your password\"",". Gmail often files emails like this under ",[51,52,53],"strong",{},"Promotions"," or ",[51,56,57],{},"Updates"," instead of the main inbox.",[29,60,61],{},"Work or school addresses sometimes block these messages altogether. If you use one of those, try a personal email address you can also sign into.",[33,63,65],{"id":64},"check-the-email-address-you-submitted","Check the email address you submitted",[29,67,68,69,74],{},"Go back to the ",[70,71,73],"a",{"href":72},"\u002Fauth\u002Fforgot-password","Forgot password page"," and re-enter your address carefully. If you typed the wrong address, the reset email went somewhere else - submit again with the correct one.",[29,76,77],{},"If you have more than one email address, the one you used to sign up might not be the one you tried here. Try any other email address you might have signed up with.",[33,79,81],{"id":80},"are-you-sure-you-have-a-password","Are you sure you have a password?",[29,83,84,85,88,89,93,94,96],{},"If you originally signed up with ",[51,86,87],{},"Google",", you don't have a password to reset - the Google account is your sign-in method. The reset email won't help here. Instead, go to the ",[70,90,92],{"href":91},"\u002Fauth\u002Flogin","login page"," and tap ",[51,95,87],{}," to sign in.",[29,98,99],{},"If you're not sure which method you used, try both. Google sign-in won't conflict with an email-password account that shares the same address.",[33,101,103],{"id":102},"wait-two-or-three-more-minutes","Wait two or three more minutes",[29,105,106,107,110],{},"A few email providers - especially work and school addresses - delay this kind of email by a few minutes. Don't keep tapping ",[51,108,109],{},"Submit"," every 30 seconds either; if you ask too many times in a short window, Fretscape will pause sending more for a bit. Wait five minutes total before trying again.",[33,112,114],{"id":113},"got-the-email-but-the-link-didnt-work","Got the email, but the link didn't work?",[29,116,117,118,122],{},"That's a separate issue - reset links are single-use and expire fairly quickly. See ",[70,119,121],{"href":120},"\u002Fknowledgebase\u002Femail-link-expired-or-not-working","An email link expired or doesn't work",".",[33,124,126],{"id":125},"still-stuck","Still stuck?",[29,128,129,130,134],{},"Email ",[70,131,133],{"href":132},"mailto:help@fretscape.com","help@fretscape.com"," with:",[136,137,138,142,145],"ul",{},[139,140,141],"li",{},"The email address on your account",[139,143,144],{},"Whether you originally signed up with email or with Google",[139,146,147],{},"The platform you're trying to sign in on (web or Android)",[29,149,150],{},"We can confirm the account from our side and help you back in.",{"title":152,"searchDepth":20,"depth":20,"links":153},"",[154,155,156,157,158,159],{"id":35,"depth":20,"text":36},{"id":64,"depth":20,"text":65},{"id":80,"depth":20,"text":81},{"id":102,"depth":20,"text":103},{"id":113,"depth":20,"text":114},{"id":125,"depth":20,"text":126},{"left":161,"top":161,"width":162,"height":162,"rotate":161,"vFlip":21,"hFlip":21,"body":163},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 167.4zm-48 0C116.4 146.4 138.5 66.9 170.8 14.7 78.7 47.3 10.9 131.2 1.5 232l111.4 0zM1.5 280c9.4 100.8 77.2 184.7 169.3 217.3-32.3-52.2-54.4-131.7-57.9-217.3L1.5 280zm398.4 0c-3.5 85.6-25.6 165.1-57.9 217.3 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21.4-3.6 9.4-6.9 19.6-12.9 30.4-17.6 7-3.1 12.1-9.3 13.8-16.7zM212.8-16c-18.7 0-34.9 13-39 31.2L161.2 70.8c-6.3 3.2-12.3 6.7-18.2 10.5L88.6 64.4c-17.9-5.6-37.2 2-46.5 18.2L-1.1 157.4c-9.3 16.2-6.2 36.7 7.5 49.4l41.9 38.7c-.3 6.9-.3 14 0 21L6.4 305.2c-13.7 12.7-16.9 33.2-7.5 49.4l43.2 74.8c9.3 16.2 28.7 23.7 46.5 18.2l54.5-16.9c5.9 3.8 11.9 7.3 18.2 10.5l12.6 55.6c4.1 18.2 20.3 31.2 39 31.2l86.4 0c18.7 0 34.9-13 39-31.2l12.6-55.6c6.3-3.2 12.3-6.7 18.2-10.5l54.5 16.9c17.9 5.6 37.2-2 46.5-18.2l43.2-74.8c9.3-16.2 6.2-36.7-7.5-49.4l-41.9-38.7c.3-6.9 .3-14 0-21l41.9-38.7c13.7-12.7 16.8-33.2 7.5-49.4L470 82.6c-9.4-16.2-28.7-23.7-46.5-18.2L369 81.3c-5.9-3.8-11.9-7.3-18.2-10.5L338.3 15.2C334.1-3 317.9-16 299.2-16l-86.4 0zM304 256a48 48 0 1 1 -96 0 48 48 0 1 1 96 0zm-48-96a96 96 0 1 0 0 192 96 96 0 1 0 0-192z\"\u002F>",{"left":161,"top":161,"width":162,"height":162,"rotate":161,"vFlip":21,"hFlip":21,"body":174},"\u003Cpath fill=\"currentColor\" d=\"M51.9 384.9C19.3 344.6 0 294.4 0 240 0 107.5 114.6 0 256 0S512 107.5 512 240 397.4 480 256 480c-36.5 0-71.2-7.2-102.6-20L37 509.9c-3.7 1.6-7.5 2.1-11.5 2.1-14.1 0-25.5-11.4-25.5-25.5 0-4.3 1.1-8.5 3.1-12.2l48.8-89.4zm37.3-30.2c12.2 15.1 14.1 36.1 4.8 53.2l-18 33.1 58.5-25.1c11.8-5.1 25.2-5.2 37.1-.3 25.7 10.5 54.2 16.4 84.3 16.4 117.8 0 208-88.8 208-192S373.8 48 256 48 48 136.8 48 240c0 42.8 15.1 82.4 41.2 114.7z\"\u002F>",[176,189,199,208,219,228,237,244,252,261,269,277,285,293,301,310],{"id":177,"slug":178,"name":179,"description":180,"icon":181,"count":184,"order":185,"related":186,"featured":21},"getting-started","sijakhagi","시작하기","Fretscape를 처음 사용할 때 알아두면 좋은 기본 내용입니다.",[182,183],"far","rocket",7,1,[187,188],"chord-search","settings",{"id":7,"slug":190,"name":191,"description":192,"icon":193,"count":195,"order":20,"related":196,"featured":21},"gyejeong-mit-rogeuin","계정 및 로그인","프로필, 이메일, 인증을 관리합니다.",[182,194],"circle-user",11,[197,198],"pricing-and-billing","privacy-and-legal",{"id":197,"slug":200,"name":201,"description":202,"icon":203,"count":205,"order":206,"related":207,"featured":21},"gagyeok-mit-gyeolje","가격 및 결제","구독, 업그레이드, 결제 방법에 관한 내용.",[182,204],"wallet",18,3,[7,198],{"id":187,"slug":209,"name":210,"description":211,"icon":212,"count":214,"order":215,"related":216,"featured":21},"kodeu-geomsaeg","코드 검색","특정 코드와 그 변형을 찾는 방법.",[182,213],"magnifying-glass",8,4,[217,218],"chord-builder","voicings-and-diagrams",{"id":217,"slug":220,"name":221,"description":222,"icon":223,"count":184,"order":225,"related":226,"featured":21},"kodeu-bildeo","코드 빌더","음을 하나씩 더해 맞춤 코드를 만드는 기능.",[182,224],"wrench",5,[187,227],"progressions",{"id":218,"slug":229,"name":230,"description":231,"icon":232,"count":214,"order":234,"related":235,"featured":21},"boisinggwa-unjipyo","보이싱 & 운지표","코드표를 읽는 법과 전위를 이해하는 내용.",[182,233],"layer-group",6,[187,236],"tunings-and-capo",{"id":236,"slug":238,"name":239,"description":240,"icon":241,"count":234,"order":184,"related":243,"featured":21},"tyuninggwa-kapo","튜닝 & 카포","대체 튜닝, 카포 위치, 맞춤 줄 세팅을 다룹니다.",[182,242],"music",[218,187],{"id":245,"slug":246,"name":247,"description":248,"icon":249,"count":20,"order":214,"related":251,"featured":21},"playback-and-audio","jaesaeng-mit-odio","재생 및 오디오","코드와 코드 진행을 실제 소리로 들어보는 방법.",[182,250],"circle-play",[227,188],{"id":253,"slug":254,"name":255,"description":256,"icon":257,"count":225,"order":259,"related":260,"featured":21},"favourites","jeul-gyeochajgi","즐겨찾기","나중에 다시 보고 싶은 보이싱과 코드 진행을 저장해 두는 곳.",[182,258],"heart",9,[218,227],{"id":227,"slug":262,"name":263,"description":264,"icon":265,"count":161,"order":267,"related":268,"featured":21},"kodeu-jinhaeng","코드 진행","코드 진행을 만들고, 다듬고, 공유하는 방법.",[182,266],"diagram-project",10,[217,218],{"id":270,"slug":271,"name":272,"description":273,"icon":274,"count":161,"order":195,"related":276,"featured":21},"reverse-lookup","kodeu-yuhechagi","코드 유추하기","지금 연주하고 있는 음들로 어떤 코드인지 찾아내는 방법.",[182,275],"clock-rotate-left",[187,218],{"id":188,"slug":278,"name":279,"description":280,"icon":281,"count":161,"order":283,"related":284,"featured":21},"seoljeong","설정","내 장비와 취향에 맞게 Fretscape를 조정하는 방법.",[182,282],"gear",12,[236,218],{"id":198,"slug":286,"name":287,"description":288,"icon":289,"count":184,"order":291,"related":292,"featured":21},"gaeinjeongbo-mit-beobjeok-annae","개인정보 및 법률 안내","데이터가 어떻게 처리되는지와 내 권리를 어떻게 행사할 수 있는지 설명합니다.",[182,290],"shield-check",13,[7,197],{"id":11,"slug":294,"name":295,"description":296,"icon":297,"count":161,"order":299,"related":300,"featured":21},"munje-haegyeol","문제 해결","무언가가 예상대로 작동하지 않을 때 해결책을 모아둔 곳.",[182,298],"triangle-exclamation",14,[188,177],{"id":302,"slug":303,"name":304,"description":305,"icon":306,"count":234,"order":308,"related":309,"featured":21},"mobile-and-android","mobail-mit-andeuroideu","모바일 & Android","휴대폰과 태블릿에서 Fretscape를 사용하는 방법.",[182,307],"mobile-screen",15,[177,188],{"id":311,"slug":312,"name":313,"description":314,"icon":315,"count":161,"order":317,"related":318,"featured":21},"known-limitations","algo-issneun-jehan-sahang","알려진 제한 사항","Fretscape가 아직 하지 못하는 것들, 그리고 지금 작업 중인 내용들.",[182,316],"circle-info",16,[11,227],[320,330,338],{"id":13,"slug":13,"title":321,"description":322,"categoryId":7,"tags":323,"related":325,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":24,"readMinutes":185,"path":328,"href":329,"__fallback":24},"How to Change Your Password","Change your Fretscape password from Profile Settings, or reset it from the login page if you've forgotten it.",[9,324],"security",[4,326,327,16],"sign-out-of-all-devices","change-your-email-address","\u002Faccount-and-sign-in\u002Fchange-your-password","\u002Fknowledgebase\u002Fchange-your-password",{"id":14,"slug":14,"title":331,"description":332,"categoryId":7,"tags":333,"related":334,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":24,"readMinutes":20,"path":336,"href":337,"__fallback":24},"I Didn't Receive My Confirmation Email","What to check when the Fretscape sign-up confirmation email doesn't arrive - spam folder, address typos, and how to request a fresh one.",[9,10,11],[335,4,15,16],"how-to-create-an-account","\u002Faccount-and-sign-in\u002Femail-confirmation-not-arriving","\u002Fknowledgebase\u002Femail-confirmation-not-arriving",{"id":15,"slug":15,"title":339,"description":340,"categoryId":7,"tags":341,"related":342,"order":17,"lastUpdated":18,"lastUpdatedKey":19,"lastUpdatedValue":20,"featured":21,"readMinutes":20,"path":343,"href":120,"__fallback":24},"An Email Link Expired or Doesn't Work","How to handle expired or broken Fretscape sign-up, password-reset, and email-change links - what to do and how to request a fresh one.",[9,10,11],[14,4,327,335],"\u002Faccount-and-sign-in\u002Femail-link-expired-or-not-working",{"left":161,"top":161,"width":345,"height":162,"rotate":161,"vFlip":21,"hFlip":21,"body":346},320,"\u003Cpath fill=\"currentColor\" d=\"M313.5 239c9.4 9.4 9.4 24.6 0 33.9l-200 200c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l183-183-183-183c-9.4-9.4-9.4-24.6 0-33.9s24.6-9.4 33.9 0l200 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