[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-nb-how-to-request-your-data":3,"i-fas:globe":138,"i-far:chevron-down":142,"i-far:bars":145,"i-far:magnifying-glass":147,"i-far:gear":149,"i-far:comment":151,"kb-categories-nb":153,"kb-related-nb-how-to-request-your-data":297,"i-far:chevron-right":318,"i-far:globe":321,"i-far:calendar":323,"i-far:clock":325,"i-far:circle-question":327},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":11,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":20,"path":21,"href":22,"__fallback":23,"body":24,"tocLinks":132},"how-to-request-your-data","How do I request a copy of my data?","Email help@fretscape.com from your account address and we'll send you a copy of what we hold for you.","privacy-and-legal",[9,10],"privacy","account",[12,13,14],"what-data-does-fretscape-collect","how-to-exercise-privacy-rights","do-you-sell-my-data",null,"2026-05-17","knowledgeBase.relativeTime.monthsAgo",2,false,1,"\u002Fprivacy-and-legal\u002Fhow-to-request-your-data","\u002Fknowledgebase\u002Fhow-to-request-your-data",true,{"type":25,"value":26,"toc":130},"minimark",[27,37,42,45,68,71,75,78,92,100,104,107,111,119,123],[28,29,30,31,36],"p",{},"Email ",[32,33,35],"a",{"href":34},"mailto:help@fretscape.com","help@fretscape.com"," from the email address on your Fretscape account and ask for a copy of your data. We'll put it together and send it back to you. There's no self-serve export button yet - this is the route for now.",[38,39,41],"h2",{"id":40},"what-to-put-in-the-email","What to put in the email",[28,43,44],{},"To save back-and-forth, include:",[46,47,48,56,62],"ul",{},[49,50,51,55],"li",{},[52,53,54],"strong",{},"Subject line"," - \"Data request\" works.",[49,57,58,61],{},[52,59,60],{},"The email address on your Fretscape account"," - sending the request from that address is the simplest way to confirm it's you.",[49,63,64,67],{},[52,65,66],{},"What you'd like"," - a copy of everything we hold, or just a specific part (your saved progressions, your account details, etc.).",[28,69,70],{},"If you want the data in a specific format, tell us - otherwise we'll send a readable file you can open on any device.",[38,72,74],{"id":73},"what-youll-get-back","What you'll get back",[28,76,77],{},"The reply will cover anything tied to your account:",[46,79,80,83,86,89],{},[49,81,82],{},"Account details (display name, email, sign-in method)",[49,84,85],{},"Your saved favourites, progressions, and custom tunings",[49,87,88],{},"Your preferences (notation system, instrument sound, and so on)",[49,90,91],{},"A summary of any Pro purchases on your account",[28,93,94,95,99],{},"For the full picture of what's stored, see ",[32,96,98],{"href":97},"\u002Fknowledgebase\u002Fwhat-data-does-fretscape-collect","What data does Fretscape collect?",".",[38,101,103],{"id":102},"how-long-this-takes","How long this takes",[28,105,106],{},"We aim to respond within a few business days and to send the data within 30 days, in line with GDPR timelines. If we need more time we'll let you know why.",[38,108,110],{"id":109},"a-note-on-payment-records","A note on payment records",[28,112,113,114,118],{},"Card details and full purchase records sit with the payment service you used - Stripe on the web, Google Play on Android. We don't store your card number ourselves, so payment receipts have to come from them directly. See ",[32,115,117],{"href":116},"\u002Fknowledgebase\u002Fhow-is-my-payment-information-stored","How is my payment information stored?"," for how to get a copy of your receipts from each service.",[38,120,122],{"id":121},"other-rights","Other rights",[28,124,125,126,99],{},"A data copy is one of several rights you have. For correction, deletion, opting out of analytics, or asking us to stop using your data in a particular way, see ",[32,127,129],{"href":128},"\u002Fknowledgebase\u002Fhow-to-exercise-privacy-rights","How do I exercise my privacy rights?",{"title":131,"searchDepth":18,"depth":18,"links":132},"",[133,134,135,136,137],{"id":40,"depth":18,"text":41},{"id":73,"depth":18,"text":74},{"id":102,"depth":18,"text":103},{"id":109,"depth":18,"text":110},{"id":121,"depth":18,"text":122},{"left":139,"top":139,"width":140,"height":140,"rotate":139,"vFlip":19,"hFlip":19,"body":141},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 167.4zm-48 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0 1 1 96 0zm-48-96a96 96 0 1 0 0 192 96 96 0 1 0 0-192z\"\u002F>",{"left":139,"top":139,"width":140,"height":140,"rotate":139,"vFlip":19,"hFlip":19,"body":152},"\u003Cpath fill=\"currentColor\" d=\"M51.9 384.9C19.3 344.6 0 294.4 0 240 0 107.5 114.6 0 256 0S512 107.5 512 240 397.4 480 256 480c-36.5 0-71.2-7.2-102.6-20L37 509.9c-3.7 1.6-7.5 2.1-11.5 2.1-14.1 0-25.5-11.4-25.5-25.5 0-4.3 1.1-8.5 3.1-12.2l48.8-89.4zm37.3-30.2c12.2 15.1 14.1 36.1 4.8 53.2l-18 33.1 58.5-25.1c11.8-5.1 25.2-5.2 37.1-.3 25.7 10.5 54.2 16.4 84.3 16.4 117.8 0 208-88.8 208-192S373.8 48 256 48 48 136.8 48 240c0 42.8 15.1 82.4 41.2 114.7z\"\u002F>",[154,166,176,185,196,205,214,221,229,238,246,254,262,270,279,288],{"id":155,"slug":156,"name":157,"description":158,"icon":159,"count":162,"order":20,"related":163,"featured":19},"getting-started","kom-i-gang","Kom i gang","Det grunnleggende om å bruke Fretscape for første gang.",[160,161],"far","rocket",7,[164,165],"chord-search","settings",{"id":167,"slug":168,"name":169,"description":170,"icon":171,"count":173,"order":18,"related":174,"featured":19},"account-and-sign-in","konto-og-innlogging","Konto og innlogging","Administrer profilen din, e-post og autentisering.",[160,172],"circle-user",11,[175,7],"pricing-and-billing",{"id":175,"slug":177,"name":178,"description":179,"icon":180,"count":182,"order":183,"related":184,"featured":19},"priser-og-betaling","Priser og betaling","Abonnementer, oppgraderinger og betalingsmåter.",[160,181],"wallet",18,3,[167,7],{"id":164,"slug":186,"name":187,"description":188,"icon":189,"count":191,"order":192,"related":193,"featured":19},"akkordsok","Akkordsøk","Hvordan finne bestemte akkorder og varianter.",[160,190],"magnifying-glass",8,4,[194,195],"chord-builder","voicings-and-diagrams",{"id":194,"slug":197,"name":198,"description":199,"icon":200,"count":162,"order":202,"related":203,"featured":19},"akkordbygger","Akkordbygger","Bygg egendefinerte akkorder tone for tone.",[160,201],"wrench",5,[164,204],"progressions",{"id":195,"slug":206,"name":207,"description":208,"icon":209,"count":191,"order":211,"related":212,"featured":19},"akkordbygging-og-diagrammer","Akkordbygging og diagrammer","Lese akkorddiagrammer og forstå omvendinger.",[160,210],"layer-group",6,[164,213],"tunings-and-capo",{"id":213,"slug":215,"name":216,"description":217,"icon":218,"count":211,"order":162,"related":220,"featured":19},"stemminger-og-capo","Stemminger og capo","Alternative stemminger, capo-posisjoner og tilpassede strengoppsett.",[160,219],"music",[195,164],{"id":222,"slug":223,"name":224,"description":225,"icon":226,"count":18,"order":191,"related":228,"featured":19},"playback-and-audio","avspilling-og-lyd","Avspilling og lyd","Hør akkordene og akkordprogresjonene dine spilt høyt.",[160,227],"circle-play",[204,165],{"id":230,"slug":231,"name":232,"description":233,"icon":234,"count":202,"order":236,"related":237,"featured":19},"favourites","favoritter","Favoritter","Lagre akkordbygginger og akkordprogresjoner du vil komme tilbake til.",[160,235],"heart",9,[195,204],{"id":204,"slug":239,"name":240,"description":241,"icon":242,"count":139,"order":244,"related":245,"featured":19},"akkordprogresjoner","Akkordprogresjoner","Bygging, optimalisering og deling av akkordprogresjoner.",[160,243],"diagram-project",10,[194,195],{"id":247,"slug":248,"name":249,"description":250,"icon":251,"count":139,"order":173,"related":253,"featured":19},"reverse-lookup","omvendt-oppslag","Omvendt oppslag","Identifisering av en akkord ut fra tonene du spiller.",[160,252],"clock-rotate-left",[164,195],{"id":165,"slug":255,"name":256,"description":257,"icon":258,"count":139,"order":260,"related":261,"featured":19},"innstillinger","Innstillinger","Tilpass Fretscape til oppsettet og preferansene dine.",[160,259],"gear",12,[213,195],{"id":7,"slug":263,"name":264,"description":265,"icon":266,"count":162,"order":268,"related":269,"featured":19},"personvern-og-juridisk","Personvern og juridisk","Hvordan dataene dine håndteres, og hvordan du kan utøve rettighetene dine.",[160,267],"shield-check",13,[167,175],{"id":271,"slug":272,"name":273,"description":274,"icon":275,"count":139,"order":277,"related":278,"featured":19},"troubleshooting","feilsoking","Feilsøking","Løsninger når noe ikke fungerer som forventet.",[160,276],"triangle-exclamation",14,[165,155],{"id":280,"slug":281,"name":282,"description":283,"icon":284,"count":211,"order":286,"related":287,"featured":19},"mobile-and-android","mobil-og-android","Mobil og Android","Bruk av Fretscape på telefoner og nettbrett.",[160,285],"mobile-screen",15,[155,165],{"id":289,"slug":290,"name":291,"description":292,"icon":293,"count":139,"order":295,"related":296,"featured":19},"known-limitations","kjente-begrensninger","Kjente begrensninger","Ting Fretscape ikke gjør ennå - og det vi jobber med.",[160,294],"circle-info",16,[271,204],[298,305,310],{"id":12,"slug":12,"title":98,"description":299,"categoryId":7,"tags":300,"related":301,"order":15,"lastUpdated":303,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":304,"href":97,"__fallback":23},"A plain-English summary of what Fretscape stores when you use the site or app - account info, your saved work, basic usage data, and nothing else.",[9,10],[14,302,13],"how-is-my-payment-information-stored","2026-05-18","\u002Fprivacy-and-legal\u002Fwhat-data-does-fretscape-collect",{"id":13,"slug":13,"title":129,"description":306,"categoryId":7,"tags":307,"related":308,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":309,"href":128,"__fallback":23},"A plain-English walkthrough of your privacy rights at Fretscape - access, correction, deletion, portability, withdrawing consent, and how to complain.",[9,10],[12,4,14],"\u002Fprivacy-and-legal\u002Fhow-to-exercise-privacy-rights",{"id":14,"slug":14,"title":311,"description":312,"categoryId":7,"tags":313,"related":314,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":20,"path":316,"href":317,"__fallback":23},"Does Fretscape sell my data?","No. Fretscape does not sell personal data. 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