[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-nl-charged-twice-or-two-payments":3,"i-fas:globe":144,"i-far:chevron-down":148,"i-far:bars":151,"i-far:magnifying-glass":153,"i-far:gear":155,"i-far:comment":157,"kb-categories-nl":159,"kb-related-nl-charged-twice-or-two-payments":302,"i-far:chevron-right":330,"i-far:globe":333,"i-far:calendar":335,"i-far:clock":337,"i-far:circle-question":339},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":11,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":20,"path":21,"href":22,"__fallback":23,"body":24,"tocLinks":138},"charged-twice-or-two-payments","I was charged twice - or I see two payments","Most \"double charges\" are a temporary hold that the bank releases automatically. If you genuinely paid twice, email help@fretscape.com for a refund of the duplicate.","pricing-and-billing",[9,10],"troubleshooting","payment",[12,13,14],"purchase-pending-or-processing","how-to-get-a-refund","paid-but-still-see-free",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",4,false,2,"\u002Fpricing-and-billing\u002Fcharged-twice-or-two-payments","\u002Fknowledgebase\u002Fcharged-twice-or-two-payments",true,{"type":25,"value":26,"toc":136},"minimark",[27,37,42,45,48,52,55,73,76,80,103,107,115,119],[28,29,30,31,36],"p",{},"Most of the time, what looks like a double charge is one real payment plus a temporary hold that the bank releases within a few days. That said, if you really did pay twice, email ",[32,33,35],"a",{"href":34},"mailto:help@fretscape.com","help@fretscape.com"," and we'll refund the duplicate.",[38,39,41],"h2",{"id":40},"what-youre-probably-seeing","What you're probably seeing",[28,43,44],{},"Banks often place a short hold on your card the moment you start a payment, and only confirm the real charge once everything's gone through. For a few days, your statement can look like there are two payments - one is the real charge, the other is the hold that will disappear. Once the hold clears, you'll only see one payment.",[28,46,47],{},"Check your statement again in 3 - 5 working days. If only one charge is left, that was always the only real payment.",[38,49,51],{"id":50},"how-a-true-double-payment-can-happen","How a true double payment can happen",[28,53,54],{},"Fretscape's checkout actively blocks duplicates - once your account is on Pro, trying to buy Pro again is refused. So a true double charge is rare, but here's the realistic case:",[56,57,58,62,70],"ul",{},[59,60,61],"li",{},"Your first payment was slow to confirm, and the processing screen lingered.",[59,63,64,65,69],{},"You assumed it had failed and refreshed or tapped ",[66,67,68],"strong",{},"Buy"," again.",[59,71,72],{},"Both payments went through to the payment service before our system marked you as Pro.",[28,74,75],{},"Google Play won't let you buy Pro twice - it's a one-time product on its side too. So in practice this can only really happen on the web through Stripe.",[38,77,79],{"id":78},"what-to-do","What to do",[81,82,83,89,95],"ol",{},[59,84,85,88],{},[66,86,87],{},"Wait a few days first."," Check your statement again. If the second line item has disappeared, the hold has cleared and you were only ever charged once.",[59,90,91,94],{},[66,92,93],{},"Check your Stripe receipts."," Stripe emails a receipt for every real charge. If you have two receipts (not one receipt and one bank notification), then yes, there were two real payments.",[59,96,97,102],{},[66,98,99,100],{},"Email ",[32,101,35],{"href":34}," with both receipt numbers, your account email, and rough timestamps. We'll refund the duplicate.",[38,104,106],{"id":105},"what-about-google-play","What about Google Play?",[28,108,109,110,114],{},"If you somehow do see two charges from Google Play for Fretscape Pro, raise it with Google Play first - it shouldn't have allowed a second purchase of a one-time product. Their refund flow is the fastest path. See ",[32,111,113],{"href":112},"\u002Fknowledgebase\u002Fhow-to-get-a-refund","Can I get a refund?"," for how Google Play refunds work.",[38,116,118],{"id":117},"to-avoid-this-in-the-first-place","To avoid this in the first place",[28,120,121,122,126,127,130,131,135],{},"If you ever see a ",[123,124,125],"em",{},"processing"," screen after a purchase, ",[66,128,129],{},"don't refresh and don't tap Buy again",". Give it a couple of minutes - see ",[32,132,134],{"href":133},"\u002Fknowledgebase\u002Fpurchase-pending-or-processing","My purchase is pending or processing - what now?",".",{"title":137,"searchDepth":20,"depth":20,"links":138},"",[139,140,141,142,143],{"id":40,"depth":20,"text":41},{"id":50,"depth":20,"text":51},{"id":78,"depth":20,"text":79},{"id":105,"depth":20,"text":106},{"id":117,"depth":20,"text":118},{"left":145,"top":145,"width":146,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":147},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 167.4zm-48 0C116.4 146.4 138.5 66.9 170.8 14.7 78.7 47.3 10.9 131.2 1.5 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45.8-42.3c5.6-5.2 8.4-12.7 7.6-20.2-1.3-11.5-1.3-23.7 0-35.2 .8-7.6-2-15.1-7.6-20.2l-45.8-42.3 36.8-63.8 59.5 18.5c7.3 2.3 15.2 .9 21.4-3.6 9.4-6.9 19.6-12.9 30.4-17.6 7-3.1 12.1-9.3 13.8-16.7zM212.8-16c-18.7 0-34.9 13-39 31.2L161.2 70.8c-6.3 3.2-12.3 6.7-18.2 10.5L88.6 64.4c-17.9-5.6-37.2 2-46.5 18.2L-1.1 157.4c-9.3 16.2-6.2 36.7 7.5 49.4l41.9 38.7c-.3 6.9-.3 14 0 21L6.4 305.2c-13.7 12.7-16.9 33.2-7.5 49.4l43.2 74.8c9.3 16.2 28.7 23.7 46.5 18.2l54.5-16.9c5.9 3.8 11.9 7.3 18.2 10.5l12.6 55.6c4.1 18.2 20.3 31.2 39 31.2l86.4 0c18.7 0 34.9-13 39-31.2l12.6-55.6c6.3-3.2 12.3-6.7 18.2-10.5l54.5 16.9c17.9 5.6 37.2-2 46.5-18.2l43.2-74.8c9.3-16.2 6.2-36.7-7.5-49.4l-41.9-38.7c.3-6.9 .3-14 0-21l41.9-38.7c13.7-12.7 16.8-33.2 7.5-49.4L470 82.6c-9.4-16.2-28.7-23.7-46.5-18.2L369 81.3c-5.9-3.8-11.9-7.3-18.2-10.5L338.3 15.2C334.1-3 317.9-16 299.2-16l-86.4 0zM304 256a48 48 0 1 1 -96 0 48 48 0 1 1 96 0zm-48-96a96 96 0 1 0 0 192 96 96 0 1 0 0-192z\"\u002F>",{"left":145,"top":145,"width":146,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":158},"\u003Cpath fill=\"currentColor\" d=\"M51.9 384.9C19.3 344.6 0 294.4 0 240 0 107.5 114.6 0 256 0S512 107.5 512 240 397.4 480 256 480c-36.5 0-71.2-7.2-102.6-20L37 509.9c-3.7 1.6-7.5 2.1-11.5 2.1-14.1 0-25.5-11.4-25.5-25.5 0-4.3 1.1-8.5 3.1-12.2l48.8-89.4zm37.3-30.2c12.2 15.1 14.1 36.1 4.8 53.2l-18 33.1 58.5-25.1c11.8-5.1 25.2-5.2 37.1-.3 25.7 10.5 54.2 16.4 84.3 16.4 117.8 0 208-88.8 208-192S373.8 48 256 48 48 136.8 48 240c0 42.8 15.1 82.4 41.2 114.7z\"\u002F>",[160,173,183,192,202,211,220,227,235,244,252,260,268,276,284,293],{"id":161,"slug":162,"name":163,"description":164,"icon":165,"count":168,"order":169,"related":170,"featured":19},"getting-started","aan-de-slag","Aan de slag","De basis van Fretscape voor de eerste keer gebruiken.",[166,167],"far","rocket",7,1,[171,172],"chord-search","settings",{"id":174,"slug":175,"name":176,"description":177,"icon":178,"count":180,"order":20,"related":181,"featured":19},"account-and-sign-in","account-en-inloggen","Account & inloggen","Beheer je profiel, e-mailadres en authenticatie.",[166,179],"circle-user",11,[7,182],"privacy-and-legal",{"id":7,"slug":184,"name":185,"description":186,"icon":187,"count":189,"order":190,"related":191,"featured":19},"prijzen-en-facturering","Prijzen & facturering","Abonnementen, upgrades en betaalmethoden.",[166,188],"wallet",18,3,[174,182],{"id":171,"slug":193,"name":194,"description":195,"icon":196,"count":198,"order":18,"related":199,"featured":19},"akkoorden-zoeken","Akkoorden zoeken","Hoe je specifieke akkoorden en variaties vindt.",[166,197],"magnifying-glass",8,[200,201],"chord-builder","voicings-and-diagrams",{"id":200,"slug":203,"name":204,"description":205,"icon":206,"count":168,"order":208,"related":209,"featured":19},"akkoordenbouwer","Akkoordenbouwer","Aangepaste akkoorden noot voor noot opbouwen.",[166,207],"wrench",5,[171,210],"progressions",{"id":201,"slug":212,"name":213,"description":214,"icon":215,"count":198,"order":217,"related":218,"featured":19},"voicings-en-diagrammen","Voicings & diagrammen","Akkoorddiagrammen lezen en omkeringen begrijpen.",[166,216],"layer-group",6,[171,219],"tunings-and-capo",{"id":219,"slug":221,"name":222,"description":223,"icon":224,"count":217,"order":168,"related":226,"featured":19},"stemmingen-en-capo","Stemmingen & Capo","Alternatieve stemmingen, capoposities en aangepaste snaarconfiguraties.",[166,225],"music",[201,171],{"id":228,"slug":229,"name":230,"description":231,"icon":232,"count":20,"order":198,"related":234,"featured":19},"playback-and-audio","afspelen-en-audio","Afspelen & Audio","Je akkoorden en akkoordprogressies hardop horen.",[166,233],"circle-play",[210,172],{"id":236,"slug":237,"name":238,"description":239,"icon":240,"count":208,"order":242,"related":243,"featured":19},"favourites","favorieten","Favorieten","Voicings en akkoordprogressies opslaan waar je later op wilt terugkomen.",[166,241],"heart",9,[201,210],{"id":210,"slug":245,"name":246,"description":247,"icon":248,"count":145,"order":250,"related":251,"featured":19},"akkoordprogressies","Akkoordprogressies","Akkoordprogressies opbouwen, optimaliseren en delen.",[166,249],"diagram-project",10,[200,201],{"id":253,"slug":254,"name":255,"description":256,"icon":257,"count":145,"order":180,"related":259,"featured":19},"reverse-lookup","akkoord-opzoeken","Akkoord opzoeken","Een akkoord identificeren aan de hand van de noten die je speelt.",[166,258],"clock-rotate-left",[171,201],{"id":172,"slug":261,"name":262,"description":263,"icon":264,"count":145,"order":266,"related":267,"featured":19},"instellingen","Instellingen","Fretscape aanpassen aan je setup en voorkeuren.",[166,265],"gear",12,[219,201],{"id":182,"slug":269,"name":270,"description":271,"icon":272,"count":168,"order":274,"related":275,"featured":19},"privacy-en-juridisch","Privacy & juridisch","Hoe je gegevens worden verwerkt en hoe je je rechten kunt uitoefenen.",[166,273],"shield-check",13,[174,7],{"id":9,"slug":277,"name":278,"description":279,"icon":280,"count":145,"order":282,"related":283,"featured":19},"probleemoplossing","Probleemoplossing","Oplossingen voor wanneer iets niet werkt zoals verwacht.",[166,281],"triangle-exclamation",14,[172,161],{"id":285,"slug":286,"name":287,"description":288,"icon":289,"count":217,"order":291,"related":292,"featured":19},"mobile-and-android","mobiel-en-android","Mobiel & Android","Fretscape gebruiken op telefoons en tablets.",[166,290],"mobile-screen",15,[161,172],{"id":294,"slug":295,"name":296,"description":297,"icon":298,"count":145,"order":300,"related":301,"featured":19},"known-limitations","bekende-beperkingen","Bekende beperkingen","Dingen die Fretscape nog niet doet - en waar we aan werken.",[166,299],"circle-info",16,[9,210],[303,309,318],{"id":12,"slug":12,"title":134,"description":304,"categoryId":7,"tags":305,"related":306,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":169,"path":308,"href":133,"__fallback":23},"Most purchases complete within a minute. If yours is still pending, don't refresh or retry - wait it out, then escalate to help@fretscape.com if it doesn't resolve.",[9,10],[14,4,13,307],"payment-methods","\u002Fpricing-and-billing\u002Fpurchase-pending-or-processing",{"id":13,"slug":13,"title":113,"description":310,"categoryId":7,"tags":311,"related":313,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":169,"path":317,"href":112,"__fallback":23},"Yes - Fretscape has a 30-day money-back guarantee. For web purchases, email help@fretscape.com. For Android purchases, Google Play handles refunds.",[312],"refunds",[314,315,316,4],"is-pro-a-subscription","how-much-does-pro-cost","delete-your-account","\u002Fpricing-and-billing\u002Fhow-to-get-a-refund",{"id":14,"slug":14,"title":319,"description":320,"categoryId":7,"tags":321,"related":323,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":20,"path":328,"href":329,"__fallback":23},"I paid but I still see Free","Three quick checks if your Pro purchase has gone through but Fretscape still shows you on Free - sign-in, refresh, and waiting a moment for Pro to show up on other devices.",[9,322],"billing",[324,325,326,327],"restore-pro-on-new-device","bought-on-android-no-pro-on-web","bought-on-web-no-pro-on-android","wrong-account-purchase","\u002Fpricing-and-billing\u002Fpaid-but-still-see-free","\u002Fknowledgebase\u002Fpaid-but-still-see-free",{"left":145,"top":145,"width":331,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":332},320,"\u003Cpath fill=\"currentColor\" d=\"M313.5 239c9.4 9.4 9.4 24.6 0 33.9l-200 200c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l183-183-183-183c-9.4-9.4-9.4-24.6 0-33.9s24.6-9.4 33.9 0l200 200z\"\u002F>",{"left":145,"top":145,"width":146,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":334},"\u003Cpath fill=\"currentColor\" d=\"M303.2 413c-21.5 43.7-41.4 51-47.2 51s-25.7-7.3-47.2-51c-17-34.5-29.2-81.6-32.1-133l158.6 0c-3 51.5-15.2 98.6-32.1 133zm32.1-181l-158.6 0c3-51.5 15.2-98.6 32.1-133 21.5-43.7 41.4-51 47.2-51s25.7 7.3 47.2 51c17 34.5 29.2 81.6 32.1 133zm48.1 48l79.2 0c-8.6 74.6-56.7 137.3-122.8 166.4 24-42.8 40.3-102.4 43.6-166.4zm79.2-48l-79.2 0c-3.3-64-19.6-123.6-43.6-166.4 66.1 29.2 114.2 91.8 122.8 166.4zm-334 0l-79.2 0c8.6-74.6 56.7-137.3 122.8-166.4-24 42.8-40.3 102.4-43.6 166.4zM49.4 280l79.2 0c3.3 64 19.6 123.6 43.6 166.4-66.1-29.2-114.2-91.8-122.8-166.4zM256 512a256 256 0 1 0 0-512 256 256 0 1 0 0 512z\"\u002F>",{"left":145,"top":145,"width":149,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":336},"\u003Cpath fill=\"currentColor\" d=\"M120 0c13.3 0 24 10.7 24 24l0 40 160 0 0-40c0-13.3 10.7-24 24-24s24 10.7 24 24l0 40 32 0c35.3 0 64 28.7 64 64l0 288c0 35.3-28.7 64-64 64L64 480c-35.3 0-64-28.7-64-64L0 128C0 92.7 28.7 64 64 64l32 0 0-40c0-13.3 10.7-24 24-24zm0 112l-56 0c-8.8 0-16 7.2-16 16l0 48 352 0 0-48c0-8.8-7.2-16-16-16l-264 0zM48 224l0 192c0 8.8 7.2 16 16 16l320 0c8.8 0 16-7.2 16-16l0-192-352 0z\"\u002F>",{"left":145,"top":145,"width":146,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":338},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 1 -416 0 208 208 0 1 1 416 0zM0 256a256 256 0 1 0 512 0 256 256 0 1 0 -512 0zM232 120l0 136c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2 280 120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\u002F>",{"left":145,"top":145,"width":146,"height":146,"rotate":145,"vFlip":19,"hFlip":19,"body":340},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 0 -416 0 208 208 0 1 0 416 0zM0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zm256-80c-17.7 0-32 14.3-32 32 0 13.3-10.7 24-24 24s-24-10.7-24-24c0-44.2 35.8-80 80-80s80 35.8 80 80c0 47.2-36 67.2-56 74.5l0 3.8c0 13.3-10.7 24-24 24s-24-10.7-24-24l0-8.1c0-20.5 14.8-35.2 30.1-40.2 6.4-2.1 13.2-5.5 18.2-10.3 4.3-4.2 7.7-10 7.7-19.6 0-17.7-14.3-32-32-32zM224 368a32 32 0 1 1 64 0 32 32 0 1 1 -64 0z\"\u002F>"]