[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-ru-how-is-my-payment-information-stored":3,"i-fas:globe":188,"i-far:chevron-down":192,"i-far:bars":195,"i-far:magnifying-glass":197,"i-far:gear":199,"i-far:comment":201,"kb-categories-ru":203,"kb-related-ru-how-is-my-payment-information-stored":347,"i-far:chevron-right":375,"i-far:globe":378,"i-far:calendar":380,"i-far:clock":382,"i-far:circle-question":384},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":12,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":21,"path":22,"href":23,"__fallback":24,"body":25,"tocLinks":183},"how-is-my-payment-information-stored","How is my payment information stored?","Fretscape does not see or store your card details. Payments are handled by Stripe on the web and Google Play on Android.","privacy-and-legal",[9,10,11],"privacy","security","payment",[13,14,15],"payment-methods","what-data-does-fretscape-collect","how-to-get-a-refund",null,"2026-05-17","knowledgeBase.relativeTime.monthsAgo",2,false,1,"\u002Fprivacy-and-legal\u002Fhow-is-my-payment-information-stored","\u002Fknowledgebase\u002Fhow-is-my-payment-information-stored",true,{"type":26,"value":27,"toc":181},"minimark",[28,54,59,62,75,78,82,85,96,99,103,123,127,134,161,169],[29,30,31,32,36,37,42,43,46,47,53],"p",{},"Fretscape does not see or store your card details. When you upgrade to Pro, the payment is handled by a specialist payment service that sits between you and us - ",[33,34,35],"strong",{},"Stripe"," when you buy on the ",[38,39,41],"a",{"href":40},"\u002Fpricing","web",", ",[33,44,45],{},"Google Play"," when you buy in the ",[38,48,52],{"href":49,"rel":50},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.fretscape.app",[51],"nofollow","Android app",". Your card number, expiry, and security code go straight to them and never touch our systems.",[55,56,58],"h2",{"id":57},"what-fretscape-keeps","What Fretscape keeps",[29,60,61],{},"After a successful purchase, we keep a short record so we know your account is on Pro:",[63,64,65,69,72],"ul",{},[66,67,68],"li",{},"That a purchase happened, and on which platform.",[66,70,71],{},"The product (Pro), date, and currency.",[66,73,74],{},"A reference ID so we can match the purchase if there's a question later.",[29,76,77],{},"That's it. No card number, no CVC, no billing address held with the card.",[55,79,81],{"id":80},"what-the-payment-service-keeps","What the payment service keeps",[29,83,84],{},"Stripe and Google Play each hold the full payment record on their side, including:",[63,86,87,90,93],{},[66,88,89],{},"Your card details (stored securely on their systems, never shared with us).",[66,91,92],{},"The receipt for the purchase.",[66,94,95],{},"Any refunds or chargebacks on the transaction.",[29,97,98],{},"If you need a receipt, an invoice, or a copy of your billing history, contact the payment service directly. They have everything; we don't.",[55,100,102],{"id":101},"who-can-see-what","Who can see what",[63,104,105,111,117],{},[66,106,107,110],{},[33,108,109],{},"You"," - you can see your active plan in Fretscape, and your full payment history through Stripe or Google Play.",[66,112,113,116],{},[33,114,115],{},"Fretscape support"," - we can see whether you have Pro and a reference for the purchase, but not your card details.",[66,118,119,122],{},[33,120,121],{},"Payment services"," - they hold the card information under their own security standards. Stripe and Google Play are both established payment providers used by millions of businesses, with industry-standard protections in place.",[55,124,126],{"id":125},"refunds","Refunds",[29,128,129,130,133],{},"Fretscape offers a ",[33,131,132],{},"30-day money-back guarantee"," on Pro, no questions asked. Where you ask depends on how you paid:",[63,135,136,147,153],{},[66,137,138,141,142,146],{},[33,139,140],{},"Bought on the web?"," Email ",[38,143,145],{"href":144},"mailto:help@fretscape.com","help@fretscape.com"," - Stripe does not handle refunds directly, so this is the only route.",[66,148,149,152],{},[33,150,151],{},"Bought on Android, within Google's self-serve refund window?"," Request the refund from your Google Play account.",[66,154,155,141,158,160],{},[33,156,157],{},"Bought on Android, outside Google's self-serve window but still within our 30 days?",[38,159,145],{"href":144}," and we'll ask Google to refund on your behalf.",[29,162,163,164,168],{},"Full details and what to include in the email are in ",[38,165,167],{"href":166},"\u002Fknowledgebase\u002Fhow-to-get-a-refund","Can I get a refund?",".",[29,170,171,172,176,177,168],{},"For more on which payment methods are available where you live, see ",[38,173,175],{"href":174},"\u002Fknowledgebase\u002Fpayment-methods","What payment methods are accepted?",". 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аутентификацией.",[210,222],"circle-user",11,[225,7],"pricing-and-billing",{"id":225,"slug":227,"name":228,"description":229,"icon":230,"count":232,"order":233,"related":234,"featured":20},"tseny-i-oplata","Цены и оплата","Подписки, переход на более высокий тариф и способы оплаты.",[210,231],"wallet",18,3,[217,7],{"id":214,"slug":236,"name":237,"description":238,"icon":239,"count":241,"order":242,"related":243,"featured":20},"poisk-akkordov","Поиск аккордов","Как находить конкретные аккорды и их варианты.",[210,240],"magnifying-glass",8,4,[244,245],"chord-builder","voicings-and-diagrams",{"id":244,"slug":247,"name":248,"description":249,"icon":250,"count":212,"order":252,"related":253,"featured":20},"konstruktor-akkordov","Конструктор аккордов","Создание пользовательских аккордов нота за 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играете.",[210,302],"clock-rotate-left",[214,245],{"id":215,"slug":305,"name":306,"description":307,"icon":308,"count":189,"order":310,"related":311,"featured":20},"nastroiki","Настройки","Настройка Fretscape под ваш инструмент и предпочтения.",[210,309],"gear",12,[263,245],{"id":7,"slug":313,"name":314,"description":315,"icon":316,"count":212,"order":318,"related":319,"featured":20},"konfidentsialnost-i-pravovye-voprosy","Конфиденциальность и правовые вопросы","Как обрабатываются ваши данные и как воспользоваться своими правами.",[210,317],"shield-check",13,[217,225],{"id":321,"slug":322,"name":323,"description":324,"icon":325,"count":189,"order":327,"related":328,"featured":20},"troubleshooting","ustranenie-nepoladok","Устранение неполадок","Решения на случай, если что-то работает не так, как ожидается.",[210,326],"triangle-exclamation",14,[215,205],{"id":330,"slug":331,"name":332,"description":333,"icon":334,"count":261,"order":336,"related":337,"featured":20},"mobile-and-android","mobilnye-ustroistva-i-android","Мобильные устройства и Android","Использование Fretscape на телефонах и планшетах.",[210,335],"mobile-screen",15,[205,215],{"id":339,"slug":340,"name":341,"description":342,"icon":343,"count":189,"order":345,"related":346,"featured":20},"known-limitations","izvestnye-ogranicheniya","Известные ограничения","Что Fretscape пока не умеет - и над чем мы работаем.",[210,344],"circle-info",16,[321,254],[348,356,367],{"id":13,"slug":13,"title":175,"description":349,"categoryId":225,"tags":350,"related":351,"order":16,"lastUpdated":354,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":21,"path":355,"href":174,"__fallback":24},"On the web, Fretscape uses Stripe - most card and digital wallet methods Stripe offers in your country. On Android, you pay through Google Play.",[11],[352,353,15,4],"how-to-upgrade-to-pro","how-much-does-pro-cost","2026-05-15","\u002Fpricing-and-billing\u002Fpayment-methods",{"id":14,"slug":14,"title":357,"description":358,"categoryId":7,"tags":359,"related":361,"order":16,"lastUpdated":364,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":19,"path":365,"href":366,"__fallback":24},"What data does Fretscape collect?","A plain-English summary of what Fretscape stores when you use the site or app - account info, your saved work, basic usage data, and nothing else.",[9,360],"account",[362,4,363],"do-you-sell-my-data","how-to-exercise-privacy-rights","2026-05-18","\u002Fprivacy-and-legal\u002Fwhat-data-does-fretscape-collect","\u002Fknowledgebase\u002Fwhat-data-does-fretscape-collect",{"id":15,"slug":15,"title":167,"description":368,"categoryId":225,"tags":369,"related":370,"order":16,"lastUpdated":354,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":21,"path":374,"href":166,"__fallback":24},"Yes - Fretscape has a 30-day money-back guarantee. 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