Three things to check, in order: that you're signed into the same Fretscape account on the device showing Free, that you've refreshed (or signed out and back in) since the purchase, and that you've waited about a minute for Pro to show up. Most of the time it's one of these.
1. Same account on every device
Pro is tied to your Fretscape account, not the device or the browser. If you bought Pro while signed in as you@personal.com and you're now viewing on a device signed in as you@work.com, the second device is a different account and won't see Pro.
Check the account email on this device — open the user menu and look at the address shown. If it's not the same one you paid with, sign out and sign back in with the right account. See How to sign in with Google if you're not sure which account to use.
2. Refresh the device showing Free
The device you paid on switches to Pro immediately. Other devices need to pick up the change:
- On the web — refresh the page (F5 or pull-to-refresh on mobile).
- In the Android app — close and reopen the app, or sign out and sign back in.
This is the most common fix.
3. Wait a minute, then check again
Pro usually appears on other devices within about ten seconds. The longest we've seen in testing is around a minute. If you've just paid and you're seeing Free elsewhere, give it a minute and refresh again.
Still seeing Free after all three checks
Email help@fretscape.com and include:
- The email address on your Fretscape account.
- Where you bought Pro (web or Android).
- Roughly when you paid.
- Your receipt or order ID if you have it (Stripe receipt, or Google Play purchase ID).
- Which device(s) are showing Free.
We can check from our end and either switch your account to Pro manually or work out what went wrong.
Bought on a different account by mistake?
If you might have paid while signed into a different Fretscape account, see I bought Pro before signing in, or with a different email.