[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-uk-charged-twice-or-two-payments":3,"i-fas:globe":143,"i-far:chevron-down":147,"i-far:bars":150,"i-far:magnifying-glass":152,"i-far:gear":154,"i-far:comment":156,"kb-categories-uk":158,"kb-related-uk-charged-twice-or-two-payments":302,"i-far:chevron-right":330,"i-far:globe":333,"i-far:calendar":335,"i-far:clock":337,"i-far:circle-question":339},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":11,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":20,"href":21,"__fallback":22,"body":23,"tocLinks":137},"charged-twice-or-two-payments","I was charged twice - or I see two payments","Most \"double charges\" are a temporary hold that the bank releases automatically. If you genuinely paid twice, email help@fretscape.com for a refund of the duplicate.","pricing-and-billing",[9,10],"troubleshooting","payment",[12,13,14],"purchase-pending-or-processing","how-to-get-a-refund","paid-but-still-see-free",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",2,false,"\u002Fpricing-and-billing\u002Fcharged-twice-or-two-payments","\u002Fknowledgebase\u002Fcharged-twice-or-two-payments",true,{"type":24,"value":25,"toc":135},"minimark",[26,36,41,44,47,51,54,72,75,79,102,106,114,118],[27,28,29,30,35],"p",{},"Most of the time, what looks like a double charge is one real payment plus a temporary hold that the bank releases within a few days. That said, if you really did pay twice, email ",[31,32,34],"a",{"href":33},"mailto:help@fretscape.com","help@fretscape.com"," and we'll refund the duplicate.",[37,38,40],"h2",{"id":39},"what-youre-probably-seeing","What you're probably seeing",[27,42,43],{},"Banks often place a short hold on your card the moment you start a payment, and only confirm the real charge once everything's gone through. For a few days, your statement can look like there are two payments - one is the real charge, the other is the hold that will disappear. Once the hold clears, you'll only see one payment.",[27,45,46],{},"Check your statement again in 3 - 5 working days. If only one charge is left, that was always the only real payment.",[37,48,50],{"id":49},"how-a-true-double-payment-can-happen","How a true double payment can happen",[27,52,53],{},"Fretscape's checkout actively blocks duplicates - once your account is on Pro, trying to buy Pro again is refused. So a true double charge is rare, but here's the realistic case:",[55,56,57,61,69],"ul",{},[58,59,60],"li",{},"Your first payment was slow to confirm, and the processing screen lingered.",[58,62,63,64,68],{},"You assumed it had failed and refreshed or tapped ",[65,66,67],"strong",{},"Buy"," again.",[58,70,71],{},"Both payments went through to the payment service before our system marked you as Pro.",[27,73,74],{},"Google Play won't let you buy Pro twice - it's a one-time product on its side too. So in practice this can only really happen on the web through Stripe.",[37,76,78],{"id":77},"what-to-do","What to do",[80,81,82,88,94],"ol",{},[58,83,84,87],{},[65,85,86],{},"Wait a few days first."," Check your statement again. If the second line item has disappeared, the hold has cleared and you were only ever charged once.",[58,89,90,93],{},[65,91,92],{},"Check your Stripe receipts."," Stripe emails a receipt for every real charge. If you have two receipts (not one receipt and one bank notification), then yes, there were two real payments.",[58,95,96,101],{},[65,97,98,99],{},"Email ",[31,100,34],{"href":33}," with both receipt numbers, your account email, and rough timestamps. We'll refund the duplicate.",[37,103,105],{"id":104},"what-about-google-play","What about Google Play?",[27,107,108,109,113],{},"If you somehow do see two charges from Google Play for Fretscape Pro, raise it with Google Play first - it shouldn't have allowed a second purchase of a one-time product. Their refund flow is the fastest path. See ",[31,110,112],{"href":111},"\u002Fknowledgebase\u002Fhow-to-get-a-refund","Can I get a refund?"," for how Google Play refunds work.",[37,115,117],{"id":116},"to-avoid-this-in-the-first-place","To avoid this in the first place",[27,119,120,121,125,126,129,130,134],{},"If you ever see a ",[122,123,124],"em",{},"processing"," screen after a purchase, ",[65,127,128],{},"don't refresh and don't tap Buy again",". Give it a couple of minutes - see ",[31,131,133],{"href":132},"\u002Fknowledgebase\u002Fpurchase-pending-or-processing","My purchase is pending or processing - what now?",".",{"title":136,"searchDepth":18,"depth":18,"links":137},"",[138,139,140,141,142],{"id":39,"depth":18,"text":40},{"id":49,"depth":18,"text":50},{"id":77,"depth":18,"text":78},{"id":104,"depth":18,"text":105},{"id":116,"depth":18,"text":117},{"left":144,"top":144,"width":145,"height":145,"rotate":144,"vFlip":19,"hFlip":19,"body":146},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 167.4zm-48 0C116.4 146.4 138.5 66.9 170.8 14.7 78.7 47.3 10.9 131.2 1.5 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45.8-42.3c5.6-5.2 8.4-12.7 7.6-20.2-1.3-11.5-1.3-23.7 0-35.2 .8-7.6-2-15.1-7.6-20.2l-45.8-42.3 36.8-63.8 59.5 18.5c7.3 2.3 15.2 .9 21.4-3.6 9.4-6.9 19.6-12.9 30.4-17.6 7-3.1 12.1-9.3 13.8-16.7zM212.8-16c-18.7 0-34.9 13-39 31.2L161.2 70.8c-6.3 3.2-12.3 6.7-18.2 10.5L88.6 64.4c-17.9-5.6-37.2 2-46.5 18.2L-1.1 157.4c-9.3 16.2-6.2 36.7 7.5 49.4l41.9 38.7c-.3 6.9-.3 14 0 21L6.4 305.2c-13.7 12.7-16.9 33.2-7.5 49.4l43.2 74.8c9.3 16.2 28.7 23.7 46.5 18.2l54.5-16.9c5.9 3.8 11.9 7.3 18.2 10.5l12.6 55.6c4.1 18.2 20.3 31.2 39 31.2l86.4 0c18.7 0 34.9-13 39-31.2l12.6-55.6c6.3-3.2 12.3-6.7 18.2-10.5l54.5 16.9c17.9 5.6 37.2-2 46.5-18.2l43.2-74.8c9.3-16.2 6.2-36.7-7.5-49.4l-41.9-38.7c.3-6.9 .3-14 0-21l41.9-38.7c13.7-12.7 16.8-33.2 7.5-49.4L470 82.6c-9.4-16.2-28.7-23.7-46.5-18.2L369 81.3c-5.9-3.8-11.9-7.3-18.2-10.5L338.3 15.2C334.1-3 317.9-16 299.2-16l-86.4 0zM304 256a48 48 0 1 1 -96 0 48 48 0 1 1 96 0zm-48-96a96 96 0 1 0 0 192 96 96 0 1 0 0-192z\"\u002F>",{"left":144,"top":144,"width":145,"height":145,"rotate":144,"vFlip":19,"hFlip":19,"body":157},"\u003Cpath fill=\"currentColor\" d=\"M51.9 384.9C19.3 344.6 0 294.4 0 240 0 107.5 114.6 0 256 0S512 107.5 512 240 397.4 480 256 480c-36.5 0-71.2-7.2-102.6-20L37 509.9c-3.7 1.6-7.5 2.1-11.5 2.1-14.1 0-25.5-11.4-25.5-25.5 0-4.3 1.1-8.5 3.1-12.2l48.8-89.4zm37.3-30.2c12.2 15.1 14.1 36.1 4.8 53.2l-18 33.1 58.5-25.1c11.8-5.1 25.2-5.2 37.1-.3 25.7 10.5 54.2 16.4 84.3 16.4 117.8 0 208-88.8 208-192S373.8 48 256 48 48 136.8 48 240c0 42.8 15.1 82.4 41.2 114.7z\"\u002F>",[159,172,182,191,202,211,220,227,235,244,252,260,268,276,284,293],{"id":160,"slug":161,"name":162,"description":163,"icon":164,"count":167,"order":168,"related":169,"featured":19},"getting-started","pochatok-roboty","Початок роботи","Основи використання Fretscape уперше.",[165,166],"far","rocket",7,1,[170,171],"chord-search","settings",{"id":173,"slug":174,"name":175,"description":176,"icon":177,"count":179,"order":18,"related":180,"featured":19},"account-and-sign-in","oblikovyi-zapys-i-vkhid","Обліковий запис і вхід","Керування профілем, електронною поштою та автентифікацією.",[165,178],"circle-user",11,[7,181],"privacy-and-legal",{"id":7,"slug":183,"name":184,"description":185,"icon":186,"count":188,"order":189,"related":190,"featured":19},"tsiny-ta-oplata","Ціни й оплата","Підписки, оновлення й способи оплати.",[165,187],"wallet",18,3,[173,181],{"id":170,"slug":192,"name":193,"description":194,"icon":195,"count":197,"order":198,"related":199,"featured":19},"poshuk-akordiv","Пошук акордів","Як знаходити конкретні акорди та їхні варіації.",[165,196],"magnifying-glass",8,4,[200,201],"chord-builder","voicings-and-diagrams",{"id":200,"slug":203,"name":204,"description":205,"icon":206,"count":167,"order":208,"related":209,"featured":19},"konstruktor-akordiv","Конструктор акордів","Створення власних акордів нота за нотою.",[165,207],"wrench",5,[170,210],"progressions",{"id":201,"slug":212,"name":213,"description":214,"icon":215,"count":197,"order":217,"related":218,"featured":19},"voicings-ta-diagramy","Voicings і Діаграми","Читання схем акордів і розуміння обернень акордів.",[165,216],"layer-group",6,[170,219],"tunings-and-capo",{"id":219,"slug":221,"name":222,"description":223,"icon":224,"count":217,"order":167,"related":226,"featured":19},"stroyi-ta-kapodastr","Строї та каподастр","Альтернативні строї, позиції каподастра та власні налаштування струн.",[165,225],"music",[201,170],{"id":228,"slug":229,"name":230,"description":231,"icon":232,"count":18,"order":197,"related":234,"featured":19},"playback-and-audio","vidtvorennia-ta-audio","Відтворення й аудіо","Прослуховування акордів і послідовностей вголос.",[165,233],"circle-play",[210,171],{"id":236,"slug":237,"name":238,"description":239,"icon":240,"count":208,"order":242,"related":243,"featured":19},"favourites","obrani","Обрані","Збереження voicings і послідовностей акордів, до яких хочеш повернутися.",[165,241],"heart",9,[201,210],{"id":210,"slug":245,"name":246,"description":247,"icon":248,"count":144,"order":250,"related":251,"featured":19},"poslidovnosti-akordiv","Послідовності акордів","Створення, оптимізація й поширення послідовностей акордів.",[165,249],"diagram-project",10,[200,201],{"id":253,"slug":254,"name":255,"description":256,"icon":257,"count":144,"order":179,"related":259,"featured":19},"reverse-lookup","zvorotnyi-poshuk","Зворотний пошук","Визначення акорду за нотами, які ви граєте.",[165,258],"clock-rotate-left",[170,201],{"id":171,"slug":261,"name":262,"description":263,"icon":264,"count":144,"order":266,"related":267,"featured":19},"nalashtuvannia","Налаштування","Налаштування Fretscape під вашу гітару, сетап і власні вподобання.",[165,265],"gear",12,[219,201],{"id":181,"slug":269,"name":270,"description":271,"icon":272,"count":167,"order":274,"related":275,"featured":19},"konfidentsiinist-i-pravovi-pytannia","Конфіденційність і правові питання","Як обробляються ваші дані та як скористатися своїми правами.",[165,273],"shield-check",13,[173,7],{"id":9,"slug":277,"name":278,"description":279,"icon":280,"count":144,"order":282,"related":283,"featured":19},"usunennia-problem","Усунення проблем","Рішення на випадок, коли щось працює не так, як очікувалося.",[165,281],"triangle-exclamation",14,[171,160],{"id":285,"slug":286,"name":287,"description":288,"icon":289,"count":217,"order":291,"related":292,"featured":19},"mobile-and-android","mobilni-prystroi-ta-android","Мобільні пристрої та Android","Використання Fretscape на телефонах і планшетах.",[165,290],"mobile-screen",15,[160,171],{"id":294,"slug":295,"name":296,"description":297,"icon":298,"count":144,"order":300,"related":301,"featured":19},"known-limitations","vidomi-obmezhennia","Відомі обмеження","Що Fretscape поки що не вміє - і над чим ми працюємо.",[165,299],"circle-info",16,[9,210],[303,309,318],{"id":12,"slug":12,"title":133,"description":304,"categoryId":7,"tags":305,"related":306,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":168,"path":308,"href":132,"__fallback":22},"Most purchases complete within a minute. If yours is still pending, don't refresh or retry - wait it out, then escalate to help@fretscape.com if it doesn't resolve.",[9,10],[14,4,13,307],"payment-methods","\u002Fpricing-and-billing\u002Fpurchase-pending-or-processing",{"id":13,"slug":13,"title":112,"description":310,"categoryId":7,"tags":311,"related":313,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":168,"path":317,"href":111,"__fallback":22},"Yes - Fretscape has a 30-day money-back guarantee. For web purchases, email help@fretscape.com. For Android purchases, Google Play handles refunds.",[312],"refunds",[314,315,316,4],"is-pro-a-subscription","how-much-does-pro-cost","delete-your-account","\u002Fpricing-and-billing\u002Fhow-to-get-a-refund",{"id":14,"slug":14,"title":319,"description":320,"categoryId":7,"tags":321,"related":323,"order":15,"lastUpdated":16,"lastUpdatedKey":17,"lastUpdatedValue":18,"featured":19,"readMinutes":18,"path":328,"href":329,"__fallback":22},"I paid but I still see Free","Three quick checks if your Pro purchase has gone through but Fretscape still shows you on Free - sign-in, refresh, and waiting a moment for Pro to show up on other devices.",[9,322],"billing",[324,325,326,327],"restore-pro-on-new-device","bought-on-android-no-pro-on-web","bought-on-web-no-pro-on-android","wrong-account-purchase","\u002Fpricing-and-billing\u002Fpaid-but-still-see-free","\u002Fknowledgebase\u002Fpaid-but-still-see-free",{"left":144,"top":144,"width":331,"height":145,"rotate":144,"vFlip":19,"hFlip":19,"body":332},320,"\u003Cpath fill=\"currentColor\" d=\"M313.5 239c9.4 9.4 9.4 24.6 0 33.9l-200 200c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l183-183-183-183c-9.4-9.4-9.4-24.6 0-33.9s24.6-9.4 33.9 0l200 200z\"\u002F>",{"left":144,"top":144,"width":145,"height":145,"rotate":144,"vFlip":19,"hFlip":19,"body":334},"\u003Cpath fill=\"currentColor\" d=\"M303.2 413c-21.5 43.7-41.4 51-47.2 51s-25.7-7.3-47.2-51c-17-34.5-29.2-81.6-32.1-133l158.6 0c-3 51.5-15.2 98.6-32.1 133zm32.1-181l-158.6 0c3-51.5 15.2-98.6 32.1-133 21.5-43.7 41.4-51 47.2-51s25.7 7.3 47.2 51c17 34.5 29.2 81.6 32.1 133zm48.1 48l79.2 0c-8.6 74.6-56.7 137.3-122.8 166.4 24-42.8 40.3-102.4 43.6-166.4zm79.2-48l-79.2 0c-3.3-64-19.6-123.6-43.6-166.4 66.1 29.2 114.2 91.8 122.8 166.4zm-334 0l-79.2 0c8.6-74.6 56.7-137.3 122.8-166.4-24 42.8-40.3 102.4-43.6 166.4zM49.4 280l79.2 0c3.3 64 19.6 123.6 43.6 166.4-66.1-29.2-114.2-91.8-122.8-166.4zM256 512a256 256 0 1 0 0-512 256 256 0 1 0 0 512z\"\u002F>",{"left":144,"top":144,"width":148,"height":145,"rotate":144,"vFlip":19,"hFlip":19,"body":336},"\u003Cpath fill=\"currentColor\" d=\"M120 0c13.3 0 24 10.7 24 24l0 40 160 0 0-40c0-13.3 10.7-24 24-24s24 10.7 24 24l0 40 32 0c35.3 0 64 28.7 64 64l0 288c0 35.3-28.7 64-64 64L64 480c-35.3 0-64-28.7-64-64L0 128C0 92.7 28.7 64 64 64l32 0 0-40c0-13.3 10.7-24 24-24zm0 112l-56 0c-8.8 0-16 7.2-16 16l0 48 352 0 0-48c0-8.8-7.2-16-16-16l-264 0zM48 224l0 192c0 8.8 7.2 16 16 16l320 0c8.8 0 16-7.2 16-16l0-192-352 0z\"\u002F>",{"left":144,"top":144,"width":145,"height":145,"rotate":144,"vFlip":19,"hFlip":19,"body":338},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 1 -416 0 208 208 0 1 1 416 0zM0 256a256 256 0 1 0 512 0 256 256 0 1 0 -512 0zM232 120l0 136c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2 280 120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\u002F>",{"left":144,"top":144,"width":145,"height":145,"rotate":144,"vFlip":19,"hFlip":19,"body":340},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 0 -416 0 208 208 0 1 0 416 0zM0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zm256-80c-17.7 0-32 14.3-32 32 0 13.3-10.7 24-24 24s-24-10.7-24-24c0-44.2 35.8-80 80-80s80 35.8 80 80c0 47.2-36 67.2-56 74.5l0 3.8c0 13.3-10.7 24-24 24s-24-10.7-24-24l0-8.1c0-20.5 14.8-35.2 30.1-40.2 6.4-2.1 13.2-5.5 18.2-10.3 4.3-4.2 7.7-10 7.7-19.6 0-17.7-14.3-32-32-32zM224 368a32 32 0 1 1 64 0 32 32 0 1 1 -64 0z\"\u002F>"]