[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-vi-no-sound-from-playback":3,"i-fas:globe":161,"i-far:chevron-down":165,"i-far:bars":168,"i-far:magnifying-glass":170,"i-far:gear":172,"i-far:comment":174,"kb-categories-vi":176,"kb-related-vi-no-sound-from-playback":319,"i-far:chevron-right":347,"i-far:globe":350,"i-far:calendar":352,"i-far:clock":354,"i-far:circle-question":356},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":13,"order":18,"lastUpdated":19,"lastUpdatedKey":20,"lastUpdatedValue":21,"featured":22,"readMinutes":23,"path":24,"href":25,"__fallback":26,"body":27,"tocLinks":154},"no-sound-from-playback","Why can't I hear anything when I tap play?","Check your volume, audio output, browser\u002Fapp state, and whether the first guitar sample has finished loading.","playback-and-audio",[9,10,11,12],"playback","audio","troubleshooting","mobile",[14,15,16,17],"strum-arpeggio-and-both-playback-styles","change-playback-instrument","supported-browsers-and-devices","how-to-access-fretscape",null,"2026-05-18","knowledgeBase.relativeTime.monthsAgo",2,false,1,"\u002Fplayback-and-audio\u002Fno-sound-from-playback","\u002Fknowledgebase\u002Fno-sound-from-playback",true,{"type":28,"value":29,"toc":152},"minimark",[30,34,39,42,59,63,66,74,78,81,84,88,91,107,111,114,123,127,135,149],[31,32,33],"p",{},"If you tap play on a voicing and do not hear anything, work through the checks below.",[35,36,38],"h2",{"id":37},"check-volume-and-mute-settings","Check volume and mute settings",[31,40,41],{},"First, make sure media audio is not muted.",[43,44,45,53],"ul",{},[46,47,48,52],"li",{},[49,50,51],"strong",{},"Phone or tablet:"," raise the volume while Fretscape is trying to play a chord. On iPhone, also check the silent switch.",[46,54,55,58],{},[49,56,57],{},"Laptop or desktop:"," check the system volume, the selected output device, and whether the browser tab or site has been muted.",[35,60,62],{"id":61},"check-the-audio-output","Check the audio output",[31,64,65],{},"Your device may be sending audio somewhere else.",[43,67,68,71],{},[46,69,70],{},"Disconnect Bluetooth headphones, speakers, or car audio you are not using.",[46,72,73],{},"On desktop, check your system sound settings and make sure the expected output device is selected.",[35,75,77],{"id":76},"wait-for-the-first-sound-to-load","Wait for the first sound to load",[31,79,80],{},"The first playback after opening Fretscape may need a moment to load the guitar sound.",[31,82,83],{},"When this is happening, the play button shows a spinner and other play buttons are temporarily disabled. Once this process has been completed once, following previews will play near instantly until the page is refreshed or app is restarted, at which point we have to reload the sounds.",[35,85,87],{"id":86},"refresh-or-restart","Refresh or restart",[31,89,90],{},"If playback still does not start:",[43,92,93,104],{},[46,94,95,96,99,100,103],{},"On the web, do a hard refresh: ",[49,97,98],{},"Ctrl+Shift+R"," on Windows\u002FLinux or ",[49,101,102],{},"Cmd+Shift+R"," on Mac.",[46,105,106],{},"In the Android app, close Fretscape fully and open it again.",[35,108,110],{"id":109},"try-a-supported-browser","Try a supported browser",[31,112,113],{},"If you are using the web app, try a current version of Chrome, Edge, Safari, or Firefox. Some older browsers and in-app browsers do not handle web audio reliably.",[31,115,116,117,122],{},"See ",[118,119,121],"a",{"href":120},"\u002Fknowledgebase\u002Fsupported-browsers-and-devices","Supported browsers and devices"," for the full list.",[35,124,126],{"id":125},"still-no-sound","Still no sound?",[31,128,129,130,134],{},"Email ",[118,131,133],{"href":132},"mailto:help@fretscape.com","help@fretscape.com"," and include:",[43,136,137,140,143,146],{},[46,138,139],{},"Whether you are using the web app or Android app",[46,141,142],{},"Your browser and version, or your Android version",[46,144,145],{},"Whether other audio works on the same device",[46,147,148],{},"Whether playback used to work and then stopped",[31,150,151],{},"That gives us enough detail to investigate.",{"title":153,"searchDepth":21,"depth":21,"links":154},"",[155,156,157,158,159,160],{"id":37,"depth":21,"text":38},{"id":61,"depth":21,"text":62},{"id":76,"depth":21,"text":77},{"id":86,"depth":21,"text":87},{"id":109,"depth":21,"text":110},{"id":125,"depth":21,"text":126},{"left":162,"top":162,"width":163,"height":163,"rotate":162,"vFlip":22,"hFlip":22,"body":164},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 167.4zm-48 0C116.4 146.4 138.5 66.9 170.8 14.7 78.7 47.3 10.9 131.2 1.5 232l111.4 0zM1.5 280c9.4 100.8 77.2 184.7 169.3 217.3-32.3-52.2-54.4-131.7-57.9-217.3L1.5 280zm398.4 0c-3.5 85.6-25.6 165.1-57.9 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bạn.",[183,195],"circle-user",11,[198,199],"pricing-and-billing","privacy-and-legal",{"id":198,"slug":201,"name":202,"description":203,"icon":204,"count":206,"order":207,"related":208,"featured":22},"gia-ca-va-thanh-toan","Giá Cả & Thanh Toán","Gói thuê bao, nâng cấp và các phương thức thanh toán.",[183,205],"wallet",18,3,[190,199],{"id":187,"slug":210,"name":211,"description":212,"icon":213,"count":215,"order":216,"related":217,"featured":22},"tim-kiem-hop-am","Tìm Kiếm Hợp Âm","Cách tìm các hợp âm cụ thể và những biến thể của chúng.",[183,214],"magnifying-glass",8,4,[218,219],"chord-builder","voicings-and-diagrams",{"id":218,"slug":221,"name":222,"description":223,"icon":224,"count":185,"order":226,"related":227,"featured":22},"tao-hop-am","Tạo Hợp Âm","Tạo các hợp âm tùy chỉnh từng nốt một.",[183,225],"wrench",5,[187,228],"progressions",{"id":219,"slug":230,"name":231,"description":232,"icon":233,"count":215,"order":235,"related":236,"featured":22},"voicing-va-so-do-hop-am","Voicing & Sơ Đồ Hợp Âm","Cách đọc sơ đồ hợp âm và hiểu các hợp âm đảo.",[183,234],"layer-group",6,[187,237],"tunings-and-capo",{"id":237,"slug":239,"name":240,"description":241,"icon":242,"count":235,"order":185,"related":244,"featured":22},"len-day-va-capo","Lên Dây & Capo","Các kiểu lên dây thay thế, vị trí capo và thiết lập dây tùy chỉnh.",[183,243],"music",[219,187],{"id":7,"slug":246,"name":247,"description":248,"icon":249,"count":21,"order":215,"related":251,"featured":22},"phat-lai-va-am-thanh","Phát Lại & Âm Thanh","Nghe hợp âm và tiến trình hợp âm của bạn phát ra thành tiếng.",[183,250],"circle-play",[228,188],{"id":253,"slug":254,"name":255,"description":256,"icon":257,"count":226,"order":259,"related":260,"featured":22},"favourites","yeu-thich","Yêu Thích","Lưu các voicing và tiến trình hợp âm mà bạn muốn quay lại sau.",[183,258],"heart",9,[219,228],{"id":228,"slug":262,"name":263,"description":264,"icon":265,"count":162,"order":267,"related":268,"featured":22},"tien-trinh-hop-am","Tiến Trình Hợp Âm","Xây dựng, tối ưu và chia sẻ các tiến trình hợp âm.",[183,266],"diagram-project",10,[218,219],{"id":270,"slug":271,"name":272,"description":273,"icon":274,"count":162,"order":196,"related":276,"featured":22},"reverse-lookup","tra-cuu-nguoc","Tra Cứu Ngược","Xác định hợp âm từ những nốt bạn đang chơi.",[183,275],"clock-rotate-left",[187,219],{"id":188,"slug":278,"name":279,"description":280,"icon":281,"count":162,"order":283,"related":284,"featured":22},"cai-dat","Cài Đặt","Tùy chỉnh Fretscape theo bộ thiết lập và sở thích của bạn.",[183,282],"gear",12,[237,219],{"id":199,"slug":286,"name":287,"description":288,"icon":289,"count":185,"order":291,"related":292,"featured":22},"quyen-rieng-tu-va-phap-ly","Quyền Riêng Tư & Pháp Lý","Cách dữ liệu của bạn được xử lý và cách thực hiện các quyền của bạn.",[183,290],"shield-check",13,[190,198],{"id":11,"slug":294,"name":295,"description":296,"icon":297,"count":162,"order":299,"related":300,"featured":22},"khac-phuc-su-co","Khắc Phục Sự Cố","Cách xử lý khi có gì đó không hoạt động như mong đợi.",[183,298],"triangle-exclamation",14,[188,178],{"id":302,"slug":303,"name":304,"description":305,"icon":306,"count":235,"order":308,"related":309,"featured":22},"mobile-and-android","di-dong-va-android","Di Động & Android","Cách dùng Fretscape trên điện thoại và máy tính bảng.",[183,307],"mobile-screen",15,[178,188],{"id":311,"slug":312,"name":313,"description":314,"icon":315,"count":162,"order":317,"related":318,"featured":22},"known-limitations","nhung-gioi-han-hien-tai","Những Giới Hạn Hiện Tại","Những điều Fretscape vẫn chưa làm được - và những gì chúng tôi đang tiếp tục hoàn thiện.",[183,316],"circle-info",16,[11,228],[320,330,338],{"id":14,"slug":14,"title":321,"description":322,"categoryId":7,"tags":323,"related":325,"order":18,"lastUpdated":19,"lastUpdatedKey":20,"lastUpdatedValue":21,"featured":22,"readMinutes":23,"path":328,"href":329,"__fallback":26},"What do Strum, Arpeggio, and Both mean?","These playback styles control whether Fretscape plays a chord as one hit, note-by-note, or both.",[9,10,324],"voicings",[4,15,326,327],"voicing-details","read-the-chord-diagram","\u002Fplayback-and-audio\u002Fstrum-arpeggio-and-both-playback-styles","\u002Fknowledgebase\u002Fstrum-arpeggio-and-both-playback-styles",{"id":15,"slug":15,"title":331,"description":332,"categoryId":18,"tags":333,"related":334,"order":18,"lastUpdated":18,"lastUpdatedKey":20,"lastUpdatedValue":335,"featured":22,"readMinutes":23,"path":336,"href":337,"__fallback":26},"Can I change the playback instrument?","[object 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