[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-zh-data-when-account-deleted":3,"i-fas:globe":211,"i-far:chevron-down":215,"i-far:bars":218,"i-far:magnifying-glass":220,"i-far:gear":222,"i-far:comment":224,"kb-categories-zh":226,"kb-related-zh-data-when-account-deleted":371,"i-far:chevron-right":400,"i-far:globe":403,"i-far:calendar":405,"i-far:clock":407,"i-far:circle-question":409},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":11,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":19,"path":21,"href":22,"__fallback":23,"body":24,"tocLinks":203},"data-when-account-deleted","What Happens to My Data When I Delete My Account?","A plain-English breakdown of what Fretscape deletes immediately, what's retained, and how billing records work after account deletion.","account-and-sign-in",[9,10],"account","privacy",[12,13,14,15],"delete-your-account","sign-out-of-all-devices","what-data-does-fretscape-collect","how-to-exercise-privacy-rights",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",2,false,"\u002Faccount-and-sign-in\u002Fdata-when-account-deleted","\u002Fknowledgebase\u002Fdata-when-account-deleted",true,{"type":25,"value":26,"toc":201},"minimark",[27,31,45,50,53,88,91,95,98,106,116,120,123,142,145,154,174,178,191,195],[28,29,30],"p",{},"When you delete your Fretscape account, your sign-in details, display name, email, chord preferences, saved progressions, favourites, and our billing record for your account are all removed immediately. Anonymous usage data that was already collected can't be undone, and your purchase records stay with the payment service you used. Full breakdown below.",[28,32,33,34,39,40,44],{},"The full version of this also lives on the ",[35,36,38],"a",{"href":37},"\u002Faccount-deletion","Account Deletion page"," - this article walks through it in plainer language. For the full legal text, see the ",[35,41,43],{"href":42},"\u002Fprivacy","Privacy Policy",".",[46,47,49],"h2",{"id":48},"deleted-immediately","Deleted immediately",[28,51,52],{},"The moment deletion completes, Fretscape removes:",[54,55,56,64,70,76,82],"ul",{},[57,58,59,63],"li",{},[60,61,62],"strong",{},"Your sign-in details"," - your password (if you set one), your Google account link, and any active sign-ins you had on your devices.",[57,65,66,69],{},[60,67,68],{},"Your display name and email address"," - your visible profile fields.",[57,71,72,75],{},[60,73,74],{},"Your chord preferences and saved settings"," - tuning, capo position, instrument sound, notation system, language, theme, and any other in-app choices.",[57,77,78,81],{},[60,79,80],{},"Your saved progressions and favourites"," - every chord and progression you've ever saved on the account.",[57,83,84,87],{},[60,85,86],{},"Our billing record for your account"," - which plan you were on, when you upgraded, and so on.",[28,89,90],{},"After this step, there is no copy of any of the above on Fretscape's side. We genuinely cannot get it back for you if you change your mind - please be sure before you delete.",[46,92,94],{"id":93},"retained-but-not-linkable-to-you","Retained, but not linkable to you",[28,96,97],{},"Two categories of data can't be retroactively unpicked, but neither identifies you personally:",[54,99,100],{},[57,101,102,105],{},[60,103,104],{},"Anonymous usage data already collected."," Fretscape uses Google Analytics and Microsoft Clarity to see which features get used and where the rough edges are. These tools record activity under a random visitor ID - not your email or name. Activity that was already recorded stays in those tools, but there's no way to trace it back to your deleted account afterwards.",[28,107,108,109,111,112,44],{},"For more on what's collected and how to opt out, see the ",[35,110,43],{"href":42}," and the ",[35,113,115],{"href":114},"\u002Fcookies","Cookies page",[46,117,119],{"id":118},"billing-records","Billing records",[28,121,122],{},"Purchases are handled by outside services. We don't hold your card details ourselves, and we can't delete records from their systems:",[54,124,125,139],{},[57,126,127,130,131,134,135,138],{},[60,128,129],{},"Stripe"," (web purchases), ",[60,132,133],{},"Google Play"," (Android purchases), and ",[60,136,137],{},"Apple"," (iOS purchases, once iOS ships) each keep their own records of any payment you made.",[57,140,141],{},"Fretscape may also keep a basic summary of each purchase - total, date, country, currency, with no personal details attached - for as long as tax and accounting rules require.",[28,143,144],{},"If you need a copy of your purchase history, contact the service you paid through. They can usually send you receipts and invoices on request.",[46,146,148,149,153],{"id":147},"whats-not-affected","What's ",[150,151,152],"em",{},"not"," affected",[54,155,156,162,168],{},[57,157,158,161],{},[60,159,160],{},"Your Google account"," (if you signed in with Google) - that's a Google product, untouched.",[57,163,164,167],{},[60,165,166],{},"Other devices you're signed in on"," - they'll be kicked out next time they reach a Fretscape server, but the devices themselves are fine.",[57,169,170,173],{},[60,171,172],{},"Future sign-ups with the same email"," - you can create a fresh account later. It'll be a clean Free-tier account with nothing carried over.",[46,175,177],{"id":176},"refunds","Refunds",[28,179,180,181,185,186,190],{},"If you bought Pro and want a refund alongside (or instead of) deletion, email ",[35,182,184],{"href":183},"mailto:help@fretscape.com","help@fretscape.com"," before deleting - Fretscape offers a 30-day money-back guarantee. See the ",[35,187,189],{"href":188},"\u002Fpricing","pricing page"," for the full policy.",[46,192,194],{"id":193},"questions","Questions",[28,196,197,198,200],{},"If you want to know exactly what we hold on you, or have a specific concern about data after deletion, email ",[35,199,184],{"href":183},". We respond within a couple of working days.",{"title":202,"searchDepth":19,"depth":19,"links":203},"",[204,205,206,207,209,210],{"id":48,"depth":19,"text":49},{"id":93,"depth":19,"text":94},{"id":118,"depth":19,"text":119},{"id":147,"depth":19,"text":208},"What's not affected",{"id":176,"depth":19,"text":177},{"id":193,"depth":19,"text":194},{"left":212,"top":212,"width":213,"height":213,"rotate":212,"vFlip":20,"hFlip":20,"body":214},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 167.4zm-48 0C116.4 146.4 138.5 66.9 170.8 14.7 78.7 47.3 10.9 131.2 1.5 232l111.4 0zM1.5 280c9.4 100.8 77.2 184.7 169.3 217.3-32.3-52.2-54.4-131.7-57.9-217.3L1.5 280zm398.4 0c-3.5 85.6-25.6 165.1-57.9 217.3 92.1-32.7 159.9-116.5 169.3-217.3l-111.4 0zm111.4-48C501.9 131.2 434.1 47.3 342 14.7 374.3 66.9 396.4 146.4 399.9 232l111.4 0z\"\u002F>",{"left":212,"top":212,"width":216,"height":213,"rotate":212,"vFlip":20,"hFlip":20,"body":217},448,"\u003Cpath fill=\"currentColor\" d=\"M207.5 409c9.4 9.4 24.6 9.4 33.9 0l200-200c9.4-9.4 9.4-24.6 0-33.9s-24.6-9.4-33.9 0l-183 183-183-183c-9.4-9.4-24.6-9.4-33.9 0s-9.4 24.6 0 33.9l200 200z\"\u002F>",{"left":212,"top":212,"width":216,"height":213,"rotate":212,"vFlip":20,"hFlip":20,"body":219},"\u003Cpath fill=\"currentColor\" d=\"M0 88C0 74.7 10.7 64 24 64l400 0c13.3 0 24 10.7 24 24s-10.7 24-24 24L24 112C10.7 112 0 101.3 0 88zM0 256c0-13.3 10.7-24 24-24l400 0c13.3 0 24 10.7 24 24s-10.7 24-24 24L24 280c-13.3 0-24-10.7-24-24zM448 424c0 13.3-10.7 24-24 24L24 448c-13.3 0-24-10.7-24-24s10.7-24 24-24l400 0c13.3 0 24 10.7 24 24z\"\u002F>",{"left":212,"top":212,"width":213,"height":213,"rotate":212,"vFlip":20,"hFlip":20,"body":221},"\u003Cpath fill=\"currentColor\" d=\"M368 208a160 160 0 1 0 -320 0 160 160 0 1 0 320 0zM337.1 371.1C301.7 399.2 256.8 416 208 416 93.1 416 0 322.9 0 208S93.1 0 208 0 416 93.1 416 208c0 48.8-16.8 93.7-44.9 129.1L505 471c9.4 9.4 9.4 24.6 0 33.9s-24.6 9.4-33.9 0L337.1 371.1z\"\u002F>",{"left":212,"top":212,"width":213,"height":213,"rotate":212,"vFlip":20,"hFlip":20,"body":223},"\u003Cpath fill=\"currentColor\" d=\"M205.5 92.7l13.7-60.7 73.6 0 13.7 60.7c1.7 7.4 6.8 13.6 13.8 16.7 10.8 4.8 21 10.7 30.4 17.6 6.1 4.5 14.1 5.9 21.4 3.6l59.5-18.5 36.8 63.8-45.8 42.3c-5.6 5.2-8.4 12.7-7.6 20.2 1.3 11.5 1.3 23.7 0 35.2-.8 7.6 2 15.1 7.6 20.2l45.8 42.3-36.8 63.8-59.5-18.5c-7.3-2.3-15.2-.9-21.4 3.6-9.4 6.9-19.6 12.9-30.4 17.6-7 3.1-12.1 9.3-13.8 16.7l-13.7 60.7-73.6 0-13.7-60.7c-1.7-7.4-6.8-13.6-13.8-16.7-10.8-4.8-21-10.7-30.4-17.6-6.1-4.5-14.1-5.9-21.4-3.6l-59.5 18.5-36.8-63.8 45.8-42.3c5.6-5.2 8.4-12.7 7.6-20.2-1.3-11.5-1.3-23.7 0-35.2 .8-7.6-2-15.1-7.6-20.2l-45.8-42.3 36.8-63.8 59.5 18.5c7.3 2.3 15.2 .9 21.4-3.6 9.4-6.9 19.6-12.9 30.4-17.6 7-3.1 12.1-9.3 13.8-16.7zM212.8-16c-18.7 0-34.9 13-39 31.2L161.2 70.8c-6.3 3.2-12.3 6.7-18.2 10.5L88.6 64.4c-17.9-5.6-37.2 2-46.5 18.2L-1.1 157.4c-9.3 16.2-6.2 36.7 7.5 49.4l41.9 38.7c-.3 6.9-.3 14 0 21L6.4 305.2c-13.7 12.7-16.9 33.2-7.5 49.4l43.2 74.8c9.3 16.2 28.7 23.7 46.5 18.2l54.5-16.9c5.9 3.8 11.9 7.3 18.2 10.5l12.6 55.6c4.1 18.2 20.3 31.2 39 31.2l86.4 0c18.7 0 34.9-13 39-31.2l12.6-55.6c6.3-3.2 12.3-6.7 18.2-10.5l54.5 16.9c17.9 5.6 37.2-2 46.5-18.2l43.2-74.8c9.3-16.2 6.2-36.7-7.5-49.4l-41.9-38.7c.3-6.9 .3-14 0-21l41.9-38.7c13.7-12.7 16.8-33.2 7.5-49.4L470 82.6c-9.4-16.2-28.7-23.7-46.5-18.2L369 81.3c-5.9-3.8-11.9-7.3-18.2-10.5L338.3 15.2C334.1-3 317.9-16 299.2-16l-86.4 0zM304 256a48 48 0 1 1 -96 0 48 48 0 1 1 96 0zm-48-96a96 96 0 1 0 0 192 96 96 0 1 0 0-192z\"\u002F>",{"left":212,"top":212,"width":213,"height":213,"rotate":212,"vFlip":20,"hFlip":20,"body":225},"\u003Cpath fill=\"currentColor\" d=\"M51.9 384.9C19.3 344.6 0 294.4 0 240 0 107.5 114.6 0 256 0S512 107.5 512 240 397.4 480 256 480c-36.5 0-71.2-7.2-102.6-20L37 509.9c-3.7 1.6-7.5 2.1-11.5 2.1-14.1 0-25.5-11.4-25.5-25.5 0-4.3 1.1-8.5 3.1-12.2l48.8-89.4zm37.3-30.2c12.2 15.1 14.1 36.1 4.8 53.2l-18 33.1 58.5-25.1c11.8-5.1 25.2-5.2 37.1-.3 25.7 10.5 54.2 16.4 84.3 16.4 117.8 0 208-88.8 208-192S373.8 48 256 48 48 136.8 48 240c0 42.8 15.1 82.4 41.2 114.7z\"\u002F>",[227,240,250,259,270,279,288,295,303,312,320,328,336,344,353,362],{"id":228,"slug":229,"name":230,"description":231,"icon":232,"count":235,"order":236,"related":237,"featured":20},"getting-started","ru-men-zhi-nan","入门指南","第一次使用 Fretscape 的基础内容。",[233,234],"far","rocket",7,1,[238,239],"chord-search","settings",{"id":7,"slug":241,"name":242,"description":243,"icon":244,"count":246,"order":19,"related":247,"featured":20},"zhanghu-yu-denglu","账户与登录","管理你的个人资料、电子邮箱和身份验证。",[233,245],"circle-user",11,[248,249],"pricing-and-billing","privacy-and-legal",{"id":248,"slug":251,"name":252,"description":253,"icon":254,"count":256,"order":257,"related":258,"featured":20},"jiage-yu-fukuan","价格与付款","订阅、升级和付款方式。",[233,255],"wallet",18,3,[7,249],{"id":238,"slug":260,"name":261,"description":262,"icon":263,"count":265,"order":266,"related":267,"featured":20},"hexian-sousuo","和弦搜索","如何查找特定和弦及其不同变化。",[233,264],"magnifying-glass",8,4,[268,269],"chord-builder","voicings-and-diagrams",{"id":268,"slug":271,"name":272,"description":273,"icon":274,"count":235,"order":276,"related":277,"featured":20},"hexian-goujianqi","和弦构建器","逐个音构建自定义和弦。",[233,275],"wrench",5,[238,278],"progressions",{"id":269,"slug":280,"name":281,"description":282,"icon":283,"count":265,"order":285,"related":286,"featured":20},"shengwei-yu-hexiantu","声位与和弦图","学习读懂和弦图，并理解转位和弦。",[233,284],"layer-group",6,[238,287],"tunings-and-capo",{"id":287,"slug":289,"name":290,"description":291,"icon":292,"count":285,"order":235,"related":294,"featured":20},"diaoxian-yu-biandiaojia","调弦与变调夹","替代调弦、变调夹位置，以及自定义琴弦设置。",[233,293],"music",[269,238],{"id":296,"slug":297,"name":298,"description":299,"icon":300,"count":19,"order":265,"related":302,"featured":20},"playback-and-audio","bofang-yuyinpin","播放与音频","把你的和弦和和弦进行直接听出来。",[233,301],"circle-play",[278,239],{"id":304,"slug":305,"name":306,"description":307,"icon":308,"count":276,"order":310,"related":311,"featured":20},"favourites","shoucang","收藏","保存你还想回来再看的声位和和弦进行。",[233,309],"heart",9,[269,278],{"id":278,"slug":313,"name":314,"description":315,"icon":316,"count":212,"order":318,"related":319,"featured":20},"hexian-jinxing","和弦进行","构建、优化和分享和弦进行。",[233,317],"diagram-project",10,[268,269],{"id":321,"slug":322,"name":323,"description":324,"icon":325,"count":212,"order":246,"related":327,"featured":20},"reverse-lookup","fan-xiang-cha-zhao","反向查找","根据你正在弹的音来识别和弦。",[233,326],"clock-rotate-left",[238,269],{"id":239,"slug":329,"name":330,"description":331,"icon":332,"count":212,"order":334,"related":335,"featured":20},"shezhi","设置","根据你的设备配置和使用偏好，自定义 Fretscape。",[233,333],"gear",12,[287,269],{"id":249,"slug":337,"name":338,"description":339,"icon":340,"count":235,"order":342,"related":343,"featured":20},"yinsi-yu-falv","隐私与法律","了解你的数据会如何被处理，以及你该如何行使自己的权利。",[233,341],"shield-check",13,[7,248],{"id":345,"slug":346,"name":347,"description":348,"icon":349,"count":212,"order":351,"related":352,"featured":20},"troubleshooting","guzhang-paicha","故障排查","当某些功能没有按预期工作时的解决办法。",[233,350],"triangle-exclamation",14,[239,228],{"id":354,"slug":355,"name":356,"description":357,"icon":358,"count":285,"order":360,"related":361,"featured":20},"mobile-and-android","yidongban-yu-android","移动版与 Android","在手机和平板上使用 Fretscape。",[233,359],"mobile-screen",15,[228,239],{"id":363,"slug":364,"name":365,"description":366,"icon":367,"count":212,"order":369,"related":370,"featured":20},"known-limitations","yizhi-xianzhi","已知限制","Fretscape 目前还做不到的事，以及我们正在补上的部分。",[233,368],"circle-info",16,[345,278],[372,380,390],{"id":12,"slug":12,"title":373,"description":374,"categoryId":7,"tags":375,"related":376,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":19,"path":378,"href":379,"__fallback":23},"How to Delete Your Account","Permanently delete your Fretscape account from Profile Settings - or contact us if you can no longer sign in.",[9],[4,13,377,15],"change-your-email-address","\u002Faccount-and-sign-in\u002Fdelete-your-account","\u002Fknowledgebase\u002Fdelete-your-account",{"id":13,"slug":13,"title":381,"description":382,"categoryId":7,"tags":383,"related":385,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":236,"path":388,"href":389,"__fallback":23},"How to Sign Out of All Devices","End every active Fretscape session - web, Android, and any browser you've signed in on - in one click from Profile Settings.",[9,384],"security",[386,12,387],"change-your-password","sign-in-with-google","\u002Faccount-and-sign-in\u002Fsign-out-of-all-devices","\u002Fknowledgebase\u002Fsign-out-of-all-devices",{"id":14,"slug":14,"title":391,"description":392,"categoryId":249,"tags":393,"related":394,"order":16,"lastUpdated":397,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":19,"path":398,"href":399,"__fallback":23},"What data does Fretscape collect?","A plain-English summary of what Fretscape stores when you use the site or app - account info, your saved work, basic usage data, and nothing else.",[10,9],[395,396,15],"do-you-sell-my-data","how-is-my-payment-information-stored","2026-05-18","\u002Fprivacy-and-legal\u002Fwhat-data-does-fretscape-collect","\u002Fknowledgebase\u002Fwhat-data-does-fretscape-collect",{"left":212,"top":212,"width":401,"height":213,"rotate":212,"vFlip":20,"hFlip":20,"body":402},320,"\u003Cpath fill=\"currentColor\" d=\"M313.5 239c9.4 9.4 9.4 24.6 0 33.9l-200 200c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l183-183-183-183c-9.4-9.4-9.4-24.6 0-33.9s24.6-9.4 33.9 0l200 200z\"\u002F>",{"left":212,"top":212,"width":213,"height":213,"rotate":212,"vFlip":20,"hFlip":20,"body":404},"\u003Cpath fill=\"currentColor\" d=\"M303.2 413c-21.5 43.7-41.4 51-47.2 51s-25.7-7.3-47.2-51c-17-34.5-29.2-81.6-32.1-133l158.6 0c-3 51.5-15.2 98.6-32.1 133zm32.1-181l-158.6 0c3-51.5 15.2-98.6 32.1-133 21.5-43.7 41.4-51 47.2-51s25.7 7.3 47.2 51c17 34.5 29.2 81.6 32.1 133zm48.1 48l79.2 0c-8.6 74.6-56.7 137.3-122.8 166.4 24-42.8 40.3-102.4 43.6-166.4zm79.2-48l-79.2 0c-3.3-64-19.6-123.6-43.6-166.4 66.1 29.2 114.2 91.8 122.8 166.4zm-334 0l-79.2 0c8.6-74.6 56.7-137.3 122.8-166.4-24 42.8-40.3 102.4-43.6 166.4zM49.4 280l79.2 0c3.3 64 19.6 123.6 43.6 166.4-66.1-29.2-114.2-91.8-122.8-166.4zM256 512a256 256 0 1 0 0-512 256 256 0 1 0 0 512z\"\u002F>",{"left":212,"top":212,"width":216,"height":213,"rotate":212,"vFlip":20,"hFlip":20,"body":406},"\u003Cpath fill=\"currentColor\" d=\"M120 0c13.3 0 24 10.7 24 24l0 40 160 0 0-40c0-13.3 10.7-24 24-24s24 10.7 24 24l0 40 32 0c35.3 0 64 28.7 64 64l0 288c0 35.3-28.7 64-64 64L64 480c-35.3 0-64-28.7-64-64L0 128C0 92.7 28.7 64 64 64l32 0 0-40c0-13.3 10.7-24 24-24zm0 112l-56 0c-8.8 0-16 7.2-16 16l0 48 352 0 0-48c0-8.8-7.2-16-16-16l-264 0zM48 224l0 192c0 8.8 7.2 16 16 16l320 0c8.8 0 16-7.2 16-16l0-192-352 0z\"\u002F>",{"left":212,"top":212,"width":213,"height":213,"rotate":212,"vFlip":20,"hFlip":20,"body":408},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 1 -416 0 208 208 0 1 1 416 0zM0 256a256 256 0 1 0 512 0 256 256 0 1 0 -512 0zM232 120l0 136c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2 280 120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\u002F>",{"left":212,"top":212,"width":213,"height":213,"rotate":212,"vFlip":20,"hFlip":20,"body":410},"\u003Cpath fill=\"currentColor\" d=\"M464 256a208 208 0 1 0 -416 0 208 208 0 1 0 416 0zM0 256a256 256 0 1 1 512 0 256 256 0 1 1 -512 0zm256-80c-17.7 0-32 14.3-32 32 0 13.3-10.7 24-24 24s-24-10.7-24-24c0-44.2 35.8-80 80-80s80 35.8 80 80c0 47.2-36 67.2-56 74.5l0 3.8c0 13.3-10.7 24-24 24s-24-10.7-24-24l0-8.1c0-20.5 14.8-35.2 30.1-40.2 6.4-2.1 13.2-5.5 18.2-10.3 4.3-4.2 7.7-10 7.7-19.6 0-17.7-14.3-32-32-32zM224 368a32 32 0 1 1 64 0 32 32 0 1 1 -64 0z\"\u002F>"]