[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"kb-article-zh-paid-but-still-see-free":3,"i-fas:globe":178,"i-far:chevron-down":182,"i-far:bars":185,"i-far:magnifying-glass":187,"i-far:gear":189,"i-far:comment":191,"kb-categories-zh":193,"kb-related-zh-paid-but-still-see-free":337,"i-far:chevron-right":360,"i-far:globe":363,"i-far:calendar":365,"i-far:clock":367,"i-far:circle-question":369},{"id":4,"slug":4,"title":5,"description":6,"categoryId":7,"tags":8,"related":11,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":19,"path":21,"href":22,"__fallback":23,"body":24,"tocLinks":171},"paid-but-still-see-free","I paid but I still see Free","Three quick checks if your Pro purchase has gone through but Fretscape still shows you on Free - sign-in, refresh, and waiting a moment for Pro to show up on other devices.","pricing-and-billing",[9,10],"troubleshooting","billing",[12,13,14,15],"restore-pro-on-new-device","bought-on-android-no-pro-on-web","bought-on-web-no-pro-on-android","wrong-account-purchase",null,"2026-05-15","knowledgeBase.relativeTime.monthsAgo",2,false,"\u002Fpricing-and-billing\u002Fpaid-but-still-see-free","\u002Fknowledgebase\u002Fpaid-but-still-see-free",true,{"type":25,"value":26,"toc":169},"minimark",[27,31,36,53,62,66,69,91,94,98,101,105,113,130,133,137,145,149],[28,29,30],"p",{},"Three things to check, in order: that you're signed into the same Fretscape account on the device showing Free, that you've refreshed (or signed out and back in) since the purchase, and that you've waited about a minute for Pro to show up. Most of the time it's one of these.",[32,33,35],"h2",{"id":34},"_1-same-account-on-every-device","1. Same account on every device",[28,37,38,39,43,44,48,49,52],{},"Pro is tied to your ",[40,41,42],"strong",{},"Fretscape account",", not the device or the browser. If you bought Pro while signed in as ",[45,46,47],"code",{},"you@personal.com"," and you're now viewing on a device signed in as ",[45,50,51],{},"you@work.com",", the second device is a different account and won't see Pro.",[28,54,55,56,61],{},"Check the account email on this device - open the user menu and look at the address shown. If it's not the same one you paid with, sign out and sign back in with the right account. See ",[57,58,60],"a",{"href":59},"\u002Fknowledgebase\u002Fsign-in-with-google","How to sign in with Google"," if you're not sure which account to use.",[32,63,65],{"id":64},"_2-refresh-the-device-showing-free","2. Refresh the device showing Free",[28,67,68],{},"The device you paid on switches to Pro immediately. Other devices need to pick up the change:",[70,71,72,79],"ul",{},[73,74,75,78],"li",{},[40,76,77],{},"On the web"," - refresh the page (F5 or pull-to-refresh on mobile).",[73,80,81,90],{},[40,82,83,84],{},"In the ",[57,85,89],{"href":86,"rel":87},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=com.fretscape.app",[88],"nofollow","Android app"," - close and reopen the app, or sign out and sign back in.",[28,92,93],{},"This is the most common fix.",[32,95,97],{"id":96},"_3-wait-a-minute-then-check-again","3. Wait a minute, then check again",[28,99,100],{},"Pro usually appears on other devices within about ten seconds. The longest we've seen in testing is around a minute. If you've just paid and you're seeing Free elsewhere, give it a minute and refresh again.",[32,102,104],{"id":103},"still-seeing-free-after-all-three-checks","Still seeing Free after all three checks",[28,106,107,108,112],{},"Email ",[57,109,111],{"href":110},"mailto:help@fretscape.com","help@fretscape.com"," and include:",[70,114,115,118,121,124,127],{},[73,116,117],{},"The email address on your Fretscape account.",[73,119,120],{},"Where you bought Pro (web or Android).",[73,122,123],{},"Roughly when you paid.",[73,125,126],{},"Your receipt or order ID if you have it (Stripe receipt, or Google Play purchase ID).",[73,128,129],{},"Which device(s) are showing Free.",[28,131,132],{},"We can check from our end and either switch your account to Pro manually or work out what went wrong.",[32,134,136],{"id":135},"bought-on-a-different-account-by-mistake","Bought on a different account by mistake?",[28,138,139,140,144],{},"If you might have paid while signed into a different Fretscape account, see ",[57,141,143],{"href":142},"\u002Fknowledgebase\u002Fwrong-account-purchase","I bought Pro before signing in, or with a different email",".",[32,146,148],{"id":147},"platform-specific-cases","Platform-specific cases",[70,150,151,157,163],{},[73,152,153],{},[57,154,156],{"href":155},"\u002Fknowledgebase\u002Fbought-on-android-no-pro-on-web","I bought on Android - I can't see Pro on the web",[73,158,159],{},[57,160,162],{"href":161},"\u002Fknowledgebase\u002Fbought-on-web-no-pro-on-android","I bought on the web - I can't see Pro on Android",[73,164,165],{},[57,166,168],{"href":167},"\u002Fknowledgebase\u002Fgoogle-play-says-i-own-pro","Google Play says I already own Pro, but Fretscape still shows Free",{"title":170,"searchDepth":19,"depth":19,"links":171},"",[172,173,174,175,176,177],{"id":34,"depth":19,"text":35},{"id":64,"depth":19,"text":65},{"id":96,"depth":19,"text":97},{"id":103,"depth":19,"text":104},{"id":135,"depth":19,"text":136},{"id":147,"depth":19,"text":148},{"left":179,"top":179,"width":180,"height":180,"rotate":179,"vFlip":20,"hFlip":20,"body":181},0,512,"\u003Cpath fill=\"currentColor\" d=\"M351.9 280l-190.9 0c2.9 64.5 17.2 123.9 37.5 167.4 11.4 24.5 23.7 41.8 35.1 52.4 11.2 10.5 18.9 12.2 22.9 12.2s11.7-1.7 22.9-12.2c11.4-10.6 23.7-28 35.1-52.4 20.3-43.5 34.6-102.9 37.5-167.4zM160.9 232l190.9 0C349 167.5 334.7 108.1 314.4 64.6 303 40.2 290.7 22.8 279.3 12.2 268.1 1.7 260.4 0 256.4 0s-11.7 1.7-22.9 12.2c-11.4 10.6-23.7 28-35.1 52.4-20.3 43.5-34.6 102.9-37.5 167.4zm-48 0C116.4 146.4 138.5 66.9 170.8 14.7 78.7 47.3 10.9 131.2 1.5 232l111.4 0zM1.5 280c9.4 100.8 77.2 184.7 169.3 217.3-32.3-52.2-54.4-131.7-57.9-217.3L1.5 280zm398.4 0c-3.5 85.6-25.6 165.1-57.9 217.3 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的基础内容。",[200,201],"far","rocket",7,1,[205,206],"chord-search","settings",{"id":208,"slug":209,"name":210,"description":211,"icon":212,"count":214,"order":19,"related":215,"featured":20},"account-and-sign-in","zhanghu-yu-denglu","账户与登录","管理你的个人资料、电子邮箱和身份验证。",[200,213],"circle-user",11,[7,216],"privacy-and-legal",{"id":7,"slug":218,"name":219,"description":220,"icon":221,"count":223,"order":224,"related":225,"featured":20},"jiage-yu-fukuan","价格与付款","订阅、升级和付款方式。",[200,222],"wallet",18,3,[208,216],{"id":205,"slug":227,"name":228,"description":229,"icon":230,"count":232,"order":233,"related":234,"featured":20},"hexian-sousuo","和弦搜索","如何查找特定和弦及其不同变化。",[200,231],"magnifying-glass",8,4,[235,236],"chord-builder","voicings-and-diagrams",{"id":235,"slug":238,"name":239,"description":240,"icon":241,"count":202,"order":243,"related":244,"featured":20},"hexian-goujianqi","和弦构建器","逐个音构建自定义和弦。",[200,242],"wrench",5,[205,245],"progressions",{"id":236,"slug":247,"name":248,"description":249,"icon":250,"count":232,"order":252,"related":253,"featured":20},"shengwei-yu-hexiantu","声位与和弦图","学习读懂和弦图，并理解转位和弦。",[200,251],"layer-group",6,[205,254],"tunings-and-capo",{"id":254,"slug":256,"name":257,"description":258,"icon":259,"count":252,"order":202,"related":261,"featured":20},"diaoxian-yu-biandiaojia","调弦与变调夹","替代调弦、变调夹位置，以及自定义琴弦设置。",[200,260],"music",[236,205],{"id":263,"slug":264,"name":265,"description":266,"icon":267,"count":19,"order":232,"related":269,"featured":20},"playback-and-audio","bofang-yuyinpin","播放与音频","把你的和弦和和弦进行直接听出来。",[200,268],"circle-play",[245,206],{"id":271,"slug":272,"name":273,"description":274,"icon":275,"count":243,"order":277,"related":278,"featured":20},"favourites","shoucang","收藏","保存你还想回来再看的声位和和弦进行。",[200,276],"heart",9,[236,245],{"id":245,"slug":280,"name":281,"description":282,"icon":283,"count":179,"order":285,"related":286,"featured":20},"hexian-jinxing","和弦进行","构建、优化和分享和弦进行。",[200,284],"diagram-project",10,[235,236],{"id":288,"slug":289,"name":290,"description":291,"icon":292,"count":179,"order":214,"related":294,"featured":20},"reverse-lookup","fan-xiang-cha-zhao","反向查找","根据你正在弹的音来识别和弦。",[200,293],"clock-rotate-left",[205,236],{"id":206,"slug":296,"name":297,"description":298,"icon":299,"count":179,"order":301,"related":302,"featured":20},"shezhi","设置","根据你的设备配置和使用偏好，自定义 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目前还做不到的事，以及我们正在补上的部分。",[200,334],"circle-info",16,[9,245],[338,347,354],{"id":12,"slug":12,"title":339,"description":340,"categoryId":7,"tags":341,"related":342,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":203,"path":345,"href":346,"__fallback":23},"How to restore Pro on a new device","Pro is tied to your Fretscape account, not your device. Sign in on the new device with the same account and Pro is already there - no Restore button needed.",[9],[4,13,14,343,344],"how-to-create-an-account","favourites-sync-across-devices","\u002Fpricing-and-billing\u002Frestore-pro-on-new-device","\u002Fknowledgebase\u002Frestore-pro-on-new-device",{"id":13,"slug":13,"title":156,"description":348,"categoryId":7,"tags":349,"related":351,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":203,"path":353,"href":155,"__fallback":23},"Sign in on the web with the same Fretscape account you used on Android, then refresh. Pro usually appears within a minute.",[9,350],"mobile",[4,14,12,352],"why-android-price-differs","\u002Fpricing-and-billing\u002Fbought-on-android-no-pro-on-web",{"id":14,"slug":14,"title":162,"description":355,"categoryId":7,"tags":356,"related":357,"order":16,"lastUpdated":17,"lastUpdatedKey":18,"lastUpdatedValue":19,"featured":20,"readMinutes":203,"path":359,"href":161,"__fallback":23},"Sign in on the Android app with the same Fretscape account you used on the web. 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