这篇文章尚未翻译为你所选的语言。当前显示英文版本。

价格与付款
更新于 2 周前 1 分钟阅读
故障排查

There's nothing to restore — Pro is tied to your Fretscape account, not to the device or app store. Sign in on the new device with the same account you bought Pro on, and Pro is already there.

The short version

  1. Install the Android app (or open the web app).
  2. Sign in with the same email/Google account you used when you bought Pro.
  3. That's it. Pro is active.

There's no separate "Restore Purchases" button — and you don't need one. The unlock is on the account itself.

What if Pro isn't showing up?

You're signed in, but you still see Free on the new device. Usually it's one of these:

  • You signed in with a different account by mistake. Check the email shown in the user menu. If it's not the email that bought Pro, sign out and sign back in with the right one.
  • You haven't refreshed yet. On the web, refresh the page. In the Android app, close and reopen it.
  • You just signed in. Give it about a minute — the new device picks up Pro status within ten seconds in most cases.

See I paid but I still see Free for the full troubleshooting flow.

Two devices, same account

Pro works on both your web and Android sign-ins for the same account at the same time. There's no device limit and no transfer step — every device you sign in on gets Pro.

Lost access to the original account

If you've lost the email you signed up with (no longer have the inbox, can't get a password reset link, etc.), email help@fretscape.com. Include any details that prove you're you — the rough date you bought Pro, a Stripe receipt or Google Play order ID, the country you paid from. We'll help you regain access.

What about Apple iOS?

There's no iOS app at launch, so this article doesn't cover iOS specifically. If you want to use Fretscape on an iPhone or iPad today, sign in on the web in the browser — same account, same Pro. See Is there an iOS app? for the latest.

最后更新:2 周前

相关文章

还有问题吗?

你可以与 Fretscape Assistant 聊天,立即获得答案;也可以访问我们的帮助页面,查看支持选项和知识库。

获取帮助