Yes. Fretscape has a 30-day money-back guarantee, no questions asked. Where you ask depends on how you paid:
- Bought on the web? Email help@fretscape.com and we'll refund you.
- Bought on Android? Refunds are handled by Google Play — request them through your Google Play account.
Web purchases
If you bought Pro on the pricing page (Stripe), email help@fretscape.com within 30 days and include:
- The email address on your Fretscape account.
- The date you bought Pro (rough is fine).
- The country and currency you paid in.
- Any Stripe receipt number you still have (optional, but speeds things up).
We'll refund the original payment method. Refunds usually appear within 5–10 working days, depending on your bank.
You don't have to give a reason. The guarantee is no-questions-asked.
Android purchases
If you bought Pro through Google Play in the Android app, refunds go through Google's normal process:
- Open the Google Play Store on your phone (or visit
play.google.com). - Find Fretscape in your purchase history.
- Tap Refund if the option is shown (Google offers a quick refund option for recent purchases).
If the self-service refund window has closed and you're still within Fretscape's 30 days, email help@fretscape.com — we can ask Google to refund on your behalf.
What happens to Pro after a refund
Once a refund is processed, Pro is removed from your account and you go back to the Free tier. Your favourites, saved progressions, and account data stay intact — Pro features just become locked again. You can keep using Fretscape on the Free tier as long as you like.
After 30 days
There's no auto-renewal, so there's nothing to cancel — Pro is a one-time purchase and you've already paid once and that's it. Refunds after 30 days aren't part of the guarantee, but if something feels off, email help@fretscape.com and we'll look at it case by case.
Charged twice or seeing two payments?
That's a separate question — see I was charged twice or I see two payments first. The refund flow above still applies, but it might not be a real second charge.