Need a hand with Fretscape? We're happy to help.
Email us
The fastest way to get support is to email help@fretscape.com. Every message goes straight into our helpdesk so we can track it and get back to you.
Browse the help center
You can also browse articles, submit a ticket, or check the status of an existing request on our helpdesk: https://fretscape.zendesk.com/.
What to include in your message
To help us resolve things quickly, it's useful if you can tell us:
- What you were trying to do
- What happened instead (screenshots or a short video are great)
- The device and browser (or app version) you were using
- The email address on your Fretscape account, if you have one
Response times
We aim to reply within one working day. We're a small team, so thanks for your patience if it takes a little longer at busy times.
Feedback and feature ideas
Spotted a bug or have an idea that would make Fretscape better? Drop us a line at help@fretscape.com - we read everything.