Need a hand with Fretscape? We're happy to help.
Email us
The fastest way to get support is to email help@fretscape.com. We'll see your message and reply by email.
Browse the knowledge base
You can also browse our knowledge base for guides, troubleshooting, and answers to common questions.
What to include in your message
To help us resolve things quickly, it's useful if you can tell us:
- What you were trying to do
- What happened instead (screenshots or a short video are great)
- The device and browser (or app version) you were using
- The email address on your Fretscape account, if you have one
Response times
We aim to reply within one working day. We're a small team, so thanks for your patience if it takes a little longer at busy times.
Feedback and feature ideas
Spotted a bug or have an idea that would make Fretscape better? Drop us a line at help@fretscape.com - we read everything.