Before anything else, check whether the two email addresses really are different. If you originally signed up with email and later signed in with Google (or the other way round) using the same email address, Fretscape already treats them as one account and Pro follows you. The case that needs actual support help is when the email addresses are genuinely different.

Same email = same account

Fretscape merges sign-ins that share the same email address. So:

• Sign up with you@gmail.com and a password → later sign in with your Google account that's you@gmail.com → same account, Pro carries over.
• Sign in with Google first as you@gmail.com → later set a password for the email login → same account, same Pro.

If your "two accounts" share the same email, you actually have one account. Sign in with either method and Pro is there. See How to sign in with Google for the detail.

Different emails = two separate accounts

This is the case that needs support help. For example:

• You bought Pro while signed in as you@work.com.
• Now you're signed in as you@personal.com.

These are two separate Fretscape accounts. Pro is on the first one. The second one is a fresh Free account.

We can look into moving Pro across in this situation. We review each request individually, so the more useful information you can give us up front, the quicker we can sort it out.

Email help@fretscape.com with:

• The email address that Pro is currently on.
• The email address you'd like Pro to be on instead.
• Your purchase receipt or order ID (Stripe receipt number, or Google Play order ID).
• A brief explanation of what happened (signed up wrong, used the wrong account by accident, etc.).

We'll check the details and reply within a couple of working days. Please don't open a new purchase or request a refund while we're looking at it — a refund closes the original purchase before we can move it across, and a second purchase before we've sorted the first leaves both purchases tangled.

Before you email us, check the easy cases

It's worth taking a minute to confirm you really do have two separate accounts before reaching out — most of the time, this turns out to be a same-email mix-up that doesn't need any support action:

1. Compare the two emails carefully. Typos like gmial.com vs gmail.com, or work vs personal addresses with the same prefix, are the usual cause.
2. Try signing in to the account you bought on. If Pro is sitting on that account, you don't need anything from support — just sign in with that account from now on.
3. If Pro isn't visible on either account, the problem might not be wrong-account at all. See I paid but I still see Free first.

Related

• I used the wrong account. Can I move my purchase? — same situation, framed around the "can support move it?" question.