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- Updated 2 weeks ago
I bought on Android — I can't see Pro on the web
Sign in on the web with the same Fretscape account you used on Android, then refresh. Pro usually appears within a minute.
TroubleshootingMobile - Updated 2 weeks ago
I bought on the web — I can't see Pro on Android
Sign in on the Android app with the same Fretscape account you used on the web. Close and reopen the app to pick up the change.
TroubleshootingMobile - Updated 2 weeks ago
I was charged twice — or I see two payments
Most "double charges" are a temporary hold that the bank releases automatically. If you genuinely paid twice, email help@fretscape.com for a refund of the duplicate.
TroubleshootingPayment - Updated 2 weeks ago
What's the difference between Free and Pro?
Free gives you a real, working chord tool with standard tuning. Pro unlocks every voicing, every tuning, the full progression optimiser, and unlimited favourites.
PlansOverview - Updated 2 weeks ago
Google Play says I already own Pro, but Fretscape still shows Free
This usually means Google Play matched your purchase, but Fretscape hasn't refreshed yet. Close and reopen the app, sign in with the right account, and give it a minute.
TroubleshootingMobile - Updated 2 weeks ago
How much does Pro cost?
Pro is a one-time purchase of £12.99. Prices in other countries are adjusted to local rates, so what you pay depends on where you are.
PlansPayment - Updated 2 weeks ago
Can I get a refund?
Yes — Fretscape has a 30-day money-back guarantee. For web purchases, email help@fretscape.com. For Android purchases, Google Play handles refunds.
Refunds - Updated 2 weeks ago
How to upgrade to Pro
Sign in, then either tap Upgrade in the app or buy from the pricing page. Pro unlocks immediately on the device you bought on; other devices pick it up within about ten seconds.
UpgradesPlans - Updated 2 weeks ago
Is the Free tier really free forever?
Yes. Fretscape's Free tier is a genuine working chord tool, not a trial. No time limit, no card required, no auto-charge.
Plans - Updated 2 weeks ago
Is Pro a subscription?
No. Pro is a one-time purchase — pay once, own it for life. No monthly fee, no auto-renewal, nothing to cancel.
Plans - Updated 2 weeks ago
I used the wrong account. Can I move my purchase?
In most cases the "two accounts" are actually one — same email means same Fretscape account. For genuinely different emails, email help@fretscape.com and we'll review.
TroubleshootingAccount - Updated 2 weeks ago
I paid but I still see Free
Three quick checks if your Pro purchase has gone through but Fretscape still shows you on Free — sign-in, refresh, and waiting a moment for Pro to show up on other devices.
TroubleshootingBilling - Updated 2 weeks ago
What payment methods are accepted?
On the web, Fretscape uses Stripe — most card and digital wallet methods Stripe offers in your country. On Android, you pay through Google Play.
Payment - Updated 2 weeks ago
My purchase is pending or processing — what now?
Most purchases complete within a minute. If yours is still pending, don't refresh or retry — wait it out, then escalate to help@fretscape.com if it doesn't resolve.
TroubleshootingPayment - Updated 2 weeks ago
How to restore Pro on a new device
Pro is tied to your Fretscape account, not your device. Sign in on the new device with the same account and Pro is already there — no Restore button needed.
Troubleshooting - Updated 2 weeks ago
Why is the Android price slightly higher than the web price?
Store prices include platform fees, so the web price is usually a little lower.
PaymentMobile - Updated 2 weeks ago
Why is the price different in my country?
Fretscape adjusts the Pro price by country so it feels fair against local incomes and regional pricing conditions — not as a direct currency conversion from the UK price.
Payment - Updated 2 weeks ago
I bought Pro before signing in, or with a different email
First check whether the two accounts share the same email — they're already one account if so. For genuinely different emails, email help@fretscape.com and we'll review.
TroubleshootingAccount
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